My Taobao shop has been complained. I don't know what to do.

Taobao shop was maliciously reported. After verifying the information, Taobao found that the seller did not violate the rules. Taobao will cancel the relevant report, which will not adversely affect the seller's account.

Initiation paths and appeal methods of various reports in Taobao:

1. Reporting of illegal goods (selling prohibited goods and selling fake goods)

The reporter can go to the specific product details page and click on the words "Reporting Center"-"Reporting this product" at the top right to initiate.

the reported goods can be self-inspected. If it is indeed illegal, please take it off the shelf in time, without complaint, and wait for Taobao to verify it.

reporting parties can log in to My Taobao/Seller Center, After-sales Management/Customer Service, Reporting Management, Reporting I Made/Received to inquire about relevant reporting records.

this report is anonymous, and the reported party will not be able to view the information of the informant.

2. Report of Intellectual Property Infringement

If the whistleblower finds that the shopkeeper on Taobao has published information of infringing intellectual property rights (including trademark rights, patents, copyrights, etc.), please log on to the Taobao complaint platform and submit relevant evidence documents, which will be handled by Taobao customer service later.