The following information is reproduced for reference
Quality Management
The importance of quality management to the company lies in 1. Creating high-quality products, 2. Improving core competitiveness, 3. , Improve brand awareness; 4. Increase market share, 5. Improve employee quality, etc.
Complete quality management control process
1. QCC: Quality Assurance Circle. Including IQC, IPQC, FQC, OQC, QA, QE, TQC, etc.
2. IQC: Incoming material quality inspection. After the company places the material requirement order, it conducts acceptance inspection on the products supplied by the supplier. IQC is established on this basis, and its role is to ensure the health of the company's material inventory. Depending on the company's different material inspection standards, the number of people in this department will also vary. It can set up classes, groups, classes, or it can be a separate one (determined by scale standards) (full inspection, random inspection)
3 . IPQC/PQC: Process inspection. After the material acceptance, due to batch sampling and storage in the warehouse, there will also be products with quality problems during this process. Therefore, when the product goes online, it is required to determine the quality of the first product, and the function of PQC is to conduct the first quality inspection. Confirmation of parts and quality specifications and supervision during batch production. Thereby improving the yield rate of process products and reducing costs.
4. FQC: This is a comprehensive unit. It's called incoming inspection, also called final inspection (process). After the production is completed, the products flow to the offline, that is, they are packaged and stored in the warehouse. During this process, FQC will conduct a comprehensive quality inspection of the product, including packaging, performance, appearance, etc. Ensure that the performance, appearance and packaging of the incoming goods are in good condition and meet the requirements. Depending on the needs of the customer and the necessity of production control, full inspection and packaging work can be set up. To put it bluntly, it is a group of production personnel who have undergone quality training and are engaged in packaging inspection and warehousing, and they belong to the offline process. It can also be completed by the production unit, and FQC conducts random inspection and storage. 5. QA: Quality Assurance Engineer. This is a job description, I should say Quality Assurance Group. It is a unit within the company that investigates and improves customer complaints, proposes process optimization plans, and improves product quality.
6. QE: Quality complaint handling engineer. This is a unit that performs external quality explanation, processing, and coordination. It is a unit that directly coordinates, explains, and processes with the business end and the client. Including system document control, 8D response to customer complaints, formulation of program documents, etc.
7. TQC: Total Quality Management. It is a new management concept and a new concept that extends quality into areas such as cost and delivery time. On the original basis, requirements are made for more areas, thereby improving corporate credibility and controlling quality more comprehensively.
Six major considerations for quality management
1. Quality management planning
1. Job responsibilities of the quality control department (including job responsibilities of the quality control department, relevant personnel Job responsibilities and related work link responsibilities).
2. Quality control responsibilities of relevant departments (including overall responsibilities of relevant personnel and specific responsibilities of relevant departments).
3. Quality policy formulation and implementation (including quality policy formulation and quality policy implementation).
4. Quality goal formulation and implementation (including quality goal formulation and quality goal implementation). 5. Quality standardization management (including clarifying the role of standardization management, formulating standards, implementing standards, and revising standards).
5. Quality sample management (including sample management for procurement, sample management for production, and sample management for customers).
2. Quality Resource Management
1. Quality training implementation and management (including clarifying the purpose of training, determining the content of training, and implementing training).
2. Quality cost analysis (including quality cost classification, quality cost management division of labor, and quality cost management steps).
3. Quality information management (including quality information management process, main work content of the quality information center, utilization of daily quality information, and processing of abnormal quality information).
4. Quality control working environment management (including determining necessary factors for the working environment, establishing the necessary working environment, and maintaining the established working environment).
5. Relevant supplier management (including determining the need for suppliers, establishing two-way communication with suppliers, determining the supplier's process capabilities, monitoring the supplier's delivery status, and encouraging suppliers to implement continuous improvement plan, inviting suppliers to participate in design and development activities, evaluating, confirming, and rewarding suppliers with excellent performance, internal loss cost statistics table Table 2 External loss cost statistics table Table 3 Identification cost statistics table Table 4 Prevention cost statistics table Table 5 Scrap loss summary table (Table 6) Information contact sheet (Table 7) Supplier annual assessment form).
3. Quality Management Tools
1. Section 1 Pareto Chart Method (including making Pareto charts, analyzing Pareto charts, and using the Pareto chart method Note).
2. Cause-effect diagram method (including clarifying the principles of using cause-effect diagrams, making cause-effect diagrams, and analyzing cause-effect diagrams).
3. Scatter diagram method (including making scatter diagrams and analyzing scatter diagrams).
4. Control chart method (including clarifying the principles of control charts and making control charts).
5. Correlation diagram method (including distinguishing types of correlation diagrams and making correlation diagrams).
6. Affinity diagramming (including determining the topic, forming a group, collecting information, writing cards, summarizing and organizing cards, making label cards, and drawing).
7. System diagramming method (including determining the purpose, proposing means, measures, evaluation means, measures, making cards, preliminary mapping, and confirming the purpose).
8. PDPC Law (including clarifying the purpose of PDPC Law and applying PDPC Law).
9. Arrow chart method (including clarifying the application scope of the arrow chart and applying the arrow chart).
4. Quality Measurement Management
1. Management of standard measuring instruments (including the implementation of classification and verification of standard measuring instruments, standardizing the use of standard measuring instruments, and clarifying the management of standard measuring instruments) Note).
2. Management of general measuring instruments (including verification of general measuring instruments and use of general measuring instruments).
3. Energy measurement management (including clarifying the scope of energy measurement, equipping energy measurement equipment, calibration and maintenance, and clarifying energy measurement management precautions).
4. Selection of measuring instruments (including factors to consider when selecting measuring instruments, uncertainty selection plans, and steps for selecting measuring instruments).
5. Calibration of measuring instruments (including calibration types and calibration precautions).
6. Operating instructions for measuring instruments (including electronic scales, spring scales, hardness testers, vernier calipers, height rulers, thickness gauges, and micrometers).
7. Internal calibration standards for measuring instruments (including internal calibration standards for hardness testers, internal calibration standards for depth gauges, internal calibration standards for height gauges, internal calibration standards for external diameter micrometers, internal calibration standards for 200~500mm calipers, 200mm The following internal calibration standards for calipers, internal calibration standards for thickness gauges, internal calibration standards for electronic scales, internal calibration standards for steel tape measures, and internal calibration standards for thermometers).
8. Weekly inspection of measuring instruments (including making a weekly inspection schedule for measuring instruments, submitting a weekly inspection plan for next year, reporting a weekly inspection plan for next month, issuing a verification notice, and implementing weekly inspections. It is strictly prohibited. Use substandard measuring instruments).
9. Hierarchical management of measuring instruments (including Class A management, Class B management, and Class C management).
5. Quality inspection control
1. Classification and selection of inspections (including classification according to the inspection quantity, classification according to the order of the production process, classification according to the inspection location, classification according to the nature of the data, Classified according to inspection means, classified according to inspection purpose, classified according to inspection cycle).
2. Inspection plan formulation (including the preparation of the inspection plan, the content of the inspection plan, and the production of inspection flow charts).
3. Incoming material inspection (including incoming material inspection overview, incoming material inspection process, incoming material inspection items and methods, selection of incoming material inspection methods, processing of inspection results, emergency release during incoming material inspection control).
4. Process inspection (including process inspection purpose, first article inspection, patrol inspection, online inspection, completion inspection, final article inspection).
5. Semi-finished product quality inspection (including semi-finished product process control and semi-finished product quality inspection).
6. Finished product inspection (including packaging inspection, finished product warehousing inspection by the production department, and finished product shipping inspection).
6. Control of non-conforming products
1. Analysis of causes of non-conforming products (including product development and design, machine and equipment management, material and accessories control, production operation control aspects, quality inspection and control aspects). 2. Standards for nonconforming products (including selection of markers and application of markers).
3. Isolation of non-conforming products (including planning the area for non-conforming products, placing signs, and controlling goods in the non-conforming area).
4. Non-conforming product review (including application for disposal of non-conforming products, verification application, re-examination and judgment, final review and judgment, arrangement for processing, re-verification, QC department’s inspection of accepted products admitted into the warehouse) classification identifier).
5. Disposal of non-conforming products (including conditional receipt, picking, rework and repair, returns, scrapping, and records of non-conforming products).
6. Prevention and control of non-conforming products (including {implementation of preventive measures for non-conforming products 2. Implementation of corrective measures for non-conforming products}
7. Quality improvement plan
1. Quality improvement organization and operation (including overview of continuous quality improvement, continuous quality improvement organization and operation)
2. Quality improvement (including environment establishment of enterprise management leadership, establishment of quality improvement). values, attitudes and behaviors, specific goals for corporate quality improvement, mutually reinforcing working relationships, continuing education and training for all employees)
3. Carry out quality improvement activities (including identifying improvement opportunities, determining improvement project, establish a quality improvement organization, formulate quality improvement plans, diagnose quality improvement problems, formulate and implement quality improvement plans, control and evaluate quality improvements, verify and confirm improvement effects, maintain improvement results, and then determine improvement projects)
4. CC activity implementation (including quality control circle overview, QCC team formation, QCC activity development, QCC activity results summary, QCC results publication, QCC activity evaluation, CC common problem solving, QCC successful implementation skills)
5. TQM activity promotion (including TQM characteristics, TQM activity content, QC group construction)
6. Sigma management (including {the basic connotation of 6Sigma management, the key to the implementation of 6Sigma management, and the implementation of 6Sigma Basic management process} 7. Implementation of the defect-free plan (including clarifying the prerequisites for the implementation of the defect-free plan and implementing the defect-free plan.
Quality management process
1. QCC: Quality Assurance Circle . Including IQC, IPQC, FQC, OQC, QA, QE, TQC, etc.
2. IQC: Incoming material quality inspection. After the company places the material requirement order, it conducts acceptance inspection of the products supplied by the supplier. IQC is established on this basis. Its role is to ensure the soundness of the company's material inventory. Depending on the company's material inspection standards, the number of people in this department will also vary. Classes, groups, and classes can be set up. A single one (determined by scale standards) (full inspection, random inspection)
3. IPQC/PQC: Process inspection. After material acceptance, due to batch sampling and storage in the warehouse, this process also requires There will be products with quality problems, so the quality of the first product is required to be confirmed when the product is launched. The function of PQC is to confirm the first product and conduct quality specifications and supervision during the batch production process, thereby improving the finished product. Increase efficiency and reduce costs
4. FQC: This is a comprehensive unit. It is called incoming inspection, also called final inspection (process). After the production is completed, the product flows to the offline, that is, it is packaged and put into storage. .
During this process, FQC will conduct a comprehensive quality inspection of the product, including packaging, performance, appearance, etc. Ensure that the performance, appearance and packaging of the incoming goods are in good condition and meet the requirements. Depending on customer needs and production control needs, full inspection and packaging work can be set up. To put it bluntly, it is a group of production personnel who have undergone quality training and are engaged in packaging inspection and warehousing, and they belong to the offline process. It can also be completed by the production unit, and FQC conducts random inspection and storage.
5. QA: Quality Assurance Engineer. This is a job description, I should say Quality Assurance Group. It is a unit within the company that investigates and improves customer complaints, proposes process optimization plans, and improves product quality
6. QE: Quality Customer Complaint Handling Engineer. This is a unit that performs external quality explanation, processing, and coordination. It is a unit that directly coordinates, explains, and processes with the business end and client. Including system document control, 8D response to customer complaints, formulation of program documents, etc.
7. TQC: Total Quality Management. It is a new management concept and a new concept that extends quality into areas such as cost and delivery time. On the original basis, requirements are made for more areas, thereby improving corporate credibility and controlling quality more comprehensively.
Regarding quality:
Quality is the life of an enterprise
Quality is manufactured rather than inspected
Quality first
Quality implementation:
1. Establish a quality management system. The number of people in the system can be reasonably set based on the scale and inspection and acceptance requirements.
2. Establish a quality management manual and quality behavior Everything is carried out according to the quality manual, so that the quality can be followed and acted upon, thus making the system comprehensive.
3. Set quality inspection standards. Currently, the most common one is the U.S. Military Academy’s Military Supplies Inspection Standard at West Point, and the scope depends on the company.
4. Complete quality control documents and implement them in accordance with ISO requirements. Divided into four levels. (Such as work standards, job descriptions, forms, processes, specifications, etc.)