Quality control work content and responsibilities:
1. Complete daily service inspections of various agencies of the company, including administration, safety, social work, infection control, abnormal events, etc. , after reviewing on-site information and asking on-site staff, we promptly discovered abnormal symptoms and signs in the elderly residents of the institution, and gave the institution relevant service improvement suggestions, provided early warning reports on possible risk items, and informed on-site rectification.
2. Write an institutional inspection report and send it to the relevant responsible personnel in a timely manner to remind you of rectifications, promptly respond to issues related to the inspection report, and communicate with relevant leaders on inspection warning matters.
3. According to the needs of the organization, provide trial operation guidance for trial operation acceptance agency services and construction projects, including sorting out service manuals, sorting out service forms, assessing personnel's professional skills, and planning organization movement routes, etc.
4. According to the requirements of national regulations and local regulations, sort out, optimize and update existing inspection indicators and inspection contents.
5. Based on the reports provided by 400, conduct a summary and analysis of institutional complaints and satisfaction, and write an analysis report.
6. Based on the monthly inspection situation, the occurrence of institutional abnormal events, and institutional quality indicator data, write a monthly inspection summary report and analyze the reasons for changing trends.
7. Based on the actual situation of the organization, write the relevant content of the service operation manual, review, proofread, and integrate the completed manual content into a volume; in addition, during the supervision process, understand the use of the service manual by each organization situation and answer usage questions in a timely manner.
8. Discover complex cases in a timely manner during the inspection process, conduct discussions within quality control, and provide care suggestions.
9. Based on the on-site inspection problems, the exploration agency can develop innovative services and write a feasibility analysis report.
10. Participate in the acceptance inspection (SOP sorting, form training, on-site operation assessment) and review before trial operation of the project, and provide professional opinions on the quality control part.