First, when the "Ding Dong" sounds, simply knock "pro" to let the buyer know that someone is responding immediately, which is a kind of respect for the buyer. When replying, if the content is very long, you can reply separately without typing a long list. Some buyers were impatient and left after answering his long list of questions.
2. When answering the buyer's question, please move the cursor to the non-text input area.
Third, you must be patient when answering the buyer's questions. Try not to use words like "um" and "oh". For novice buyers who can't operate the process, it's best to take screenshots and teach them step by step. Of course, as a customer service, you have to learn first.
Fourth, after the buyer pays successfully, it can take 3 seconds to confirm the delivery address, which will make the buyer feel that the customer service is very attentive.
Fifth, the baby is sold and the service begins. If Want Want SMS is enabled, the buyer can be informed by Want Want SMS after delivery. "Dear customer, your order was sent by Shentong (courier name) on * * * * * *, please check it carefully, thank you. * * * I sincerely wish you a happy life! " Keep an eye on the baby's whereabouts. If the buyer has already signed for it, you can tell him the evaluation of the baby and the possible precautions for returning it by Want Want SMS.