To promote "Internet+government services" is to continuously expand the scope of online government services. Online handling of government services not only means transparency and power supervision, but also means the change of working habits and working methods of public servants, and even involves the adjustment of government management system and mechanism. Therefore, for a long time, local governments and departments have lacked a unified understanding of which government services must be handled online, and most of the strategies adopted are "less Internet access" and "no Internet access", resulting in "less active Internet access services and more passive Internet access services". This situation is seriously unsuitable for the development of "Internet+government services".
To adhere to the principle of "acting according to one's capabilities", governments at all levels are required to comprehensively sort out the specific services directly provided to the public by administrative organs and public enterprises and institutions according to their statutory functions, and compile a unified and standardized catalogue of government services. All services closely related to enterprise registration, annual report, change and cancellation, project investment, production and operation, trademark and patent, qualification determination, tax and fee handling, safety in production, and services closely related to residents' education and medical care, household registration, social security, employment and housing security. , should be accepted online, online processing, online feedback. Secondly, on the basis of scientific classification, according to the principle of "one number, one source, one thing and one code", the government service matters are managed in a unified code, forming "one thing, one standard and one code". Thirdly, the government service database should be built simultaneously, and the system and mechanism of "reviewing, modifying and using" government service should be improved to ensure the authenticity, vividness and authority of the data. Strengthen data governance, conduct refined and traceable management of government services according to unified codes, and use big data management technology to truly "cage power".
Two, adhere to the "provincial planning", and gradually expand the scope of departmental cooperation in handling government services.
In order to realize "single sign-on, full netcom", eliminate information islands and solve the problem of scattered and repeated construction of service platforms, we must adhere to "provincial overall planning", comprehensively integrate government service resources, promote departmental business collaboration, improve government service system and mechanism, build an authoritative and convenient integrated Internet government service platform, and promote cross-regional remote handling, cross-level linkage handling and cross-departmental coordination handling of service matters.
The primary task of adhering to "provincial overall planning" is to build a unified standard Internet government service platform covering the whole province, and move government service resources to the provincial government service platform in a planned and step-by-step manner to realize mutual recognition and sharing of government information resources. Secondly, guided by the business needs of government service objects, we will further standardize the collaborative handling mechanism of government service matters based on business processes and continuously promote cross-departmental collaborative handling of comprehensive service matters. Thirdly, integrate the government service resources of local government portals and departmental websites, promote the interconnection of government departments' business systems and government service platforms, and accelerate the formation of a unified Internet government service portal based on provincial government portals and supported by local government portals.
Third, adhere to the "data enjoyment" and further optimize the government service process.
In recent years, problems such as "too many permits", "difficulties in doing things" and "wonderful proofs" have been plaguing grassroots people's work and enterprise innovation, and have become "blocking points", "pain points" and "difficulties" in government services. In order to make enterprises and people run less errands, handle affairs well, avoid congestion, shorten the processing time limit, reduce the cost of doing things for enterprises and people, and let * * * enjoy the development achievements of "Internet+government services", we must earnestly promote government trust and land government data sharing.
Adhere to the "data sharing", first of all, we should further improve the data sharing mechanism between government departments, promote the sharing of public data resources between different departments and governments at higher and lower levels, and carry out online verification and verification of government service-related information, so as to truly ensure that any information that can be verified through the network cannot be required to be provided by other units repeatedly. Secondly, it is necessary to speed up the construction of "government service data resource database" based on provincial overall planning, promote the application of electronic certificates, electronic documents and electronic signatures in government services, adhere to all materials that can be reused through the network, and not require enterprises and the masses to submit them repeatedly to avoid repeated submission of materials and circular certificates. Thirdly, government service matters involving multiple departments should be re-engineered with the service object as the center, and the online application, acceptance, review, decision and delivery of service matters should be optimized and simplified, and acceptance, online operation, parallel processing and time-limited completion should be implemented, so that all matters that can be handled online can not be required to be handled on site.
Fourth, adhere to the "combination of reality and reality" and promote the online and offline integration of government services.
The strong service ability of the entity government affairs hall and the weak service ability of the online government affairs hall are the shortcomings of China's "Internet+government affairs service" at this stage. In order to completely change the situation that the entity government affairs hall and the online government affairs hall are separated from each other, we must effectively promote the integration and development of the entity government affairs hall and the online service platform, and promote the "integration" of online and offline government affairs services.
Adhere to the "combination of reality and reality", first of all, we should promote all government services to be stationed in the entity government affairs hall, further improve the service mode of "one-time notification, comprehensive acceptance, classified approval and unified delivery" in accordance with the requirements of "separation of collection and operation", make the entity government affairs hall superior, practical and strong, and comprehensively improve the service capacity of the entity government affairs hall. Secondly, we should adhere to the principle of people's satisfaction, comprehensively improve the quality of government service supply as the main line, rely on the unified government service platform at the provincial level, and through the optimization and reengineering of online government service process, move the service items of the entity service hall to the Internet, realize the deep integration of online and offline, form a new integrated government service model with complementary functions, comprehensively promote the "one number, one window and one network" of government service, and effectively solve the problems of enterprises and the masses.