In fact, the Management Measures for the Delivery Service of Smart Express Boxes implemented from 20 19 to 10 has clearly stipulated such incidents: enterprises using smart express boxes should obtain the consent of the recipients when using smart express boxes to deliver express mail; If the recipient does not agree to use the smart express box to deliver the express mail, the enterprise using the smart express box shall provide the delivery service according to the name and address agreed in the express service contract. Unless the sender specifies the smart courier box as the delivery address when delivering the goods.
In addition, the Measures also stipulate that the operators of smart express boxes should set a reasonable storage period for express mail, and no fees should be charged to the recipients during the storage period.
Extended data
The reason why couriers don't want to deliver goods to their homes
A senior network boss revealed that although there are clear regulations, the time is not mature enough now, because according to the current situation, if the courier is forced to deliver goods to the door, the courier will go bankrupt.
Because the current delivery fee is very low, if the courier is forced to deliver the goods to the door, the courier will definitely be unwilling or even resign directly. Because the delivery fee of the courier is only one yuan now, the courier with such a low commission is definitely unwilling unless it can reach two or three yuan. Therefore, if the courier wants to deliver the goods to the door willingly, he must solve the income problem now.
Another reason is the safety of express delivery, because most customers live in high-rise buildings and it takes a long time to go upstairs and downstairs. But if the courier goes upstairs to deliver the courier, the safety of the courier left downstairs cannot be guaranteed. We have seen many similar news reports before, which is why some couriers are unwilling to deliver goods to their homes.