Time flies, and the busy and fruitful xx year is about to pass. On this occasion of resigning the old year and welcoming the new year, we will make a review of the work of the technical department in xx year, so as to make up for the shortcomings, update our concepts, make greater achievements in xx year, and open up a new situation and lay a solid foundation for the work of the technical department. In Xx years, under the correct and scientific leadership of the company manager, with the mutual assistance and cooperation with the sales department, our department guided the overall technical work with the spirit of persisting in Excellence, pioneering and advancing with the times, acting in a realistic manner, and adhering to a cautious and careful working attitude. According to the outline of training, we have done a good job in the construction of professional and technical personnel and achieved certain results. At the same time, there are some shortcomings in the work, so I will summarize the work in xx as follows.
1. On behalf of the technical department, as one of the technical directors of the company, led by the manager and led by Zhu Linfan, I worked out the basic articles of association of the technical department: Service and Supervision Standards, Maintenance Process, Installation Specification and Staff Code. After some hard work, some achievements have been made. Among them, the implementation of "Maintenance Process", "Installation Specification" and "Staff Code" has obviously improved compared with last year, and it has been well implemented, which has put an end to the messy technical department and the lack of organization and discipline.
but in the service and supervision standards? 6. Return visit mechanism? At the end of this year, the initial implementation of the mismatch between the sales department and the technology began, and no results were achieved; ? 7. Employee appraisal? Only the sales department has been implemented, but the technical department has not; ? 8. Sales service quality monitoring, complaint handling and prevention? Not implemented at all. Part 6 and 8 of these three parts are directly related to the company's reputation and benefits, which need to be implemented continuously throughout the year. Part 7 is also the reform to be mentioned later, which is related to the fundamental interests and starting point of technicians, the performance and efficiency of the company's technical department and the reputation of users, and needs to be implemented as soon as possible.
2. I did some work related to the industrial zone from June to July, and I am very grateful to the company manager for his trust and support, as well as for his training, which gave me a great space to try and improve myself, in order to broaden my horizons and increase my knowledge. However, due to various internal and external factors, it is necessary to change the focus of work in a timely manner and implement after-sales work in order to contribute again, better cooperate with the implementation of the work of various departments and bring benefits to the company.
3. Implement after-sales work after August, and train and implement the technical department's? Accurate? Our service style, intermittent four important technical training, and spare time, through heart-to-heart talks, interspersed with all kinds of technical experience and maintenance skills, the principle of being a man and doing things, so that technicians have been properly improved. Xx years, I will continue to implement? Accurate? Our service style, together with Zhu Linfan's technical director, will build a professional, humanized, fast and efficient technical talent team.
1. Summarizing and thinking
The technical department should be a dull department that lacks enthusiasm, passion and even challenges. However, relying on my accumulated experience over the years, my open-minded communication style, and my unconscious sharing of experience and achievements, I feel that I am enthusiastic in the technical department and willing to enjoy it. I believe that this feeling I have given to our department has even spread to other departments. Our department has a very forward-looking goal for the future. We believe that what we do can bring stability and breakthrough to the company and help our customers realize their interests. We also believe that personal value can be realized. With such a belief, work will naturally be different from before. Some ideas have changed and some have been strengthened. I will elaborate on several important issues below.
1. Establishment of department positioning and self-positioning
We clearly define the department as a customer care department to provide customer care services for the company. Define my department as home, define myself as an expert, provide customers with a whole solution, and make customers feel at home. Maybe there is still a gap between our actual situation and this position, but this is exactly what we are trying to do. In the past, we defined the department as the technical service department. Of course, this is definitely a role we play in the company. But this definition is a little low and the height is not enough. This definition puts us in a passive position. Other departments or customers only come to us when they are in trouble, and only come to us when they have problems to solve.
This is how I defined and comforted my department in xx: The highest evaluation of the technical department is that they haven't heard criticism for one year, because it shows that they have solved all the problems of customers? . As soon as this idea is formed, it is easy for me to feel it myself, just like after-sales service. The same is true of my own positioning. I used to position myself as an engineer, which sometimes limited my thoughts. We will only do what we do, and only do what our customers ask us to do.
And I often feel that my ability and energy are limited. Even if I have lofty ideals and good ideas, I will hide my ideas because of the work I may have to pay and cope with unknown difficulties. Now, after changing the department positioning and personal positioning, my department has a greater responsibility, can participate in the new department strategy, and the company's competition has become bigger. To be sure, through hard work, the value realized is much greater than before, and some of them are even unimaginable before.
1. efforts to improve the user experience
we know that we should be guided by the needs of customers and understand what customers really need. This makes us need to make great efforts in this respect. By analyzing the customer's demand and purchasing power, the characteristics of competitors, the current market trend, the customer's cognitive level and positioning trend, the avoidance of market risks, and the weather vane of the market, we will improve many problems and strengthen the construction of a proprietary team. To put it simply, there are the following points
(1) Whether the function meets the needs of customers. The more functions, the better. The key is to see if they are needed by customers. Specifically, this comes from customers' daily feedback, messages and communication with us.
(2) Whether the response speed is slow or not can be obtained from the feedback of users and our own perception.
(3) convenient tips. Give users tips in some places so that they don't have doubts, and provide solutions when users have problems.
(4) controllable operation. For example, accurate customer information, retrieval, and zero-risk after-sales solutions.
(5) More efficient business processing capability. This is mainly through the repeated study of customers' daily work and the reference to other applications to solve similar problems.
13. Pay more attention to product quality
In terms of product quality, we have strengthened control. Try to make more efforts in the early stage to avoid unnecessary home visits or maintenance burdens in the future and reduce the pressure on the technical department. This is also the result of my department's change of mind. First of all, we admit that our working procedure is a constantly improving product, which will be improved and revised at any time. Abandoning the idea of once and for all, in fact, the hidden rules of it also prove that once and for all is impossible, and it still depends on the accumulation and precipitation of its own technology. Specifically, it is reflected in the following aspects
(1) At the beginning of unpacking the new machine, a system of one machine and one system was established. Welcome the sales department to provide system and program bugs, understand the whole process of our installation, and give us suggestions.
(2) strengthen the ability to handle exceptions. Programs or hardware will always encounter unexpected errors, so we begin to face up to this problem and avoid some potential risks by strengthening the identification and handling of anomalies.
(3) It is planned to set up a special testing team. This includes user's function test, system performance test, stress test, and destructive test. I will also begin to slowly record the causes of our system history errors, and take this as an important basis within the pre-sales controllable range.
2. Improve your initiative
Many things are like this, if you have it at the beginning? It's impossible? Consciousness of. Then basically this problem will be difficult to solve in the end. If you wanted to in the first place? I must do it, but there are many difficulties now? Always focus on the problems to be solved, and many seemingly difficult things can be solved smoothly in the end. Take my classmate as an example: My classmate is a teacher who teaches English in senior high school. One of the students in her class was originally a child who listened carefully. Her colleague (teaching mathematics) told her that the child didn't listen carefully in class. She asked why. Her colleague said that he always stretched his long legs forward, which always affected the classmates in front of him, so my classmate paid special attention to that classmate in class later.
Unsurprisingly, my classmate thought that he was a student who didn't listen carefully all semester, but the final exam shocked my classmate. The male student actually got into the top ten in English and got excellent grades in all subjects. People always have thinking inertia: when others impose what they want you to see on you, following others' behavior becomes self-imposed (Nathan Rothschild). So I asked my department staff to take the goal away from the impossible. Put it on one problem at a time, rather than obsessing about whether it can be solved or not. In this way, the problem is refined into specific problems, and the solution is found.
II. Shortcomings and Shortcomings
I have also found some shortcomings in my work in XX years. These shortcomings may have always existed, and I didn't pay much attention to them, or even if I noticed them, I didn't feel serious about myself, so I didn't improve much. I recently read a book "Currency War", which benefited a lot, and I began to face up to all my shortcomings, hoping to improve through hard work.
(1) concentration is too strong and thinking is too active. This performance is that I am too focused when I do things. As a technical supervisor, it is the first priority to lead the overall situation. However, my style is both advantages and disadvantages, which leads to my work not being fully done. In addition, this kind of thinking is too active, which also shows that when thinking about many problems, it enlarges the original problems. Then focus on solving the problem that is enlarged by yourself, which will be a waste of time.
(2) Oral expression ability is acceptable, but the thinking concept is backward compared with experts. I will continue to read the whole book, try my best to express myself accurately and concisely, with advanced thinking tools and forward-looking thinking mode. At least this should be done in terms of technology and services.
(3) Stubborn thinking, to put it bluntly, is a lesson of this man, which is what one of my colleagues thinks of me. I have gone through many detours, and I have not effectively absorbed other people's views and strengths, as well as other people's opinions and opinions, which has a lot to do with my past mentality. What I want to say is that I will stick to it for 2XX years. I will pay attention to the study and accumulation in this area, listen to opinions calmly and absorb them effectively, and always accept criticism and see the strengths of others. Views and opinions put forward by others should be the essence of experience accumulation and reading. What you see will be a glib and flexible me.
(4) fuzzy positioning. Sometimes I don't listen to opinions calmly, and I'm not clear about my position. Especially when he is the head of the department. Sometimes you don't consider the overall situation first, and then consider your own details or the interests of the department. This situation will be fundamentally changed in Xx years. I have already mentioned the positioning of myself and the department.
III. Summary
The change of thinking can keep the goal correct, and enthusiasm can also make the work full of motivation, but I think the most important thing is to realize the plan step by step. Pragmatic work and positive attitude can achieve the company's goals and personal values in the future. We have high hopes for the future, and the company also has high hopes for us. I think this opportunity is very rare for a technician.
in the new year, I will work hard with the company to make progress. I will try my best to make changes, make gestures and do things. People? . Work summary and plan of technical department II
In the past year, under the care of the superior departments of the group company and the leaders of the mine, all the staff of our department and office have worked steadily and conscientiously; Wholeheartedly and diligently make contributions. In all the work in 216, closely around? Plan? This management theme, adhering to? Down-to-earth, forge ahead and strive for perfection? Work attitude to mine? Safety, service and development? Take the management thought as the core and carry forward it? Unity, pragmatism, preciseness and refinement? Work style, use? Foresight, timeliness of information feedback, operability of scheme implementation, and comprehensiveness of problem consideration system? Based on the basic management methods, we have the courage to innovate in practice, work hard to achieve the work plan and objectives formulated at the beginning of the mine, and contribute our strength to the development of the mine.
1. Summary of work in 216
1. Completion of main economic indicators
By the end of October, it is planned to produce X million tons of raw coal, and the actual production of xx million tons of raw coal has been completed, and the planned output of the group company is expected to produce X million tons of raw coal throughout the year.
by the end of October, the planned total footage was xx meters, and the actual footage was xx meters, exceeding the footage by xx meters. Among them, the planned footage of key projects is xx meters, and the actual footage is X meters, exceeding the length by X meters; Rock roadway comprehensive excavation project plan footage of xx meters, the actual completion of xx meters, over-length of xx meters; The comprehensive excavation project of coal roadway is planned to take xx meters, and the actual completion is xx meters, with a loss of xx meters; The planned penetration of the coal anchor project is xx meters, and the actual completion is xx meters, which is xx meters over the length; Self-operated project footage actually completed xx meters; The outsourcing footage actually completed xx meters.
By the end of October, the shaft construction of Beifeng well was 174m, and the underground roadway project of Beifeng well was completed; The cumulative construction of underground roadway in Nanfeng mine is xx meters, and the remaining xx meters are completed. The cumulative construction of the central air shaft reconstruction project is x meters.
2. Completion of main work
(1) Reasonable planning and organization of safety reconstruction and expansion project
A In February 216, the scheme of coal bunker at the bottom of the central air shaft reconstruction project and cleaning of coal scattering roadway was determined in cooperation with Hefei Design Institute;
b in may, 216, Nanfeng well was bypassed and entered the team for construction;
c in October 216, we cooperated with Hefei Design Institute to determine the scheme of underground and ground gangue discharge system;
d in October 216, the underground roadway project of Beifeng Mine was completed;
e in November, 216, the main return air lane in the north wing was constructed to improve the return air system in the north wing.
(2) optimize layout, design and technology
a optimize layout: according to the actual situation of mine development, the annual plan, five-year plan and ten-year plan are arranged for many times, and the short-term heading head replacement, medium-term working face replacement and long-term mining area replacement are defined. 13 years according to factors such as internal stope conditions and external market, timely