At the end of 20 19, I personally summarized the old employees of the company. In a blink of an eye, another year passed. Looking back on the work in the past year, with the selfless help and guidance of leaders and colleagues, after this period of study and practical operation, all the work has been well completed. The following is my personal work summary on 20 19:
I. Work Review
(a) not afraid of hardship, overcome difficulties, do a good job.
I joined the company on XX, XX, and it was also my first day to participate in social work. Facing the strange environment and strange work, I am at a loss and full of confusion. I don't know anything about business operations, even the simplest working terms. With the help of reasonable arrangement of posts by company leaders and colleagues, I quickly mastered the work and business, and became familiar with warehousing operations, warehousing management and outbound operations. At present, he is the head of xxx system operation group and participates in the management of xx warehouse. So far, he has successfully completed the system operation of xxx warehouse 100 ticket warehousing; Complete the drawing of xxx warehouse flow chart; Organize employees to carry out xxx system training; Complete the verification and modification of the size difference left over from xxx system history; Draw a plane sketch of xx warehouse; Participate in the audit inventory of Samsonite, etc. Can accurately and timely coordinate with customers to deal with abnormal situations, can better handle all kinds of work details and obey the work arrangement and management system of superiors and companies.
(B) understanding of their own work
1, knowledge of warehouses: familiar with the basic situation of xxx and xx warehouses, including warehouse area, shelves, goods placement, etc.
2, understanding of the process: familiar with the operation process and system process of xxx warehouse, xx warehouse operation process and system process; Qc process; The operation process of value-added services; Exception handling flow; Inventory process, etc.
3. Understanding of management: I am familiar with 5s management; Warehouse safety management; Reservoir planning; Placement of goods; Save costs; Personnel arrangements, etc. ;
4. Understanding of responsibilities: understanding the importance of the team; The importance of reasonable arrangement of work and ensuring efficiency; Better coordinate the work of this group of personnel to ensure accuracy; Be responsible for the work and be able to finish it smoothly on time.
Second, some superficial experience.
(1) Efficient service and good customer service.
Our job is to serve, and serving customers is the main theme of our existence. Only by doing a good job in customer service can we be recognized by customers. Customers will really agree with us. I can provide efficient service. I patiently explain and solve the customer's telephone consultation, and all the questions and needs mentioned by the customer can be answered and solved in time.
(B) professional learning is the source of motivation to do a good job.
What is the value of our work? Is in the work, get continuous improvement, continuous learning and progress. If we are willing to lag behind, then our value will decline again and again until we can't recognize ourselves. Professional study provides theoretical support for our practical operation, and theoretical knowledge is verified by practical operation. Continuous improvement and progress are the real value of our work. The mastery of points, the development of lines and the expansion of interweaving surfaces enable them to cover a larger field and constantly improve their various aspects.
(3) Change with the trend, go with the flow and be yourself.
In all kinds of unexpected situations and emergencies, I quickly changed my thinking, defined my work orientation, and actively discussed improvement methods with my colleagues. Discuss the problems in the process of work. For some things that you don't know professionally, ask other experienced colleagues modestly. The fundamental point is to do your job well. The difficult things in the world must start with the easy things; Great events in the world must precede details, starting from simple things and starting from details. Today, when the era of refined management has quietly arrived, it is necessary to pay attention to details when cooking big things in small places and doing big things. Only by starting from the grassroots, building a solid foundation, changing from arrogance to rashness to pragmatism, and changing from impulse to reason, can success meet unexpectedly.
(4) Conscientiousness and responsibility is a powerful guarantee for doing a good job.
Every job you have is for yourself. When you serve others, you get not only the reward of your work, but also skills training, quality improvement and reputation improvement. Life will always return to everyone, whether it is honor or wealth, provided that you change your thinking and understanding and strive to cultivate your conscientious work spirit. Our own irresponsibility often leads to the loss and dissatisfaction of others. We should understand that the salary we get every month is not given by the company or the customers, but the wealth that every conscientious colleague around us is creating for you.
(5) Mentality is everything.
Environment and self-judgment determine our behavior. I think all job changes come from the change of thinking first. Ideological doubts, complaints, indifference and laziness are fatal to work. Knowing that work is your own business will not lead to lazy thoughts.
In 2020, I will strive to improve, make a good personal work plan and strive for better results. In order to further do a good job and lay a good foundation for us to move towards the advanced level of the industry, we actively participated in departmental training, and the training has achieved good results from the current situation. These trainings not only improve skills, but also promote everyone's enthusiasm for learning. When the training skills are applied to the work, the work becomes no longer boring.
With the continuous expansion, standardization and perfection of the company, we can expect that our work will be more arduous, the requirements will be higher and the knowledge we need to master will be wider. So I will study harder, improve my quality and skills, and adapt to the development requirements of the company.
20 19 Company's old employees personally summarized at the end of the year. In a twinkling, history is about to turn a new page. I have been in xx company for almost three years, and I am also an old employee of xx. I deeply feel the vigorous development and enterprising spirit of xx Company. In these three years, I have learned a lot, and I have also learned a lot. From a sales consultant who knows nothing to today's monthly sales champion, first of all, I want to thank Mr. Cong for giving me a platform to show myself and learn, so that I have room for learning and development. Secondly, I want to thank Manager Zheng and Director Ma for their support and help in my work. It is because of your help that I can make up for it.
The sales department is the facade and window of the enterprise, and our words and deeds represent our enterprise. Therefore, I have high demands on my words and deeds in my work and daily life, and I must strengthen my professional knowledge and skills on the basis of high quality. To be an excellent and qualified sales consultant, you must be able to understand and thoroughly understand the dynamics of competitive car dealers, tell his shortcomings, and make everyone have me. After years of exercise, I have become more mature. In talking about customers and understanding customers, my psychology has been greatly improved. Looking back on my busy work in the past, every time I talk about a customer, especially a difficult customer, it is a training for me to finally clinch a deal.
At the same time, it is also a challenge. Now, in the past period of time, although we have both satisfaction and regret in all aspects of our work, one thing is worthy of recognition. We paid in good faith. Having said that, I want to say a few more words. We should treat every user you receive with affection in our daily work, and don't treat them as strangers or ordinary customers, as friends and relatives, as long as you really pay. Only in exchange for your trust and affirmation of customers, this is my exploration and experience in Haima. I remember the great Joe Gerald said that if customers want to trust your car, they must first trust your people. I think it makes sense. I believe that as long as we sincerely pay, there will be returns.
In short, the sales department is a growing department. I like working in this position, and I am also an excellent trainer. I am lucky to grow up with it. It makes me an inexperienced person, familiar with my essential work, that is, cooperation with each other. A person can be brilliant, but without the help of others, a person can't do anything, so it is necessary to embody team spirit. Because our xx company is a whole, a big family, and all employees of xx company unite and cooperate like brothers and sisters, I have also learned a lot of professional knowledge and principles in my work.
Therefore, whether it is the daily work of the post or the task assigned by the leader, I strive for perfection.
Although sometimes very tired, but also in the bitter experience of fun, in the tired is the harvest. I think this will definitely lay a solid foundation for me to make new progress in my future work and study. I also know that I still have many shortcomings in my work, such as: I haven't reached the requirement of Excellence in my business knowledge, sometimes I am too hasty and chaotic in my work, and my work lacks in-depth and meticulous. I will try my best to overcome my own shortcomings, correct my own shortcomings, strengthen my exercise, and contribute to the company with excellent performance in my future work.
20 19 Company's old employees have personally summarized for three years at the end of the year, and time flies. In a blink of an eye, it has been almost three years since I came to xx. Looking back three years ago, with a beautiful vision for work, I stepped into xx, became a xx person, and started my life in xx family. After another year, there are gains and losses. Now 20 19 is over. Looking back on this year's work, there are fruitful joys, difficulties in tackling key problems with colleagues, and melancholy when encountering difficulties and setbacks. Time flies. Unconsciously, the hopeful Year of the Rat is approaching with the beginning of the new year. It can be said that 20 19 is a crucial year for the company to promote industry reform, expand the market and achieve sustainable development. The important work this year is summarized as follows:
First, study with an open mind, work hard and complete the task successfully.
20 19 I consciously strengthen my study, constantly clarify my working ideas and summarize my working methods. On the one hand, I learn while doing, learning while doing, constantly mastering methods and accumulating experience. I pay attention to the task as the traction, relying on post learning to improve, through observation, exploration, access to information and practical exercise, quickly complete the task. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, we have made continuous progress, gradually found out the basic situation in our work, found a breakthrough, and grasped the key and difficult points of our work. Love your job, work hard, be not afraid of difficulties, shoulder heavy burdens bravely, serve enthusiastically, and play its due role in your post.
Two, the heart of their own work, conscientiously perform their duties, highlight the focus of work, the implementation of management target responsibility system.
As an individual, to realize his personal value, the rise and fall of enterprises and institutions is directly related to personal honor and disgrace. As a technical department, we should contribute to the goal of * * * *, and have the spirit of struggle, reform and innovation, market expansion, lean management, the spirit of never being satisfied, and the spirit of taking care of the overall situation. We should put these six spirits into practice. For the compulsory course "How to Improve Yourself and Serve Our Unit", I will continue to strengthen my study and improve myself, integrate "learning advanced, catching up with advanced and striving for advanced" into my work, focus on strengthening technical management and technical analysis, and clarify my work plan and ideas.
Third, strengthen inspection, timely rectification, and correctly understand yourself at work.
After such a tense and orderly year, I feel that my work skills have reached a new level. I have a clear plan and steps in every job, a direction of action, and a goal of work. I am really confident! Basically, we are busy but not chaotic, tight but not scattered, clear in organization and clear in everything, and fundamentally get rid of the phenomenon of just working hard and not knowing how to sum up experience when we first joined the work. In this way, I walked into this year from infinite busyness and walked out of this year from infinite ease. Also, while working, I also understand the truth of dealing with people, and also understand how important it is to have a good attitude, a passion for work and a sense of responsibility. To sum up: in this year's work, I have come into contact with many new things, produced many new problems, and learned a lot of new knowledge and experience, which has improved my ideological understanding and working ability. In my daily work, I always ask myself to proceed from reality, adhere to high standards and strict requirements, and strive to improve my professional quality and moral quality.
Fourth, the vision of the future.
In view of the shortcomings in the work in 20 19 years, in order to do a good job in the new year, the following aspects are highlighted:
(a) actively coordinate with colleagues in the department to further straighten out the relationship;
(2) Strengthen the study and improvement of professional knowledge, innovate working methods and improve work efficiency;
(three) to strengthen the inspection of basic work, strengthen the practice of technological innovation, and promote the improvement of technical level.
In the future work, we should innovate constantly, communicate with leading colleagues in time, study the company's relevant policies and regulations seriously, improve our safety awareness, and at the same time be strict with ourselves in safety production to contribute to the company's development. In next year's work, I will continue to work hard, report my thoughts and feelings to the leaders, and correct and make up for my shortcomings and defects in time. We need unity to strengthen our work and cooperation to achieve success and push our work forward!
At the end of 20 19, I personally summarized the old employees of the company in a blink of an eye, and a year passed quickly. Looking back, there are many thoughts, feelings and gains. "Busy and rewarding, tired and happy" has become the main theme of the heart song, which is often heard.
Since I started working, I have made great progress and gained a lot through my continuous efforts under the careful training and guidance of the company leaders, which is inseparable from the concern of the leaders and the help of colleagues around me. In the future work, I will continue to work hard, make persistent efforts, be strict with myself, constantly seek truth from facts and innovate, constantly temper myself, strive to do a good job and strive for greater achievements.
In the work, we should be strict with ourselves and complete various tasks better according to relevant standards; Be able to abide by discipline, unite with colleagues, be practical and realistic, be optimistic, always maintain a rigorous and serious work attitude and meticulous work style, and work hard. While completing my job, I can patiently and timely complete and help other departments that need assistance. For questions and knowledge that you don't understand, you can listen to your colleagues' suggestions with an open mind and communicate with them. With the help of leaders and colleagues, work hard, be proactive, strive to improve their own level, do a good job, be strict with themselves, and conscientiously complete all tasks assigned by leaders.
Although the work in the past year has made some achievements, there are still some shortcomings, such as bad attitude towards people, insufficient study and service, a certain gap compared with experienced colleagues, and lack of extension of in-depth excavation in content. In my future work, I will definitely sum up my experience, overcome my shortcomings, learn from other colleagues and strive to do better.
In recent years, the company's rules and regulations have been improved or further improved. I can actively respond to the company's rules and regulations, strengthen my sense of responsibility based on the company's rules and regulations, do my job in time, and do my best to serve the enterprise.
Driven by the continuous reform of enterprises, I realized that in order not to be eliminated, we must constantly learn, update our concepts and improve our own quality and professional and technical level to meet the needs of the new situation. Carry forward the tireless enterprising spirit. Strengthen study, be brave in practice, read widely, pay attention to collecting all kinds of information while learning from books, and absorb all kinds of "nutrition" extensively; At the same time, pay attention to learning methods, correct learning attitude, improve learning efficiency, and strive to cultivate their solid theoretical foundation, dialectical thinking methods, correct ideas and practical work style. Strive to do a better job and establish a good image of the department.
In the new year, I will step up my study, enrich myself better, and meet the challenges in the new period with a full mental state. There will be more opportunities and competitions waiting for me next year, and I have been secretly encouraging myself. Stand firm in the competition, learn from each other's strengths and strive for better work results.
Finally, I hope to have a better development in the company, and I also hope that our company can be bigger and stronger, unique and evergreen in the industry!
20 19 Company's Old Employees' Year-end Personal Summary V Now I have been a salesman in the company for four years. It can be said that I am one of the oldest salesmen in the company and have made certain contributions to the development of the company. Now the year is coming to an end. I want to make a summary of the year's work at the end of the year, and also write a model work plan in advance, so that I can spend my holiday safely and realize the current situation in time. I hope I won't let myself down!
In a blink of an eye, I will enter a new year. The new year is a year full of challenges, opportunities and pressures, and it is also a very important year for me. I have been working for four years. The pressure of family, life and work drives me to work hard and study hard. Here, I have made a work plan for this year in order to make greater progress and achievements in the new year.
I. Be familiar with the company's new rules and regulations and business development.
The company is constantly reforming and has made new regulations, especially arranging professional legal personnel to assist in litigation business. As an old business person of the company, we must set an example and do our best to carry out business work while observing the company's regulations.
1, the first quarter mainly focused on the development of litigation business. Develop litigation business according to the existing old customer resources, develop all customers who may have litigation needs, and arrange legal experts to meet and negotiate for customers who have the intention to cooperate. During this period, at least two lawsuits were brought, and the agency fee was more than 80,000 yuan (40,000 each). While conducting litigation business, we will not lose all kinds of business assigned by these customers, keep regular contact with these customers and report the progress of business assigned by these customers in time.
In the second quarter, we mainly engaged in trademark and patent business. Develop customers by going to professional markets, attending professional trade fairs, surfing the Internet, making phone calls, visiting strangers and other business development methods, strengthen contact with old customers, and form a customer group with business cycle. In this way, the agency fee will increase by 48,000 yuan (not less than 65,438+200,000 yuan per month). While vigorously exploring the market, we will not lose all kinds of business assigned by these customers, keep in regular contact with these customers and report the progress of business assigned by these customers in time.
3. The "Eleventh" and "Mid-Autumn Festival" in the third quarter brought infinite business opportunities and a good start for the second half of the year. Moreover, with the relative improvement of my professional knowledge and comprehensive ability in high-end business, I will develop the customers whose large enterprises meet the requirements of "China Famous Trademark" or "xx Famous Trademark". Customers who are interested in cooperation can arrange business managers to meet and discuss, and strive to sign a "famous trademark in Guangdong Province", and the undertaking cost will reach more than xx million yuan. While developing well-known trademarks and well-known trademark business, we should not lose all kinds of businesses assigned by these customers, keep in regular contact with these customers and report the progress of these assigned businesses in time.
The fourth quarter is the end of the year. At this time, we should fully safeguard the business situation assigned by our old customers. First of all, we should gradually understand the development of potential customer resources among old customers, find out loopholes, put forward feasible suggestions in a targeted manner, and strive to achieve the most comprehensive intellectual property protection for customer companies. The agency fee is at least 6,543,800 yuan per month.
Second, make a study plan.
Learning is very important for business people, because it is directly related to the pace of a business person advancing with the times and the vitality of business. I will adjust my study direction according to my needs and replenish new energy. Professional knowledge and comprehensive ability are all things I want to master. Know yourself and know yourself, and you will win every battle. I hope the business manager will give me support in this regard.
Third, enhance the sense of responsibility, service and team.
Take the initiative to do the work to the point and implement it to people. I will try my best to reduce the pressure on leaders.
The above is my personal work plan for 2008, which may be immature. I hope the leader will correct me. The train runs very fast on the headband, hoping to get the correct guidance and help from the company leaders and department leaders. Looking forward to the coming year, I will work harder, treat every business seriously and responsibly, and strive to win opportunities to seek more customers, win more orders and improve business development. I believe I will complete new tasks and meet new challenges in 2008.
In 2020, I have more expectations. I believe I will make greater progress in 2008. I went from a young man who knows nothing to a senior company salesman. My growth is full of twists and turns, but in my future work, I still need to continue to work hard. I believe I will go further in 2008!