How to compensate merchants for alleged false propaganda?

Merchants suspected of false propaganda should increase compensation according to the requirements of consumers, the amount of which is three times of the payment or service fee, and 500 yuan is less than 500 yuan.

Analysis on the claim process of false propaganda of merchants;

When consumers find that businesses have false propaganda behaviors, they can take the following steps to claim compensation. First, collect relevant evidence, such as advertisements, promotional materials, purchase vouchers, etc. Then, communicate with the merchants, claim for compensation and ask for settlement. If the merchant refuses or cannot solve the problem, the consumer can complain to the relevant administrative department or consumer association and submit relevant evidence. The administrative department or consumer association will investigate and intervene in mediation. If mediation fails, consumers can consider filing a civil lawsuit and seek the support and compensation from the court. In the process of claiming compensation, consumers should pay attention to preserving relevant evidence, safeguarding legitimate rights and interests, and fully understand relevant laws and regulations in order to better safeguard their own rights and interests.

False propaganda generally includes:

1, product performance, efficacy and other scientific inconclusive and conclusive publicity;

2. Exaggerated and untrue propaganda on product performance;

3, the use of patent application number for publicity;

4. Use "suggestions" for false propaganda;

5. Publicize the name, goodwill and image of others;

6. Promote products.

To sum up, no matter what the situation, operators must sell and publicize goods in cities. If false propaganda causes losses to consumers, consumers can ask operators to compensate for certain actual losses, and even ask for some additional compensation, so they must sell in good faith.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 55

If an operator commits fraud in providing goods or services, it shall increase the compensation for the losses suffered by consumers as required, and the compensation amount shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail.