1. Contact Taobao Xiaoer and communicate with Taobao Xiaoer to confirm the reason for being complained of 412. And the details of the complaint, it is best to know who the plaintiff is who voted for 1653.
2. Make timely rectification to confirm whether the relevant regulations are violated and whether the other party's complaint is true.
3. If the other party's complaint is not true, it can be appealed according to Taobao rules.
4. Find relevant evidence and start the appeal process. Or communicate with the complainant privately to let the other party withdraw the complaint and make a settlement.