If we have received the complaint notice from Taobao, we should be prepared. See clearly the reasons for buyers' complaints, and organize their own counterattacks on this basis.
Ask human customer service. The method is to click "self-service consultation" on the complaint page, and then select manual customer service to ask. It is recommended not to choose intelligent services, but to choose manual services. After consultation, it is good for us to know how to deal with it, and the evidence we need to provide also increases our confidence.
Prepare corresponding rebuttals and pictures. You must upload the necessary pictures. Note that although we are right, although we are very angry now. But don't use dirty words when explaining the situation. This left a bad impression on Taobao and damaged our own image.
Always pay attention to the new situation on the complaint page. Although we are reasonable, but eloquent, buyers will defend themselves in various ways (and Taobao tends to favor buyers), so we can't take it lightly. It is good for us to publish more news and upload more evidence.
Step reading
Finally, I hope everyone can bravely and successfully safeguard their legitimate rights and interests, maintain the e-commerce environment, and build an e-commerce transaction integrity system.