Accordingly, different complaints may involve different issues, such as trademarks, copyrights, and stolen drawings. The first step for sellers to deal with such problems is to analyze them clearly.
In Amazon's system notification email, you will generally be informed of the complainant's contact information by email, reminding the seller to contact the complainant for negotiation. At this time, the seller will analyze the complainant's e-mail. For example, the e-mail in the above system notice ends with dk, so we can know that the way of complaint is Danish right-wing party, and such a complaint is more credible than the complainant who is identified as China at a glance.
According to the information of the complainant, the seller should make a basic judgment to determine whether the other party complains maliciously or really infringes on the other party's rights and interests. According to the preliminary judgment, the seller's first step is to contact the supplier and feed back the information to the supplier in order to obtain further information from the supplier. Combine the information of the complainant and the information fed back by the supplier to make further judgment and see where the problem lies.
After making a basic judgment, the seller should take the initiative to contact the complainant. If the above information has made you understand the problem, then apologize to the complainant in the email and get the understanding of the other party as much as possible. If the obtained information cannot make an effective judgment, the seller can also ask the complainant in the email, for example, asking the complainant to provide relevant infringement information.
If the complainant responds, the seller can respond according to the content of the complainant's response, such as stopping selling the product, or if the inventory is large, it can continue to negotiate with the complainant to see if it can obtain the authorization to continue selling by giving the complainant a certain commission.
If the complainant does not respond, the seller can also contact the Amazon official according to the information provided by the supplier that may be beneficial to him, and provide the evidence that he can provide, so as to obtain the official recognition and support of Amazon. In this case, it is possible to obtain the resale right.
Of course, if we don't receive a response from the complainant and can't provide evidence to convince Amazon officials, then the seller can only delete the list and remove the FBA inventory products.
After all, the impact of losing a list of inventory is much smaller than canceling the sales rights of the account.
If more information can be provided, more detailed legal advice can be given.