In order to standardize the professional ethics of employees of banking financial institutions (hereinafter referred to as employees), improve the professional ethics and professional quality of employees and safeguard the reputation of the banking industry, these guidelines are formulated.
The term "employees" as mentioned in these Guidelines refers to on-the-job employees who have signed labor contracts with banking financial institutions in accordance with the provisions of the Labor Contract Law, directors, supervisors and senior managers of banking financial institutions appointed (recommended for appointment and employment) by administrative organs and relevant departments, and other personnel employed by banking financial institutions or directly engaged in financial business through signing agreements with labor intermediaries.
These Guidelines are applicable to employees in People's Republic of China (PRC) (including employees of foreign-funded banking financial institutions) and employees of banking financial institutions stationed in overseas branches and subsidiaries.
Banking financial institutions should include employees' compliance with these guidelines in the scope of compliance management and human resource management, conduct regular assessments, and establish a sustainable assessment and supervision mechanism.
Employees should know the law and abide by it, and safeguard national interests and financial security. Perform legal obligations and keep state secrets and business secrets. Respect creativity and patents. Seek truth from facts, objectively and truly reflect the activity information of banking financial institutions, and refuse to resort to deceit.
Practitioners should standardize their operations and conscientiously implement the instructions of their superiors. If it is found that violations of discipline and discipline may occur in the implementation process, or may cause risks, it should be reported to the superior immediately or leapfrog. Proficient in business skills and obtain the qualifications required for the position.
Employees should follow fair competition and the principle of "voluntary customers". Consciously resist unfair competition means such as low-price dumping, belittling peers and false propaganda.
Employees should put customers first, be honest and trustworthy, and provide quality services. Carry out the first question responsibility system, warm reception, civilized language and generous behavior. Respect privacy, and do not give preferential treatment or discrimination to customers because of their gender, skin color, nationality and identity differences.
Practitioners should be enthusiastic about public welfare, devote their love, distinguish between public and private, and be diligent and thrifty.
Extended data:
The employee code of conduct formulated by the banking industry is divided into two categories. The first category is the "Guidelines on Professional Conduct of Employees in Banking Financial Institutions" which regulates the behavior of bank employees.
Article *** 16 of the Code of Conduct defines the basic criteria for bank employees to perform their duties, focusing on loving their posts and being dedicated, observing rules and disciplines, standardizing operations, providing quality services and being polite.
Prohibitive clauses are clearly stipulated for bank employees to prevent conflicts of interest, insider trading and resist fraud.
Restrictive requirements are clearly defined for directors, supervisors and senior managers of banking financial institutions to perform their duties.
It also requires all banking financial institutions to formulate specific implementation rules and measures in light of the actual situation and conscientiously implement them.
The second category is the "rules and regulations" that regulate the performance of the CBRC staff, mainly including: the CBRC staff code, "three chapters of the contract", "avoidance of performance of duties", on-site inspection of certain disciplines, accountability for performance of duties, performance commitments, disciplinary penalties and other supporting system provisions.
Baidu Encyclopedia-Guidelines on Professional Conduct of Employees in Banking Financial Institutions