Confirm the fact of infringement: first of all, you need to confirm whether you really infringe the copyright of others. You can check the evidence provided by the complainant, such as pictures and words. And your own product information to confirm whether there is infringement.
Obtain contact information: After confirming the infringement facts, you need to obtain the contact information of the complainant, including name, e-mail, etc. This information can be found on Amazon platform, or through search websites or social media.
Write an apology to improve the email: when writing an email, you need to apologize to the complainant first, admit your mistake and express your sincerity. Secondly, you can put forward improvement measures, such as changing pictures, deleting infringing content and avoiding infringing others' copyright again.
Send mail: When sending mail, pay attention to the following points:
Use your real name and email address to show sincerity and professionalism.
Clearly indicate "letter of apology for copyright infringement" in the subject of the email, so that the complainant can quickly understand the content of the email.
Use formal and polite language in the body of the email to express your apologies and improvement measures.
You can attach relevant evidence materials, such as product pictures and sales records, to prove your sincerity and the effectiveness of improvement measures.
In short, if you are complained of Amazon copyright infringement, you need to take action as soon as possible, negotiate with the complainant and take improvement measures. At the same time, we need to pay attention to abide by relevant laws and regulations and Amazon platform regulations to avoid infringing the copyright of others again.