To get manual service on Taobao, you can dial 0571-88158198.
Taobao contact information:?
1. Taobao market consumer hotline: 0571-88158198, providing various business consultations to Taobao buyers 24/7.
2. Taobao market merchant hotline: 0571-88157858, providing various business consultations to non-Tmall sellers 24/7. ?
3. Alimama hotline: 0571-88157999, Monday to Friday, 9:00-18:00, providing business consultation related to Taobao Express, Diamond Exhibition, Taobao Alliance, and online sales promotion. ?
4. TaoDianDian hotline: 400-8267-710, providing TaoDianDian business consultation from Monday to Sunday 9:00-21:00.
Extended information
Instructions for various reports and appeals on Taobao:
1. Report illegal products (selling prohibited goods, selling fake goods)?
To report, you can go to the specific product details page and report this product to initiate a report. Only those who have been reported can self-check the product. If it is indeed in violation, please remove it from the shelves in time without appeal. It will be verified by Taobao. ?
This report is anonymous, and the reported party will not be able to view the reporting party’s information. ?
2. Report intellectual property infringement?
If the reporting party finds that the shopkeeper on Taobao has published something that infringes on your (or your client’s) intellectual property rights (including trademark rights, Patent rights, copyrights, etc.), please log in to the Alibaba Group Intellectual Property Protection Platform to submit relevant evidence and documents, and Taobao customer service will handle it later. ?
This report is anonymous, and the reported party will not be able to view the reporting party’s information.
Taobao official website-Customer Service
Taobao Help Center-Taobao various report initiation paths and appeal methods