1, you can apply again before confirming the receipt, but you'd better communicate with the seller, which will be faster;
2. Confirm the receipt of goods, and apply for refund and return after sale only once. Once cancelled or cancelled, you cannot apply again. If the goods or services provided by the business operators do not meet the quality requirements, consumers may return them in accordance with the provisions of the state and the agreement of the parties, or require the business operators to fulfill the obligations of replacement and repair. After the refund is cancelled, you can still repeat the application operation and start the application again. No matter whether the merchant disagrees or accidentally cancels the application, as long as he disagrees, he can repeat the application; If you confirm the receipt and want to cancel the application in the final process, there is only one application opportunity.
Return process:
1, you can contact the merchant first and communicate with the merchant before applying for a return or refund. If the merchant agrees, contact the customer service of Pinduoduo Platform immediately and fill in the form of applying for a refund from the platform.
2. If the merchant doesn't agree to the refund, or the goods can't be returned halfway, it is necessary to wait until the goods are received and refuse to send the courier back.
Consumers should follow the principles of fairness, honesty and credit when exercising the right to return goods for seven days without reason, and abide by business ethics. Online commodity sellers should fulfill the obligation of returning goods for seven days without reason.
Legal basis: Article 24 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. If the goods or services provided by the business operators do not meet the quality requirements, consumers may return them in accordance with the provisions of the state and the agreement of the parties, or require the business operators to fulfill the obligations of replacement and repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair.
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