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from the initial camera survey to the later application of the claims system, and now to the mobile survey, it took the insurance company 1 years to only realize the electronization of accident photos and claims data. But this year, great changes have taken place.
Four companies, Ant Financial, China Ping An, China PICC and China Baoxin, rely on science and technology to cut into the field of loss assessment from different angles.
Among them, Ant Financial and China Ping An focus on the efficiency of loss assessment, and the newly launched intelligent loss assessment tool aims at greatly improving the efficiency of simple case claims. When the loss-fixing efficiency of simple cases reaches the second level, there is really no need to wait for the repair of simple cases in the future.
People's Insurance Company of China has developed and purchased a variety of accident vehicle detection tools, and we want to find out the loss of vehicles without disassembly and inspection, focusing on the quality of claims. China Baoxin relies on the most complete database in the industry, focusing on anti-fraud, which is expected to reduce the probability of fraudulent insurance.
Now, the intelligent loss-fixing competition has begun. Who will have the last laugh?
the contest between loss-fixing treasure and AI intelligent flash compensation
Ant Financial is the first giant to announce the empowerment of artificial intelligence to determine losses this year. In June, the company launched the fixed loss treasure, which gave it another identity-the technology provider of the insurance industry.
According to the news on the interface, Dingbaobao uses artificial intelligence to simulate the manual operation process in the auto insurance loss determination link, helping insurance companies to realize automatic loss determination in simple cases. Behind it is the application of picture recognition technology in the insurance field. AI is used as the eyes and brain of the loss adjuster, and the accident photos are identified through algorithms to determine the damaged parts and the degree of loss. Then, by docking with the maintenance price library of the cooperative insurance company, the damaged parts, maintenance plan and maintenance price can be given in a few seconds.
This is the first time that image loss assessment technology has been commercialized in the field of auto insurance. However, this loss assessment tool, which claims to "claim 1, lives", has been questioned by many people in the field of claims after its launch.
the first question is the massive historical picture data. In order to achieve the effect of image recognition and loss determination, it is necessary to learn a large number of historical auto insurance accident photos by machine. "7% of the premium income of the auto insurance industry is in the hands of the three major property insurance giants, China PICC, China Ping An and China Pacific Insurance, which means that about 7% of the insurance claims data are in the hands of these big companies." Weasion Wei, the founder of A6 Studio, a senior claimant, said that these are the core data of insurance companies, and all three companies have the ability to do data analysis, so it is unlikely that * * * will enjoy the ant financial service. In fact, China PICC, China Ping An and China Pacific Insurance are all promoting artificial intelligence.
The insiders of Ant Financial Insurance Group told the interface news that a large number of historical photos of auto insurance are really needed to train the machine. The large and medium-sized insurance companies such as Dadi Property Insurance and Taiping Property Insurance cooperated in the machine learning, and there are enough historical data for the machine learning. The person further added, "Different insurance companies have different models and photo shooting specifications. Some companies have more flat shots, some have more prone shots, some emphasize detail shooting, and some like to make annotations. We use the photos of various insurance companies to' feed' the machine to learn, so that the fixed loss treasure can cover all models and adapt to photos in different weather and different shooting methods."
another question that has been questioned more is the localization of parts prices. The most important part of determining the damage is to determine the maintenance price, which involves the price of accessories, accessories and working hours in various regions of the country. As an Internet finance company, Ant Financial obviously does not have this data. In this regard, the insiders of the above-mentioned Ant Financial Insurance Group said, "In essence, the fixed loss treasure does not involve this part. The fixed loss treasure only does the picture identification and loss determination in the previous paragraph, and the system will automatically submit the results to the insurance company. The pricing power is still in the hands of insurance companies, and each insurance company determines the price according to its own price library and outputs the maintenance plan. "
in addition to technical doubts, the industry is most worried about moral hazard. Some senior claimants interviewed by the interface news generally said that they did not see the anti-fraud function of Dingbaobao, and worried that the fraudsters would take advantage of this loophole and bring risks to the risk control of insurance companies.
according to the interface journalist, after discussing with the cooperative insurance company, Dingbaobao has some anti-fraud designs on the logical relationship between accessories and the authenticity of accidents, which are used to judge the authenticity of accidents and warn some cases that do not conform to the logic of accessories loss. However, the above-mentioned ant financial insurance business group also admitted that only some simple anti-fraud can be done at present. "It will continue to deepen in this direction in the future, which is a process of continuous optimization," he said.
The days when Ant Financial monopolized the field of intelligent loss assessment in the voice of doubt did not last long. Last month, China Ping An announced the launch of its own intelligent loss assessment product-AI intelligent flash compensation, which is the first intelligent loss assessment tool launched by an insurance institution.
similar to the loss-fixing treasure, AI intelligent flash compensation also uses the image recognition technology, machine learning massive historical real claim picture data training, and realizes image recognition and loss-fixing. Interface news learned that "it has a large number of historical car damage picture data" is the main advantage of this part. China Ping An owns 19.83% of the property insurance market, which means it has about 2% of the industry's car damage data. China Ping 'an publicly stated that AI intelligent flash compensation is the only artificial intelligence loss assessment and risk control product that has been put into use in real production environment.
however, after careful comparison, the interface news found that the biggest difference between fixed loss treasure and AI smart flash compensation lies in the automatic pricing link. The pricing work of the fixed loss treasure is passed back to the insurance company, while the AI smart flash compensation is based on Ping An Property Insurance, and the price system of working hours and accessories covering the whole country and accurate to counties and cities is built, and the pricing is made by itself. For this reason, AI smart flash compensation is the first intelligent tool that integrates fixed loss pricing.
In addition, AI smart flash compensation has not been questioned by "moral hazard". The reason is that when AI smart flash compensation was released, it was disclosed that it built a total risk factor library from underwriting to claim settlement, covering the main "case" and "gang" risks in the whole process of claim settlement, and realized intelligent interception and intelligent screening of risks afterwards.
The person in charge of Cailletet Ming Science and Technology R&D Center, a third-party risk control company that cooperated with Ping An in this technology, told Interface News that they invited experienced mechanics to write down the experience of vehicle maintenance, and the experience of accidents every day turned into new rules. "People's experience is written and compiled into computer logic rules. These logic rules become interception rules when placed in the system. At present, there are more than 4, rules."
"These rules are like a spider weaving a web. Normal cases are leaked from the grid. When a problem case triggers a certain rule, it will be intercepted, and the claims adjuster needs to take it out and look at it carefully." The above-mentioned person in charge said that this set of rules is the most effective for the professional insurance fraud interception of auto repair shops, because they cheat insurance according to the logic of vehicle maintenance and body structure.
these intelligent damage assessment tools cost both sides a lot of manpower and material resources. China Ping An disclosed that in the past five years, it has invested nearly $1 billion in financial technology innovation every year, and industry insiders estimate that the investment of Ant Financial should also be at the level of $1 million.
interestingly, Ant Financial and China Ping An both give their own fixed loss products to their insurance partners for free. Ant Financial's statement is that it has not considered charging for this project at present, and China Ping An will give the cooperative organization a three-month free period. It is expected that the industry may move towards the charging mode in the future, and technology export will become a new profit point for Ping An in China.
but there is no such thing as a free lunch. the purpose of these two free fixed loss products is to run data. "As far as I know, Ant Financial and China Ping An's fixed loss product solutions are the same logic." Weasion Wei told Interface News that the two companies gave the tools to other insurance companies for free, in order to run more insurance data, so that the results of fixed loss of the tools became more and more accurate.
According to the news interview on the interface, between Ant Financial and China Ping An, the insurance company is more willing to cooperate with Ant Financial. At present, dozens of insurance companies have expressed their intention to cooperate, and Ant Financial is arranging for docking one after another. China Ping An previously announced that more than 1 insurance companies have signed a letter of intent for cooperation in AI smart flash compensation.
A person in charge of the auto insurance business of a small insurance company explained to the interface news, "China Ping An is a competitor of the insurance company after all, so it is somewhat worrying to hand over the company's core claims data to the competitor. Ant Financial is positioned as a technology company. Insurance is only a part of its entire ecology, and it is more a gesture of serving insurance companies, which will make insurance companies more at ease. "
Another advantage of Ant Financial is that it has a lot of "human data", which is what insurance companies lack. For example, Ant Financial launched the "Auto Insurance Score" in May, which can make accurate portraits and risk analysis of car owners. It is understood that there are 18 cooperative insurance companies with auto insurance in the first 1 days, with an average daily call frequency of 1 million. Auto insurance points are mainly used in auto insurance pricing. AXA Tianping, the first company to introduce auto insurance points, disclosed that after the introduction of auto insurance points, 65% of users' risk identification results have changed.
since the fixed loss products of the two companies went online, there have been constant discussions about PK of the two companies. Yin Ming, president of Ant Financial Insurance Group, told Interface News: "Ant is a platform and will not compete with insurance companies. On the contrary, we welcome insurance companies to join the field of insurance technology. "
in Yin Ming's view, the ultimate winner of insurance technology is not an institution, but the whole industry and insurance consumers.
It's not a competition
Unlike Ant Financial and China Ping An, which cut into the field of fixed loss from intelligent software, PICC China is deeply involved in fixed loss hardware.
this leading property insurance company launched six scientific and technological claims tools in September, including two customized products of PICC P&C, one jointly developed by PICC P&C and manufacturers, one invented by PICC P&C claims experts with national invention and innovation patents, and two products purchased by PICC P&C..
Among them, the most important tool is the disassembly-free measuring tool for the engine connecting rod. This tool rewrites that the wading vehicle must disassemble the engine to judge the loss history. It is independently developed by the auto insurance claims department of PICC and has the national patent for utility model invention. If the owner of a flooded car uses this disassembly-free measuring tool, the engine can be prevented from being disassembled during vehicle maintenance, and whether the engine connecting rod is damaged can be accurately detected within half an hour to five hours, which not only reduces the waiting time for maintenance, but also maintains the original state of the engine.
Xiao Shenfei, the developer of this tool, told the interface news that it is a complicated case that the wading accident car involves the loss of the engine, and the traditional detection method must disassemble the engine, which wastes a lot of manpower and material resources and consumes a lot of time to determine the loss. "More importantly, in the past, the right to speak was in the hands of the repairer, and neither the insurance company nor the car owner could stop it from dismantling it for their own benefit. With this tool, the car owner and the insurance company have the initiative."
In addition, PICC P&C has customized two exclusive devices-electronic control system diagnostic instrument and cloud diagnostic device. The electronic control system diagnostic instrument is used for daily loss determination of electronic control system, and the fault range can be quickly determined, the fault type can be judged and the fault reason can be analyzed through the on-board diagnostic port. Cloud diagnostic equipment is mainly aimed at high-end vehicles, compatible with many imported and joint-venture high-end brand models, and can realize remote control and detection. For example, if the car engine is out of cylinder or the lights are not bright, you can plug these two devices into the on-board diagnostic port and scan it, and the results can be obtained in a few minutes. Especially for high-end vehicles, there is no need to wait in line at the garage for testing.
"These tools independently developed and purchased by PICC P&C have broken through the technical barriers of the auto repair industry chain, and also innovatively mastered the technology of' no disassembly and inspection', which can quickly handle large and complex cases, especially high-end car cases in the future, which may form the core advantage of PICC P&C in fixed loss claims." An industry insider analyzed.
A person from PICC P&C Claims Division told the interface news that although the loss determination is complicated, there are still laws to be found, and this series of tools is to standardize the loss determination behavior. In the past, manual loss determination mainly relied on the experience of each loss adjuster, which was difficult to integrate. "Now through the way of image loss determination and intelligent loss determination, it has become information that can be collected and sorted out, and can be analyzed and managed in the background, which is the greatest role."
"Through data analysis, we know the parts that are prone to accidents of each type of vehicles, and we also find the parts that need cost control. This is not aimed at customers, but to affect the dangerous parts and even coordinate with the maintenance industry. The insurance company's background is more accurate in controlling the cost of a certain type of accident and a certain type of vehicle, which is the most costly management. " He added.
Compared with Ant Financial, China Ping An and China PICC, China Insurance Information Technology Management Co., Ltd. (hereinafter referred to as China Baoxin) is more like an industry platform.
China Baoxin, which was approved by the State Council and established in early 214, is called "UnionPay" of the insurance industry. It was funded by China Insurance Protection Fund, and was born to strengthen the infrastructure construction of the insurance industry and comprehensively improve the information level of insurance management.
auto insurance data is the first data integrated by China Baoxin, which is why China Baoxin holds the most comprehensive claims data in the industry. With the advantage of data, China Baoxin launched "Fixed Loss Cloud".
The fixed loss cloud includes accident car fixed loss system, anti-fraud system, statistical analysis system and other application systems. After the insurance company cooperates with China Baoxin to use the fixed loss cloud, it can find data such as vehicle finalization, parts selection and nuclear loss pricing. Different from the strong functionality of other commercial giants' fixed loss products, the positioning of fixed loss cloud is an auxiliary operation platform and ecological platform for auto insurance claims.
According to the news interview on the interface, the industry generally regards the fixed loss cloud as a supplementary tool for the fixed loss link, and attaches great importance to its application in anti-fraud. In the past, the standards and data formats of insurance data used in different places were not uniform. After the establishment of China Baoxin, it broke the data barriers of regions and insurance companies, standardized the collection of 54 anti-fraud data elements, and unified the data standards.
based on the application of the data of the auto insurance platform, China Baoxin developed the auto insurance anti-fraud information system and built its own risk database, which realized the functions of insurance fraud clue identification, fraud risk early warning, and fraudulent information sharing, and provided information and data support for the company to crack down on insurance fraud, especially for cross-company fraud cases that are difficult for a single insurance company to identify.
Like Ant Financial and China Ping An, China Baoxin, as an industry platform, is also open to companies in the whole industry. Previously, the fixed loss cloud has started the data testing of the first batch of 1 insurance companies. The person in charge of the auto insurance business of the above-mentioned small insurance companies believes that as an industry platform with the strongest data, China Baoxin will attract more insurance companies.
The entry of the four giants has benefited the whole insurance industry. The experiment of picture recognition in the field of auto insurance has begun, and its application in other insurance types in the future is also worth looking forward to. For insurance consumers, no matter which service they enjoy, it can bring about an improvement in the claims experience.
According to Zhong Cheng, president of Anxin Insurance, several companies have their own advantages. China Ping An's AI intelligent flash compensation connects image recognition with background database well, which solves the uncertainty and standardization problems in loss determination, which reduces the online and offline claims work and improves the efficiency. At the same time, the intelligent interception function of AI intelligent flash compensation