OnStar is a wholly-owned subsidiary of general motors, which was established in 1995.
in 1996, Rick Wagoner, president of general motors north America operations, officially introduced OnStar for the first time at the Chicago auto show, and within 11 months-after the autumn of 1996, the first batch of products and services were introduced to the market, and these services were first applied to the 1997 Cadillac DeVille, Seville and Eldorado models.
after 11 years of technical development, the functions of OnStar system have been expanded from the initial technologies of digital collision signal, hands-free call in vehicle, on-demand diagnosis and screening, situational information cognition, uninterrupted digital virtual reality technology, emergency assistance and turn-by-turn road navigation, to many new technologies such as emergency response data utilization, monthly diagnosis by email, route selection in times of crisis, and various embedded languages. The research, development and use of many new technologies have enabled it to continuously obtain new patents. Up to now, OnStar has obtained more than 5 patents (applying for one patent every day on average), of which 1 have won prizes.
OnStar system also cooperates closely with social institutions, organizations and government departments, and becomes a right-hand man for government departments. Such as cooperating with the police to detect stolen vehicle cases, and cooperating with emergency centers to deal with emergency incidents.
among the services provided by OnStar, one is the "stolen car location" service. That is, in the event of vehicle theft, OnStar service consultant will assist the police to quickly determine the specific location of the stolen vehicle. This technology can help police officers identify criminals who steal cars, and greatly improve the safety protection coefficient of police officers, road traffic and citizens during the pursuit, so it has been highly praised by the US public security department and the police.
when two hurricanes hit north America in September 25, OnStar also effectively provided a lot of help to customers in this disastrous weather, reducing many unnecessary losses.
in addition, OnStar's automobile fault diagnosis service also plays a very important role in the improvement, popularization and popularization of remote telemetry technology.
according to statistics, the monthly service volume provided by OnStar (based on the rolling average of three months) is 2, collision automatic help services, 1, emergency rescue assistance, 6, caring assistance calls to passers-by, 5 vehicle theft alarm services, 53, emergency door opening services, 27, roadside rescue assistance, 963, navigation routes and 48, remote vehicle condition diagnosis.