Existing problems and improvement measures in the application of Xiaomi smart home
Abstract: With the continuous improvement of national living standards and technological levels, traditional home furnishings are gradually no longer satisfied with the national requirements for life. The pursuit of quality, smart home is born in response to demand. Taking Xiaomi Smart Home as an example, this article mainly introduces the current market situation of Xiaomi's development in the field of smart home, the industry standard issues of smart home, and some urgent issues and suggestions in the installation and operation of Xiaomi smart products, information security, after-sales service, etc.
Keywords: Xiaomi smart home? Ecological chain? Information security? After-sales service
Table of contents
1 Introduction.... 5
2 System introduction of Xiaomi smart home products.... 5
2.1 The composition of Xiaomi smart home... 5
2.2 Xiaomi product introduction and specific product classification... 5
2.3 The market situation of Xiaomi smart home... 6
3 Problems with Xiaomi smart home... 7
3.1 Industry standards are not standardized , Xiaomi's ecological chain is relatively "closed" 7
3.2 Xiaomi's smart home products are technologically advanced, but the operation is too complicated... 8
3.3 Too dependent on mobile terminal APP, product independence is poor. .. 9
3.4 After-sales service is not in place and maintenance costs are high... 9
3.5 Some Xiaomi smart home products have information security issues... 9
4 Suggestions on problems in the development of Xiaomi smart home.... 10
4.1 Strengthen cooperation among enterprises and negotiate and formulate industry standards for smart home as soon as possible... 10
4.2 Simplify operations, Improve product humanization design... 10
4.3 Reduce dependence on smart terminals and enhance product independence... 10
4.4 Improve the after-sales service system and improve user satisfaction. .. 11
4.5 Pay attention to product information security and strengthen confidentiality technology... 11
Summary.... 11
1 Introduction
With the rapid development of our country's economy and science and technology, people's living standards are improving day by day, and the living environment has also undergone unprecedented changes relying on the power of science and technology. "Smart" has become a new lifestyle and trend, and smart homes are becoming more and more popular. have attracted more and more attention from people. At the same time, the continuous development of mobile communication technology, Internet of Things technology, infrared sensing technology, and radio frequency identification technology (RFID) automatic control technology has provided strong technical support for the smart home industry. As early as 2014, major Internet giants and traditional home furnishing giants have been involved in the smart home industry, such as Haier's U-home, Midea's M-smart, JD.com's Weilian, Duya's DOOYA, Kodi's KOTI and Xiaomi's Mijia Smart Ecosystem and Xiaomi Smart Home, under the leadership of Liu De, have achieved considerable results in just a few years. Xiaomi smart home system is committed to creating a comfortable and convenient living environment for people to meet people's pursuit of comfort, safety, convenience, environmental protection, and high-quality life under the continued economic development. However, while Xiaomi smart home brings convenience to people, it also has some problems.
2 System introduction of Xiaomi smart home products
2.1 The composition of Xiaomi smart home
Smart home is also called smart house, which is defined as taking residence as the platform. It combines construction, network communications, information appliances, and equipment automation, and integrates systems, structures, services, and management into an efficient, comfortable, safe, convenient, and environmentally friendly living environment. Providing people with a safe, comfortable, convenient and fast living environment is the basic function and purpose of modern smart homes.
At present, Xiaomi Smart Home has established the Xiaomi Smart Home system based on the three core products of Xiaomi mobile phones, Xiaomi TVs, and Xiaomi routers, providing intelligent services for people's lives from all aspects and angles. Xiaomi Smart Home is composed of thirteen major functions, including smart lighting, video surveillance, sensors, children, health, lifestyle home, electric curtains, vehicle travel, smart remote control, automatic doors and windows, dining and kitchen, bathroom, and sports wear.
2.2 Xiaomi product introduction and specific product classification
Table 1? Xiaomi smart home product introduction
Category specific products
Smart lighting Xiaomi smart lighting ceiling lamp, bedside lamp, table lamp, simple lamp, light bulb
Home security Xiaomi camera 1080P, smart camera (gateway version), smart door lock
Sensor human body sensor, Door and window sensors, temperature and humidity sensors, natural gas alarms, smoke alarms
Children's products Mi Rabbit smart story machine, Xiaoxun children's watch, Xiaoxun smart roller skates
Health products massage chair , body fat scale, blood pressure monitor, thermometer
Household sweeping robot, air purifier, air detector, fresh air, fan, humidifier, speaker, air conditioner, vacuum cleaner, water heater, clothes drying rack, alarm clock, curtain , flower pots, plant detectors
Car travel Mijia driving recorder, Mijia smart rearview mirror, smart suitcase
Bathroom products smart washing machine, smart toilet seat, smart water heater
Kitchen products refrigerators, induction cookers, rice cookers, electric kettles, water purifiers, coffee machines, range hoods, dishwashers
Sports wearable walking machines, balance bikes, sports Watch
Almost all Xiaomi smart home products can be intelligently networked through mobile terminals, Xiaomi routers, and wireless wifi for real-time control. Currently, all Xiaomi smart home products on sale range from mainstream smart home products such as smart locks, smart toilet seats, and smart cameras, to small appliances such as air conditioners, purifiers, and sweepers, to bedding, treadmills, and even flowers. The breadth of home ecology is impressive. Overall, Xiaomi smart home products mainly consist of three parts.
(1) Xiaomi brand, such as Xiaomi TV and Xiaomi router, are the core parts of Xiaomi. However, in addition to some products independently developed by Xiaomi, many ecological chain companies signed by Xiaomi also use the Xiaomi brand. For resale, products such as Xiaomi power supplies, Xiaomi air purifiers, and Xiaomi water purifiers are developed by ecological chain companies invested by Xiaomi, including Zhimi, Zimi, and Yunmi, but they still use the Xiaomi trademark.
(2) Mijia, Mijia APP is the most important part of Xiaomi smart home ecosystem. Through Mijia APP, many third-party products directly invested and owned by Xiaomi are integrated into Xiaomi smart home environment. middle. These companies include Yunmi, Lumi, Zhimi, Qingmi, Ruimi, Chunmi and other independent brands centered on Xiaomi.
(3) Third-party brands, that is, brands independently launched by ecological chain companies, such as Yunding Technology, Philips Lighting, Xiaomu Electronic Technology, Stone Technology, 70mai Driving Recorder, Yeelight LED Big smart home brands such as Breathing Light, Beonlu, Ke Smart Lock, Qingdao Yelianke, and Aibida have been integrated into the Xiaomi smart home ecological chain.
2.3 Market status of Xiaomi smart home
At present, Xiaomi has built the world’s largest consumer-grade lot platform, with a total of more than 100 million smart devices connected. Of course , the smart devices here do not include mobile phones and laptops. If we look at this data, it will far exceed all other peers in this field in the world.
Our peers here include the world’s top technology giants such as Apple, Samsung, Amazon and Google. It is understood that the current market shares of Apple, Amazon, Samsung and Google in the field of consumer IOT hardware are respectively They are: 0.9, 0.9, 0.7, 0.6, and Xiaomi has a global market share of 1.7.
From Xiaomi’s official website, we can also see that Xiaomi sells a wide variety of smart devices. Xiaomi’s official website does not feel like the official website of a mobile phone brand, but more like a similar website. An online shopping platform like JD.com and Taobao, according to Xiaomi, their product categories have reached more than 200 in 2018. Xiaomi Smart Home APP has connected more than a thousand smart devices, which shows the strength of the ecological chain. Judging from official data, by the end of 2017, Xiaomi’s smart home platform Mijia APP had more than 85 million connected devices, making it the world’s largest smart hardware IOT platform. In other aspects, the Mijia platform has 10 million daily active devices, and the platform activity index has increased by 100. The Mijia APP has completed more than 22 million automated scene controls for users in a single day. These automated scenes help users enjoy smart hardware without any operations. The convenience brought by it. The user with the largest number of devices on the Mijia APP actually owns 496 connected devices at the same time, and the number of users with more than 5 connected devices at the same time exceeds 3 million.
3 Problems with Xiaomi Smart Home
Although Xiaomi Smart Home has achieved remarkable results in the smart home industry, whether in terms of number of users, product sales, or market In terms of scale, they are all leaders in the industry. However, Xiaomi Smart Home still has obvious problems in terms of product openness, operability, information security, and after-sales service.
3.1 Industry standards are not standardized, and Xiaomi’s ecological chain is relatively “closed”
Although the smart home industry is developing rapidly and expanding in scale, the country has not yet issued relevant industry standards. Smart home system products are independent of each other, and smart products produced by different manufacturers often cannot be interconnected. Users who want to choose smart home products from different brands for combined use are greatly restricted. Mijia APP, the control center of Xiaomi smart home system, currently most smart home products are only compatible with smart products from Xiaomi ecological chain companies and are rarely compatible with other major smart home products. This leads to the problem that if a user wants to use Xiaomi water heater , Haier refrigerator, Midea induction cooker. Users not only need to install Mijia APP control, Haier's Haier Youjia, but also need to install three different smart control centers from Midea and Mercure to use them at the same time.
The incompatibility problem of the control center platform greatly limits users’ choice of smart home products, resulting in a very poor experience. The lack of unified industry standards for smart homes makes the originally integrated smart system complex and redundant. The lack of unified industry standards not only restricts the development of Xiaomi smart homes, but is also the most important problem facing the development of my country's smart home industry.
3.2 Xiaomi smart home products are technologically advanced, but the operation is too complicated
The basic function and purpose of modern smart homes is to provide people with a safe, comfortable, convenient and fast living environment . However, due to the complexity of the market and demand or the imperfect combination of market research and technical design, although many smart home products are technically advanced, many functions are not used in actual use, and even some products It has powerful functions, but users only use a small part of them and do not use the full energy efficiency of the product. At present, most users of Xiaomi smart home are young people who are more fashion-oriented. They have a certain understanding of the Internet and smart products. However, for most consumers, especially the elderly and children, it is difficult for them to use these smart home products. The process is particularly complicated, the installation is cumbersome, the practicality is not even as good as traditional homes, and the price/performance ratio is not high.
Take the latest smart lighting control technology released by Xiaomi Smart Home that lights on when people come and turns off when people leave as an example. If you want to experience the service of smart lighting. First, you need to prepare a smart light bulb that is connected to Mijia, a Xiaomi human body sensor, and a Mijia multi-function gateway, and bind them all to the Mijia APP. After binding, there are more than a dozen complicated and cumbersome lighting control settings.
As shown in the figure below
Figure 1-1? Figure 1-2? Figure 1-3 Figure 1-4? Figure 1-5 Figure 1-6?
Such complicated control settings require even ordinary consumers to spend their brains to learn, not to mention that most of the consumers are the elderly and children. The complicated installation steps are a big problem. How to perfectly combine practicality and convenience and how to allow consumers to automatically complete operations without complicated operations is a major issue that Xiaomi smart home products need to consider at present.
3.3 Too much reliance on mobile terminal APPs and poor product independence
Relying on Xiaomi’s three core products, mobile phones, TVs, and routers, Xiaomi has rapidly expanded its smart home products since it entered the smart home industry in 2014. An ecological chain company in the home furnishing industry proposed a "bamboo forest ecology" strategy that makes Xiaomi's resources like the strong root system of a bamboo forest. Through investment, it signed contracts with other smart home companies, expanded crazily in the smart home field, and successfully established Xiaomi's smart home ecological chain. , created a unique Xiaomi model. However, in the process of Xiaomi quickly reaching the stratosphere in the smart home market, in order to avoid the dilemma of continuous R&D investment and no profit. Over-reliance on the various advantages of Xiaomi mobile phones, some Xiaomi smart home products even only realize home networking through mobile terminals, and do not meet the original intention of smart homes to be convenient and fast.
At present, all Xiaomi smart homes can be controlled through mobile terminal APPs, and some can only be controlled through mobile terminal APPs. Without smart terminal APPs, smart home appliances have become mentally retarded home appliances. This has greatly weakened users’ yearning for smart home life. Over-reliance on mobile terminal APPs has made mobile phones the core part of smart homes. Once there is a problem with the mobile phone or it is stolen, the security and usage of the smart home system will be greatly threatened.
3.4 After-sales service is not in place and maintenance costs are high
In recent years, Xiaomi Smart Home has mainly focused on the rapid expansion of the market scale. In the process of rapid expansion, due to time and funds The investment is limited, resulting in the lack of and inadequate after-sales service. Secondly, since the smart home system itself is a relatively complex system with diverse functions and is generally composed of multiple parts, it is not only complicated to install and debug, but once the product fails, the maintenance costs and workload are also considerable. Home furnishings do not require simple maintenance personnel like traditional homes, but require professional technicians. As a result, after-sales service is not in place or even missing. In addition, the cost of later maintenance is too high. Xiaomi ecological chain manufacturers often have more than they can do. insufficient.
3.5 Some Xiaomi smart home products have information security issues
Smart home security issues cannot avoid network security issues. Network security issues have always existed since the birth of the Internet. As the Internet With the development of information security, people are paying more and more attention to it. While Xiaomi smart home is becoming intelligent, there are inevitably many information security issues. At present, Xiaomi smart home security cloud system mainly logs in through Xiaomi account, and the user’s Xiaomi Once the account password is leaked or stolen. Smart home security is completely controlled by others. Protecting information security is an issue that Xiaomi smart home products must take seriously.
4 Suggestions on Problems in the Development of Xiaomi Smart Home
In response to the above problems of Xiaomi Smart Home, this article puts forward some practical solutions and suggestions. How can Xiaomi Smart Home solve them? Problems include complex product operation, low information security, poor independence, and inadequate after-sales service.
4.1 Strengthen enterprise cooperation and negotiate to formulate smart home industry standards as soon as possible
The current lack of industry standards in my country’s smart home industry is not only an obstacle to the systematic development of Xiaomi smart homes, but also a constraint in our country A stumbling block for the overall smart home industry.
As early as March 6, 2015, during the two sessions, Lei Jun, deputy to the National People's Congress and chairman of Xiaomi, put forward suggestions on accelerating the formulation of national standards for smart homes, but they were not taken seriously by relevant departments. With the rapid development of the smart home market, It is urgent to formulate unified industry standards.
In the current smart home field, there is no one, whether it is mobile phone manufacturers represented by Huawei, Xiaomi, Samsung, Apple, etc., or traditional electrical appliance manufacturers represented by Hisense, Gree, Haier, Midea, etc. E-commerce platforms represented by JD.com, Alibaba, etc. do not have the ability to lead the industry standards. Only through cooperation can we win. Strengthening enterprise cooperation and formulating smart home industry standards as soon as possible is an urgent task. Dialogue and negotiation with other smart home giants should be strengthened to pursue mutual benefit and win-win results, get out of the ecological protection circle of Xiaomi smart home, and formulate unified standards for the smart home industry as soon as possible.
4.2 Simplify operations and improve product humanization design
Relying on the strong financial and technical background of the Xiaomi brand, Xiaomi Smart Home has a great advantage in technology research and development and investment in the smart home market. However, during the process of connecting with users, technical staff did not conduct in-depth research on consumer usage habits, and did not consider consumers' acceptance of new products and new technologies.
To solve this problem, first of all, in the future research and development of new products, we should pay more attention to more humane operation designs that are in line with consumer habits, simplify the use and operation process, and strengthen intelligent sensor automation operations. Secondly, Xiaomi smart home offline experience stores can be added. Offline experience stores not only promote Xiaomi smart home products, but also make it easier for consumers to learn to use and experience the powerful functions of smart home. Thirdly, the user experience feedback system can be used to collect user feedback information and make timely improvements to simplify system operations, develop one-click operations suitable for the elderly and children, and improve the user-friendly operation of the product.
4.3 Reduce dependence on smart terminals and enhance product independence
Xiaomi Smart Home takes advantage of the market advantages of Xiaomi mobile phones and relies heavily on Xiaomi mobile smart terminals in later product development. Phenomenon, most products require mobile terminal APPs for control. With the development of artificial intelligence in recent years, the deep integration of artificial intelligence technology and smart home systems has greatly reduced the dependence of smart home product equipment on mobile terminals such as mobile phones. . The emergence of Xiaomi smart speakers is the product of the combination of artificial intelligence and smart homes. Xiaomi smart speakers can not only interact with people in real time, but also control other smart appliances in the home through voice, making the home truly people-centered. In the future, Xiaomi's research and development of smart home products should focus more on people-centeredness, reduce reliance on smart terminals, and enhance product independence.
4.4 Improve the after-sales service system and improve user satisfaction
After Xiaomi Smart Home gradually stabilizes in the smart home industry, it should increase investment in the construction of the after-sales service system and smart products Quality is the key, and after-sales warranty service is a top priority. When developing smart home products, companies should fully consider consumers' usage habits, simplify operating procedures, optimize and integrate existing indoor power grids, TV networks, broadband networks and other networks to reduce the complexity of wiring.
It is recommended that Xiaomi Smart Home should standardize the pre-sales and after-sales one-stop service workflow when developing products, strengthen business training for relevant staff, and improve service quality; focus on improving the product quality, feedback raised by customers from the production and operation department, Quality defects and other issues, stable maintenance platform foundation, you can also use Xiaomi Home's offline advantages to add maintenance points and inspection points, establish extensive business contacts with customers, implement regular return visits and maintenance, handle user feedback in a timely manner, and improve Xiaomi Brand value of smart home products.
4.5 Pay attention to product information security and strengthen confidentiality technology
Smart home security issues include many factors. First of all, manufacturers need to develop targeted security products, conduct multi-factor authentication for important information passwords, and strengthen the security protection of smart home systems.
Secondly, smart product descriptions should also remind users to increase security awareness to prevent others from stealing life information and maliciously controlling smart home devices. I believe that with the rapid development of the smart home industry, these problems will be gradually solved. We will have a more efficient, comfortable, safe, convenient and environmentally friendly living environment.
Summary
Judging from the current smart home industry, Xiaomi Smart Home has quickly established itself in the smart home market in just a few years and has achieved such great achievements. It can be said to be very remarkable. Lei Jun said that Xiaomi Smart Home can be said to be Xiaomi's second venture. The popularization of smartphones will detonate smart homes. The development of the smart home industry centered on smartphones can drive my country's transformation from a "manufacturing power" to an "intelligent manufacturing country". Problems Xiaomi Smart Home is Facing Now With the development of the entire smart home industry in the future, Xiaomi smart home products will definitely be more user-friendly, easier to operate, information security will be guaranteed, and after-sales services will continue to improve.
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