Although the company that complained left a phone number, it usually didn't answer the phone because it didn't want to cancel the complaint at all. Of course, it is not excluded that some complainants understand your situation and agree to cancel after patient communication.
Step 2 complain
If the seller doesn't have any infringement, but is complained innocently, you can click on the complaint under the complaint commodity and submit your own evidence and written explanation to make a complaint. If the other party refuses to press the complaint, the chances of success are still great. Of course, if you do have infringement and sell fake goods, it is useless to complain, because you deserve it!