② Contact the complainant to withdraw the complaint.
③ Take a responsible attitude towards the problem and realize the harm caused by your actions to customers;
(4) make improvement plans to ensure that the same mistakes will not happen again;
If you have the opportunity to open the sales right again, you will continue to provide quality services to Amazon customers.
Attention should be paid to when making improvement plans:
(1) Don't make excuses to shirk responsibility, or expose other sellers' experiences of narrowly escaping responsibility. If you make a mistake, you must admit it, not deny it;
(2) Don't rashly submit a complaint email until you have fully conceived a reliable improvement plan;
③ The improvement plan should be simple and uncomplicated, and the specific action plan should be to the point.