Dear gold medal users, welcome to call our online maintenance and registration customer service center. We will greet your call with a smile and enthusiasm! !
Gold medal serves you 24 hours a year.
Gold medal service process: (telephone reservation)-(on-site inspection)-(making maintenance plan)-(determining maintenance price)-(starting maintenance)-(opening warranty after maintenance)-(establishing maintenance file)-(telephone call back)
1, our representative will provide you with professional answers!
2. We will arrange the service of the nearest outlet to arrive on time according to your appointed time!
3. While providing-service, we will explain the working principle and working principle of the product to you in detail!
4. After sale, I will explain the common sense of product use and guide you to use it!
5. Your service information will be fed back to the center synchronously, and we will arrange customer service staff to pay a regular return visit!
With the improvement of living standards in China, electrical appliances have become an indispensable home in people's daily life, and with the failure of users, it has brought great inconvenience to users' daily life!
Gold medal after-sales maintenance service center was established in 2005. Since its establishment, we have closely focused on "professional" service, promoted the development of enterprises with the service spirit of "I care, you can rest assured", won the market with the service concept of "honesty and pragmatism" and repaid the society.
The enterprise has developed steadily for many years in the extremely competitive home appliance market, and achieved good economic and social benefits.
Gold maintenance telephone after-sales service commitment:
(1) Strictly follow the procedures and operating procedures to ensure the maintenance quality.
(2) Strictly control the fittings, and put an end to the use of fake and shoddy fittings and waste fittings.
FHNTRK
(3) Someone is on duty for 24 hours, and the response time is 10 minutes. The workshop and reception desk do not rest during holidays, so as to ensure that users can establish a maintenance system on call and set up a maintenance team in time to arrive at the site for maintenance at any time.
(4) Strictly implement the charging standards of the Municipal Price Bureau and our company, and do not exaggerate the fault to prevent arbitrary charges. Long Fu
(5) Remote fault diagnosis, technical fault resolution and postal accessories need to be handled quickly by foreign customers. Foreign customers send their own repairs, and we will urgently solve your problems and strive to complete them on the same day.
(6) All machines maintained by our center are guaranteed. If there are any problems during the warranty period due to accessories or replacement of accessories, our center will be responsible for maintenance.
Service goal: 0 defects, 100% customer satisfaction (the whole city), and listen to customers' voices carefully.
Gold medal after-sales telephone-office maintenance acceptance; Service process: telephone repair-on-site inspection-quotation according to facts-warranty provision.
Service goal: 0 defects, 100% customer satisfaction (the whole city), and listen to customers' voices carefully.
Service process: telephone repair-on-site brand inspection-quoted according to the facts-providing warranty.
In order to fulfill the promise in the Montreal Convention, on September 15, 2006, the State Environmental Protection Administration, together with China, Japan and the General Administration of Quality Supervision, Inspection and Quarantine, issued a "fluorine ban order".
Since then, a campaign of "banning fluorine" has been launched vigorously in the home appliance industry. Therefore, whether to have fluorine-free products has become a new watershed in the home appliance industry.
As a result, in Kunming, where fluorine is banned, the banner of "banning fluorine" as a clean and environmental protection industry has also been raised.
On may 9, 2007,
Gold medal took the lead in responding before the deadline of banning fluorine, and jointly established a green fluorine-free production line with top 500 enterprises.
Combined with technical resources, n-odp norring shielding technology was introduced by using 245fa green fluorine-free foaming. 245fa foaming agent is a new generation of fluorine-free alternative environmental protection foaming agent developed and patented by Novo Kunming, Shanghai, which has no influence on the ozone layer and is widely used in building materials, transportation equipment, refrigeration equipment and other fields.
The use of 245fa foaming agent not only realizes the fluorine-free substitution of foaming agent, but also has the heat loss coefficient and thermal insulation performance of polyurethane insulation layer produced by using this new foaming agent material.
At the same time, the product is green, fluorine-free and environment-friendly, which is in line with the export insulation and environmental protection of the European Union and the United States. Moreover, due to the characteristics of this material, people-oriented work, work comfort and employee productivity will be realized to a great extent.
Through this cooperation, in addition to further expanding the advantages in products and technology, the contribution to the environmental protection of the whole society will also become greater.
With the growing voice of environmental protection, protecting our survival has become the obligation of every citizen.
Fluorine-containing products will be gradually banned throughout the country, and fluorine-free products will become the trend and trend of consumption.
Welcome to gold medal after-sales maintenance-(all points in the country) -24-hour service telephone.
Users not only buy fluorine-free products, but also contribute to protection, which is not only a symbol of environmental protection status, but also a taste of life. From the very beginning, a good life has taken an important step towards the taste era before the industry.
Annual Return Visit Service Guarantee: The "Million Users Return Visit" service is held regularly every year, linking thousands of service through trains for users.
Common faults of gold medal intelligent toilet
1. symptom: no response.
Detection part: power socket, leakage protection plug, power button, mounting rod contact, transformer primary pole, panel and computer board.
Solution: Is there electricity in the power outlet? If yes, check whether the reset key of the leakage protection plug is pressed and whether the indicator light is displayed. Is the power of the whole machine pressed? Is the upper cover in good contact with the mounting strip? Does the transformer secondary pole have 7V output? Is the panel short-circuited by water? If all the above are normal, the computer board is broken.
2. Fault symptom: the water is not hot.
Detection part: remote controller, water tank heating pipe, water temperature sensor, thermal fuse and computer board.
Solution: Is the temperature setting of the remote control normal? Sit down and wait 10 minutes. If there is no heat, please unplug and measure the resistance at both ends of the electric heating wire of the water tank, and then measure whether there is resistance at both ends of the heating pipe, which is about 92 ohms. If there is no resistance, the fuse is broken and the resistance at both ends of the temperature sensor (25 K-80 K) is normal. If it is normal, the computer board is broken. For example, replace the water tank and check whether it is normal after replacement. If the water is heated all the time, the computer board will be broken.
3. Fault symptom: the temperature is not hot.
Inspection part: drying device, computer board.
Troubleshooting: Measure whether there is 89+/-4 ohm resistance at both ends of the electric heating wire rack for drying. If there is no resistance, the drying device will be broken. If yes, press the drying key and measure whether there is 220V voltage at both ends of the socket of the electric heating wire holder. If there is no voltage, the computer board will be broken. If the drying device is replaced, the computer board should be carefully checked. Remarks: If the motor slots are short-circuited, sometimes the electric heating wire frame will be open due to the increase of load and the decrease of rotating speed, and the computer board D882 will be burned. At that time, please replace the computer board and drying device at the same time.