1. What should I do if your product is allergic? Can I return it?
A: Our products have undergone strict panel safety tests and contain plant ingredients, which have no * * * influence on the panel. If your panel is sensitive, we can give you samples of the products you bought today. You can try it behind your ear. Please don't unpack the new product. If you are allergic, you can return it with the shopping receipt within three days. If everything is all right after the trial, you can rest assured to use the new product.
2. The customer questioned whether the product was purely imported.
A: It depends on whether the product is purely imported, 1 foreign language logo, 2 bar code, 3 country of origin, 4 Wei, Jin and Zhunzhao.
3. Can the product mix and match several brands?
Answer: You can mix and match, but no more than three brands. Sensitive panels cannot be mixed, because generally speaking, products contain allergic ingredients, preservatives, anti-inflammatory drugs or skin types that consumers are allergic to. It is recommended to carefully mix different brands, and it is best to test them on the panel inside the forearm before use.
4. Can't make-up and skin care products use the same brand?
A: Makeup and skin care products can be mixed. Skin care products improve skin quality, and make-up modifies face and facial features, with different functions. Make-up is not directly attached to the panel, it is better to use the same brand directly. The ingredients are similar and can complement each other.
5. Why are there impurities in perfume?
A: The production process of perfume is to extract natural extracts such as pollen and seeds of animals or plants. A little precipitation is normal and can be filtered at the nozzle without affecting the use.
6. What if the product doesn't work? How long will it take?
A: First of all, according to the climate, environment, customers' skin, living environment and habits. We recommend our products and introduce the correct methods to our customers. The metabolic cycle of the panel is generally 28 days in epidermis and 42 days in dermis, but the time fluctuates according to the different skin types of customers, which is not absolute.
7. Why is the product so expensive?
A: First, introduce our retail price to customers, and then introduce the quality of our own brand products, especially the special ingredients and unique patents, so that customers feel that they are worth the money.
8. Are domestic brands inferior to imported brands?
A: Pure imported and domestic brands have their own advantages and characteristics. For consumers, what suits them best and can help improve their skin quality is the best.
9. Can acne products be rooted? What about acne marks?
Answer: You can go to the root. First introduce and analyze the causes of acne, and then recommend suitable products according to different skin types. There are two reasons, one is internal reasons, endocrine and eating habits, and the other is external reasons, air pollution and oily skin. Choose professional acne products with clear labels, recommend skin care tips, milk and pearl powder to remind customers to prevent acne, and choose skin care products that suit them, which can prevent acne well.
10. Can the hydrating spray product penetrate into the panel?
A: If spray products are used before makeup, they can play the role of skin softener, replenish moisture and help the panel breathe. If it is used after makeup, you can fix the makeup and improve the moisturizing ability of the panel. In hot and humid places, the panel can get moisture from the outside air to keep it moist, while in dry places, it is easy to lose moisture. At this time, spraying can not only moisturize the panel, but also improve its moisturizing ability.
1 1. Customers don't want to use sunscreen products in winter. How should I introduce it?
A: Ultraviolet rays exist all the year round. Summer is the main season of sun protection, but don't ignore the sun protection in winter or other seasons, including cloudy and rainy days, where 80% ultraviolet rays exist. Therefore, you can choose products with low multiples such as sun protection and isolation in winter, and you must not ignore ultraviolet rays in winter.
12. What should I do if I don't want to use products from a certain country?
Answer: Ask the customer which country the product comes from first. If you don't agree with the brand of your counter, you can patiently explain to the customer the development history of your brand and the characteristics of the product, so that she can know the quality of the product. You can't judge whether it is suitable for you by which country it comes from. It is the best product that can improve your skin.
13. It's no problem to use other brands of eye cream. Why is it wrong to use your brand?
Answer: First, understand what eye cream the customer used before, and feel different in different States; Second, different eye creams need an adaptation process; Three, each brand has its own usage, dosage, order, should be used correctly according to the brand's use procedures, can achieve good results.
14. Nutrition cream can be used in the morning and evening, which can save the day cream and is more convenient.
Answer: Nutrition cream can be used in the morning and evening, but the situation is different during the day and at night. During the day, the panel is mainly used to resist the damage of the external environment, isolate ultraviolet rays and makeup, and lock in moisture. The role of the later cream is mainly to metabolize and repair the panel. Therefore, it is recommended to use day cream alone. Nutrition cream can be used before day cream. During the day, ultraviolet rays are strong and air pollution is serious, so it is necessary to protect the panel with day cream. The nutrition of night cream is higher than that of day cream, and the price of night cream is usually
15. Does your product smell of alcohol?
A: Each panel has different requirements for skin care ingredients. The oily panel has poor antibacterial ability. Proper watering can help the panel to resist bacteria, which is good for the panel, but not bad. On the one hand, the right amount of alcohol can completely remove the stains in the depths of pores; On the other hand, nutrients that cannot be absorbed by the panel can be directly sent to the needed parts of the panel by smearing; In addition, the national measurement standard below a certain standard can be ignored.