the news of this consumer dispute has not cooled down since the female car owner became famous in a T-shirt with Tesla's "brake failure" at the Shanghai International Auto Show on April 19th.
As a consumer who comes out to defend her rights, Tesla female car owners are in a weak position in the face of a global well-known enterprise like Tesla, and such people are generally easy to gain public sympathy and support. The reason why the female car owner was attacked so badly, in the eyes of netizens, she was "self-inflicted."
first, the way she went to the auto show to make a scene was too extreme.
second, second, lies. When the female car owner made a scene at the auto show and the security guards came to control her, she lied that she was pregnant and said that she would cut her wrist to commit suicide. Later, she admitted that she was not pregnant.
thirdly, the husband of the female car owner gave an almost explosive interview while his wife was detained, saying that he would only accept the test result if the brakes failed, otherwise he would never recognize it. What else is there around him with a team from Beijing who can help them wash their whites? This teammate is really the king of reverse assists.
fourthly, the owner and Tesla don't trust each other. Tesla is very supportive of the third party's involvement in the investigation, but the owner has always refused. Netizens have questioned that she is guilty and unreasonable. Recently, the Wenzhou Automobile Engineering Society entrusted by the Wenzhou traffic police department gave an appraisal report, and it was determined that the owner used the throttle as a brake, which led to the accident. Coupled with the one-minute driving data released by Tesla in April, it seems that the female owner slandered Tesla as a real hammer.
This is an open trial exposed to the public. Everyone can speak, but the most important thing is not the moral right and wrong of the two, but the fact of this consumer dispute.
The core dispute is whether Tesla's brakes are faulty. The female car owner insists that there are, but Tesla certainly denies that these two are the direct stakeholders and counterparties of the interests, so there must be an authoritative and impartial third-party agency to intervene in the investigation, or, more ideally, to retrieve the detailed information in the Tesla database and speak with data recognized by both parties.
but the reality is that neither of these can be done at present. Let's talk about this third-party organization first. It doesn't exist. When State Administration for Market Regulation presided over the administrative mediation between car owners and car companies, he appointed a testing organization-China Quality Certification Center, which they said was the only testing organization in China. After telephone consultation, the female car owner found that China Quality Certification Center was a quality certification center and had no qualification for judicial appraisal of accident cars.
In addition, there is another important reason why the owner of Tesla's rights protection violates the third-party organization. Looking through the previous Tesla litigation cases, you will find that according to the domestic third-party testing results, it is all determined that the owner and Tesla are not responsible for the accident. From this, it is determined that there is a problem with the third-party organization. It is really not because Tesla has a 1% victory record, and the owner will cheat on the table.
experts in the industry have publicly said that at present, the appraisal of third parties in China is done according to the standards of traditional cars, so the result will always be that the owner will take full responsibility. However, the logic of new energy self-driving cars is far from that of traditional cars, and it is not suitable for new technologies and standards to replace old ones with new ones. Therefore, it is not excessive for the owner to question the authority of the third-party inspection results.
without a third party, we have to look at the driving data recorded by Tesla. Tesla had provided driving data one minute before the accident in April, and the result pointed out that the owner didn't stop, so there was an accident, but this result failed to convince everyone. The monitoring at the time of the incident could not be seen, and Tesla's data only gave the physical movement signal of the brake pedal. Experts said that there were too many missing parameters, which was far from enough to judge the truth. Moreover, female car owners also question the authenticity of the data.
as we said just now, it is best to have detailed information in Tesla database recognized by both parties to solve the core dispute of whether there is a problem with the brakes, but unfortunately, this item is not available at present. Tesla entered China in 212. Up to now, it has not established a database in China, but only in the United States. That is to say, all the data collected by Tesla about China users and their driving have been transmitted to the United States and controlled at Tesla's headquarters. They are both the de facto owners and managers of the data. From the perspective of human nature, he is likely to do his best to make himself a beneficiary of the data.
Tesla has not yet launched a new business model based on user big data, but it has actually done something to win the consumer lawsuit with data. Tesla has more than 2 judgment documents in China, with a winning rate of 99%. With more than 2 disputes, it is hard to believe that all these Tesla owners are spending money to find things, just to slander Tesla. Many of the tragic results of consumers are because third-party testing is not good for them, and then Tesla is asked to provide driving data. As a result, all the data provided by Tesla prove that the owner is wrong, and even domestic experts have ways to question Tesla's data.
In addition, litigation itself is a highly technical matter, and Tesla undoubtedly has a more experienced and sophisticated litigation team than individual consumers.
So, at present, there is no way to draw a definite conclusion about the facts of the case of female car owners in Shanghai, so it is easy to be wronged to hammer the female car owners to death at this time.