1. Confirm the order: Before appealing, make sure that the order has been delivered and the logistics information has been updated.
2. Check the appeal portal: You can find the appeal portal in the backstage of Pinduoduo merchants. The specific location can be found in the station letter, navigation bar or message box.
3. Fill in the complaint reason: on the complaint page, fill in the complaint reason, explain the situation of false delivery, and provide relevant evidence, such as logistics information and chat records.
4. Upload evidence: upload relevant evidence to the complaint page, such as screenshots of logistics information, express delivery receipt vouchers, etc.
5. Waiting for review: After the complaint is submitted, it will be reviewed by the auditor in Pinduoduo. Audit results are usually given within a few working days.
6. Follow-up treatment: If the complaint is accepted, follow up the treatment results in time to ensure that the problem is solved.