If the complaint is true, penalties such as point deductions, downgrades, delisting or even deletion of the product or whole store downgrades will be carried out in accordance with relevant regulations. If the complaint is not substantiated, there will be no repercussions. Taobao stipulates that after a buyer files a complaint against a seller, the seller enters the stage of proof. During the complaint stage, the seller will only display the issues and types of complaints, but cannot know the complainant’s information. After the seller gives evidence, the waiter will decide whether to give evidence based on the strength of the evidence. The complaining party continued to adduce evidence.
1. What will be the consequences of reporting a merchant on Taobao?
If the complaint is true, penalties such as point deductions, downgrades, delisting or even deletion of the product or whole store downgrades will be carried out in accordance with relevant regulations. If the complaint is not substantiated, there will be no repercussions.
Taobao regulations require that after a buyer files a complaint against a seller, the seller enters the stage of providing evidence. During the complaint stage, the seller will only display the issues and types of complaints, but cannot know the information of the complainant. After the seller provides evidence, the waiter Whether the complaining party is allowed to continue to provide additional evidence will be decided based on the strength of the evidence.
2. How to complain and report a merchant on Taobao for stealing pictures?
If you complain about the other party’s stolen image infringement, we can follow the steps below.
The first step is to log in to Taobao, click "Contact Customer Service", find "My Service Records", select "Picture Theft", and initiate a picture theft complaint.
Copy the product link of the infringing store into the "Other Product Link", upload your own original image, and then click the submit button.
After submission, you need to copy your product link to the corresponding location, and upload other relevant certificates, such as behind-the-scenes pictures and other original pictures, the size of which should not exceed 5M.
After uploading all the content, click Submit, and the complaint is completed. Click "Complaints initiated by me" to see the relevant information and status of the complaint.
3. How to complain and report merchants’ low and arbitrary prices on Taobao?
It is not illegal for merchants to offer low and arbitrary prices. Direct complaints are not supported by the Taobao platform, so we can make complaints through the following methods.
1. Make an intellectual property complaint through the Alibaba platform
(1) Organize the product links to which you want to complain, and log in to the Alibaba Group’s intellectual property protection platform.
(2) Complain that the other party infringes the brand's trademark rights, provide evidence of the prominent use of the brand's LOGO in the main link image or description image, and proof of the brand's right to use the trademark.
(3) Complain that the other party infringes on brand patents, including appearance patents, invention patents, etc. Patent complaints require submission of qualifications, patent certificates and patent evaluation reports. If it is an invention patent, only the patent certificate is required.
(4) Complain to the other party for copyright infringement, provide evidence of misappropriation of official images and text in the linked main image or description image, and art work registration certificate.
2. Purchase appraisal. Purchase products at unfair prices and prepare fake product identification reports to file complaints on the grounds of fake products.
4. Other ways to complain and report merchants on Taobao
Cooperate with third-party price control companies. Professional third-party price control companies deal with issues such as arbitrary prices and infringement in Taobao stores. The more experienced you are, the better you can solve problems.