Part I: The company's front desk work plan in 2023 Part I: Front desk reception.
The front desk reception is the service window of the customer service department. The main duties of the front desk reception are to keep the information channels unblocked, supervise the regional management, schedule and coordinate the work of various departments. The receptionist is the first person to show the image of the company. Everything he says and does represents the company and is the window to contact the residents of the community.
In the work, strictly follow the company's requirements, work with tooling, treat guests politely, answer and transfer calls kindly, handle daily affairs carefully, patiently listen to the problems reflected by the owner and the difficulties to be solved, carefully answer and record in detail, and arrange on-site service at the first time. At the end of each month, summarize the call records. We give satisfactory answers to all inquiries of the owner; For the problem of the owner's application for repair, contact us in time, and actively dispatch workers according to the different contents of the application for repair, and strive to solve the problem in the shortest time. At the same time, according to the completion of the repair report, we will make a door-to-door visit or telephone visit in time. The owner's complaint has been reported to relevant departments for coordination and settlement.
Second, the file management
Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner information, departmental archives, maintenance orders, work contact letters, release orders and other materials are comprehensively classified and sorted, so that the catalogue is clear and easy to retrieve. The household registration materials of each building are boxed, and the files of all departments are managed in bags, which are completed on schedule and seriously. Realize standardized management, and at the same time formulate and improve the information confidentiality system. Check the files regularly and improve the changes or deficiencies in time.
Third, the model room.
The model room is a window for our external display and a platform for establishing corporate image. At the end of each month, I will take an inventory of the items in the sample room, record the damaged items and report them to the engineering maintenance department to ensure that the items in the sample room are intact.
Iv. collection of fees
In view of the fact that property management is a service industry with high investment, high cost and low return. In order to ensure the continuous normal work, we must do a good job in the collection of various expenses and ensure that they are collected in full and on time.
Chapter II: The Company's Front Desk Work Plan for 2023 1. Carry forward the spirit of hard work.
Facing the complicated and heavy tasks at the front desk, I am not afraid of difficulties, take the initiative to find something to do, and achieve "eye diligence, mouth diligence, hand diligence and leg diligence", actively adapt to various environments, hone my will and increase my talents in heavy work.
Second, carry forward the unremitting enterprising spirit.
Strengthen study, be brave in practice, read widely, pay attention to collecting all kinds of information while learning from books, and absorb all kinds of "nutrition" extensively; At the same time, pay attention to learning methods, correct learning attitude, improve learning efficiency, and strive to cultivate their solid work foundation, dialectical thinking methods and correct ideas. Strive to do better and establish a good image of our company.
Third, be a good assistant.
Strive to complete and do the work assigned by the supervisor, and enhance the sense of responsibility and team consciousness. Take the initiative to do the work to the point and implement it to people. I will try my best to reduce the pressure on leaders. Be able to help supervisors or colleagues share some work while completing their own work. Help each other with colleagues and maintain a harmonious working environment.
Four, familiar with the company's new rules and regulations and business work.
The company is constantly reforming and formulating new regulations, especially in the ongoing 7S implementation. As an old employee of the company, while observing the company's regulations, he must take responsibility and cooperate fully.
Chapter III: Work Plan of the Company's Front Desk in 2023 I. Daily Affairs
(1) Assist in the registration, submission and distribution of official documents, sort out the original documents and put them into labeled folders.
(2) Do a good job of sending and receiving letters.
(3) Classification and sorting of low-value consumables.
(4) Do a good job in assisting all departments.
(5) Management of office supplies. Office supplies should be collected and registered, distributed on demand, not wasted, and counted on time to supplement office supplies and meet everyone's work needs.
(6) Office equipment and maintenance.
(7) Assist in scheduling and duty during holidays to ensure the safety and security of the company during holidays.
(8) Complete other assigned tasks on time and efficiently.
In my daily work, I follow the principle of being precise, meticulous and accurate, make careful arrangements, work meticulously, do standardized work, stand in a standardized post and abide by the rules and regulations of the office.
Second, the administrative work
(1) information service: strengthen contact and communication with information officers of various departments, and deliver information systematically and accurately, so that information can be delivered in place within the company.
(2) Employee service: feedback employee information to the company in time, and make a good bridge between employees and the company.
(3) Assist in implementing the company's rules and regulations.
Third, personal accomplishment and ability.
(1) Participate in basic management training arranged by the company to improve professional skills.
(2) Learn work experience and methods from colleagues to improve their own quality.
(3) Self-study to improve knowledge.
I know very well that people's abilities are limited and their development opportunities are unlimited. Now is the era of knowledge economy. If you improve your personal ability and level quickly, you will be eliminated by society. I will seize this opportunity to synchronize my work and self-cultivation and realize my own value.
Fourth, work.
(1) Assist the Human Resources Department.
(2) Complete other temporary work arranged by the leaders.
The front desk work of the company is trivial and complicated. I will make a reasonable division of labor and arrangement according to the situation, implement the post responsibility system, and make the work proceed in an orderly manner; We should also work creatively and explore new ideas, methods and experiences. In the execution of work, I will pay attention to doing things in place without offside, serving without making decisions, truly becoming a staff assistant and doing a good job as a bridge between superiors and subordinates.
Chapter IV: Work Plan of the Company's Front Desk in 2023 I. Consulting Services
1. When you meet a guest or leader, stop working immediately and stand with a smile.
2. Ask customers' needs, listen to customers' questions, and provide customers with correct information according to their understanding.
3. Enthusiastically and patiently guide the visiting customers who ask for directions, and indicate the location, floor and walking route.
4. Strictly abide by customer confidentiality regulations and do not provide internal management information of the property/customer.
5. When serving customers, keep the correct sitting, standing or walking posture. Keep your posture straight and natural, walk lightly and smoothly, and use polite language.
6. When serving customers, smile within three meters and listen to greetings within one meter.
7. When communicating with people, you can't look around or look at each other for too long. Look at each other when you say goodbye or shake hands.
Second, answer the phone
1, answer the phone and leave a message. If there is an unknown call, politely refuse to answer it.
2. When the receptionist receives a call that needs to leave a message, accurately record the receiver's name, contact number, reasons and other matters, and timely transfer them to the parties.
Answer the phone within 3 or 3 times. Please be careful when connecting or hanging up the phone. Mandarin, clear voice, slow speech, gentle telephone tone. When answering the phone, let the other person feel kind and in a good mood, not lazy.
4, fill in the record, clear handwriting, detailed content. Work tasks, work contents and quality requirements.
Third, reception services.
1, warmly receive company visitors and conference staff, and do a good job in conference service.
2, responsible for the registration of foreign personnel.
3. Responsible for handling the lent items.
4. Receive the sales staff, don't "push" the sales staff, collect and save the complete sales materials and give them to the foreman.
5, take the initiative to signal, beautiful posture, raise your hand in line with etiquette requirements.
6. Carefully check the validity of the documents of outsourcing personnel and borrowing personnel.
7. Pay attention to the use of polite language in customer service. Do the "three tones": welcome when you come, ask and answer, and go away.
8, in the process of service, never be rude to the guests, also can't ignore the guests. When the guest has questions, please explain patiently and don't argue with the guest. When dealing with difficulties, report to superiors in time.
Fourth, the copywriting work
1, responsible for printing and copying documents in the designated area, and carefully checking and verifying the accuracy of the manuscript to ensure that it is correct.
2, document printing should be carefully proofread, no typos or omissions, punctuation is correct. Before submitting a manuscript, carefully input the manuscript lines and proofread them. It can only be reported after it is accurate.
3. Save paper, meet the requirements of document copying control, and make a good copy record.
Verb (abbreviation for verb) mail classification
1, responsible for the secondary sorting of mail and newspapers in the customer area, and timely and meticulous delivery of mail and newspapers to customers.
2. Mail should be delivered in time, and there should be no deduction, wrong delivery or late discovery. Meet the sorting and sending requirements of mail and newspapers.
Chapter 5: The Company's Front Desk Work Plan for 2023 1. Finish the work seriously.
In this job, I need to make more efforts in it, let myself grow and do more work through unremitting struggle. While finishing my work, of course, I also hope that I can do my job well with my own efforts, which will also give me greater growth opportunities and efforts in this job. In the face of this job, I still need to do a lot of things, so no matter when or what, I need to keep my mind straight and do my job well. Work and life must be separated. At work, we should correct our own thoughts and make personal efforts to promote better development at work. Therefore, we should know ourselves better, know our own problems more clearly, and do more promotion and growth in our work.
Second, improve personal ability.
The most important thing for customer service is to communicate with customers, understand each other's problems in communication, and solve problems for customers step by step in order to do personal work well. Communication is a university question, so there are still many things to pay attention to in my work and I need to make more preparations, so I need to work harder to understand my own problems and really reflect on my future life. Now I carefully analyze myself, and gradually understand that I need to make more efforts in the next stage, and I also need to seriously reflect on myself in the future, and make more efforts and contributions from it.
Third, make up for your own shortcomings.
In the future work, I need to make more efforts in many aspects, so in the future, I need to seriously reflect on myself and really let myself understand my development in this job. In the future life, I will try to change myself and really make more efforts for my life. In the process of hard work, I must constantly reflect on myself and understand my own problems as much as possible, so in my later life, I must understand the direction of my next effort and struggle.