What are the channels for complaining about airlines?

Complaints against airlines can be made through the mailing address or e-mail address of the regional civil aviation administration listed by official website of the Civil Aviation Administration of China. The following are examples of addresses and e-mail addresses of civil aviation administrations in five regions.

1. Civil Aviation North China Regional Administration: Address for accepting reports,No. 10 Capital Airport Road, Chaoyang District, Beijing,100621; E-mail address for reporting acceptance, caacchbjb @126.com.

2. Northeast Regional Administration of Civil Aviation: the address for accepting reports is No.3 Xiaoheyan Road, Dadong District, Shenyang, Liaoning Province,110043; E-mail address for reporting acceptance, dbmhykzx @163.com.

3. East China Regional Administration of Civil Aviation: Address for accepting reports: No.300, Yingbin Second Road, Changning District, Shanghai, 200335; E-mail address for reporting acceptance, caacec @163.com.

4. Central and South Regional Administration of Civil Aviation: Address for accepting reports:No. Xiao Yun Road 163, No.510405, Baiyun District, Guangzhou, Guangdong; E-mail address for reporting acceptance, caac201@126.com.

5. Southwest Regional Administration of Civil Aviation: the address for reporting acceptance, No.8 Yunling Road, Shengli Town, Shuangliu District, Chengdu, Sichuan Province, 610200; E-mail address for reporting acceptance, ysc_xn@caac.gov.cn.

Civil Aviation Administration of China-Consumer Complaints