Article 65 Postal enterprises and express delivery enterprises shall promptly and properly handle users' objections to service quality. If the user refuses to accept the handling result, he may appeal to the postal administration department, which shall handle it in time according to law and make a reply within 3 days from the date of receiving the complaint.
Article 75
If a postal enterprise or express delivery enterprise fails to establish or implement the inspection system for receiving and sending, or receives and sends mail or express mail in violation of laws, administrative regulations and the provisions of relevant departments of the State Council on prohibiting or restricting the delivery of articles, the directly responsible person in charge and other directly responsible personnel of the postal enterprise shall be punished; For express delivery enterprises, the postal administration department may order them to suspend business for rectification until their express delivery business license is revoked.
if the user carries in the mail or express mail articles that are prohibited or restricted from delivery, which does not constitute a crime, he shall be given administrative penalties for public security according to law.
anyone who commits an illegal act specified in the preceding two paragraphs and causes personal injury or property loss shall be liable for compensation according to law.
postal enterprises, express delivery enterprises and users who send and deliver international postal articles in violation of the Customs Law of People's Republic of China (PRC) and other relevant laws and administrative regulations shall be punished in accordance with the relevant laws and administrative regulations.
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