1. If the other party buys fake goods in the live broadcast room without refund, they can complain to the Consumer Protection Association or the Industrial and Commercial Bureau, or bring a lawsuit to the court to protect their rights.
2. Take photos of the bought fakes, keep the chat record with the seller, and look for some valid vouchers. With evidence, you can initiate rights protection.
3. Legal basis: People's Republic of China (PRC) Consumer Protection Law.
Article 39 Disputes between consumers and business operators over consumers' rights and interests can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.
Second, can I claim for buying fake goods in the live broadcast room?
You can claim for fake goods in the live broadcast room. If the business operator counterfeits the fake with the real, which constitutes fraud to consumers and violates the provisions of Article 55 of the Consumer Protection Law, it shall return the goods and pay triple compensation.
Legal basis: Article 55 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests stipulates that if a business operator commits fraud in providing goods or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of compensation shall be three times the price of the goods purchased or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail.
Where a business operator knowingly provides goods or services to consumers, causing death or serious damage to the health of consumers or other victims, the victims have the right to demand compensation from the business operator in accordance with the provisions of laws and regulations such as Articles 49 and 51 of this Law, and have the right to demand punitive damages less than twice.
Third, should selling fakes in the live broadcast room be investigated for criminal responsibility?
Selling fake goods in the live broadcast room, with a large amount of illegal income, shall be investigated for criminal responsibility according to law. According to the law, whoever knowingly sells goods with counterfeit registered trademarks, and the amount of illegal income is relatively large or there are other serious circumstances, shall be sentenced to fixed-term imprisonment of not more than three years and shall also or only be fined; If the amount of illegal income is huge or there are other particularly serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than three years but not more than 10 years and shall also be fined.
The above content tells us that the other party who buys fake goods in the live broadcast room will not get a refund, and can complain to the Consumer Protection Association or the Industrial and Commercial Bureau, or file a lawsuit in court to defend their rights. Take pictures of the fakes you bought, keep the chat record with the seller, and find some valid vouchers. With evidence, you can initiate rights protection. If you still don't understand, you can consult our lawyer.