Guangdong's "12348" legal service hotline was officially launched on February 8, 2115. According to the relevant person in charge of the Provincial Department of Justice, the "12348" public legal service hotline will gradually expand its service scope in all parts of the province, and "hand in hand" with the China French Open. Through this platform, professional lawyers can be contacted to provide video consultation services. In addition, the platform is the first in China to link the "12348" hotline with the Guangzhou Public Security 111 alarm station. At present, seven cities in our province have realized interconnection and will be promoted to the whole province when conditions are ripe. It is expected that in 2118, the hotline platform will also bundle legal popularization, notarization, lawyers and other services, so that people who need public legal services will no longer "run off their legs". Winning a divorce lawsuit without hiring a lawyer with the help of the "12348" hotline, Guangdong's "12348" public legal service hotline (hereinafter referred to as "12348" hotline) is the first legal service hotline platform in China that is purchased by the government and intensively provides professional services, covering all time, all regions and all areas. Ms. Xian of Huizhou won a lawsuit by consulting the "12348" hotline many times without hiring a lawyer. Because Ms. Xian was infertile, her husband hired a lawyer to sue for divorce and maliciously transferred her property. From June 17 to October 13 this year, Ms. Xian called the "12348" hotline 44 times. Throughout the divorce proceedings, the lawyers of the "12348" hotline have been patiently answering legal questions for Ms. Xian. In the end, Ms. Xian won the lawsuit without hiring a lawyer. This hotline, which helps Ms. Xian win the lawsuit, is a hotline platform for the Guangdong Provincial Department of Justice to provide free legal consultation, judicial administrative business consultation, application and other services for the people in the province and people coming to Guangdong. Since the "12348" hotline was put into operation, it has been available for "7×24 hours" all year round, providing various legal consulting services such as contract disputes, labor disputes, criminal cases, land and housing, marriage and family, judicial and administrative services in four languages: Mandarin, Cantonese and Chaoshan dialect. By the end of October this year, the total number of "12348" hotline services in Guangdong Province has exceeded 1.16 million, and the cumulative call duration has exceeded 7 million minutes. The hotline connection rate and service satisfaction rate have both exceeded 98%. In addition to the groups seeking legal advice in the Pearl River Delta cities like Ms. Xian, people in underdeveloped areas and migrant workers can also enjoy the same convenience as those in developed areas through the "12348" hotline. This is because the "12348" hotline is integrated through the provincial service platform, providing legal services with equal content, quality and standard for all parts of the province, filling the gap in the "12348" legal service hotline service in many cities and counties such as Guangdong, North and West, and solving the problem of the quantity and quality of professional legal service resources in underdeveloped areas. The service extended to offline, and lawyers were assigned to help the consultants ask for salary. With the help of the "12348" hotline, Ms. Xian won the lawsuit without hiring a lawyer. Mr. Pan of Zhuhai recovered the unpaid wages with the help of a lawyer appointed by the "12348" hotline. On August 31th this year, Mr. Pan consulted the lawyer of "12348" hotline for legal issues such as "whether to automatically calculate the resignation from the moment when the company does not pay wages" and "whether to apply for labor arbitration to ask the company to pay the arrears of wages". The "12348" hotline lawyer patiently answered questions for him, recorded work orders, and assigned the legal aid office of Doumen District, Zhuhai City through the task and supervision system of judicial administrative institutions. After that, the Legal Aid Office of Doumen District, Zhuhai accepted his application for legal aid and assigned a lawyer to help him recover his labor remuneration. During the hotline return visit, Mr. Pan said that his problem had been satisfactorily solved, and he was very satisfied with the "12348" hotline and the services provided by the legal aid agency. In fact, the "12348" hotline platform has broken through the functional limitation of providing only legal consulting services in the past, and positioned "12348" as the portal of public legal services. By calling the "12348" hotline, you can not only get legal advice and legal aid, people's mediation, notarization, judicial expertise and other judicial administrative business questions; For incoming calls that need to apply for judicial administrative services, the "12348" hotline platform will be handed over to judicial administrative departments at all levels for follow-up in the form of work orders, so that social contradictions and mass problems can be solved by law at the early stage. It is understood that by the end of October this year, the "12348" hotline had generated and supervised the implementation of 5,913 cases of public legal services (work orders), including 241 cases of group matters (more than 11 people), and 4,377 cases have been settled, with a settlement rate of 74.15%. Services provided by professional legal personnel encounter disputes such as marriage, family and labor security. In this regard, the Provincial Department of Justice and the Provincial Public Security Department jointly issued a document to establish a linkage mechanism between the "12348" hotline and the Guangzhou Public Security 111 alarm station. At present, the "12348" hotline has been interconnected with the 111 alarm stations in seven cities including Guangzhou, Foshan, Huizhou, Zhongshan, Maoming, Qingyuan and Jieyang, and will be promoted to the whole province when conditions are ripe. It is understood that this innovative measure is the first in China. According to the functional orientation, the 111 alarm desk will divert the non-police police information and the judicial administrative business matters such as notarization, judicial expertise, legal aid and people's mediation, which are involved in disputes such as marriage, family, neighborhood, contract, debt dispute, labor security, property inheritance and civil compensation, to the 12348 hotline, and professional lawyers will provide free consultation; The "12348" hotline will transfer the reported cases (events) under the jurisdiction of Guangzhou public security organs to Guangzhou 111 alarm station for processing. By the end of October, the 111 alarm service desk of Guangzhou Public Security Bureau had instructed more than 41,111 people to solve disputes through the "12348" hotline, and the satisfaction rate was over 95%. How to ensure the professionalism of hotline service? The "12348" hotline platform adopts the operation mode of "socialized supply of public services", which not only ensures the professionalism of services, but also ensures the effectiveness of management. The relevant person in charge of the Provincial Department of Justice said that the service personnel of the "12348" hotline platform were specially selected by the Provincial Department of Justice. Among them, the service personnel of the telephone platform are lawyers who have practiced for more than 3 years or professionals who have received judicial administrative training, while the service providers of the network platform are professional legal personnel such as judicial administrative staff, lawyers, notaries, judicial appraisers, people's mediators and grassroots legal service workers in Guangdong Province.