Telephone sales to make appointments with customers.
Speech Skills 1
We have a project course that can help you more easily achieve your company's production goals in the next few years. /Our products and services can help you increase your company's turnover. Are you sure you don't mind trying it?
The Art of Speech 2
I understand. Manager, I don't think anyone is interested in something they've never seen before, which is exactly why I wanted to visit you. I hope the information I've provided allows you to make an informed decision. I will visit you on Monday or Tuesday. Which time is more convenient for you?
Shuhua Mountain
I hope you are not interested now. If you don't know anything about the specifics, you'll be interested. I need to seriously think about this since so few people take the initiative? interested. If you are not interested, it means that there is no moral risk in working with you, so you are our ideal partner.
The Art of Speech 4
I understand that no one would make a hasty decision about a product they have never seen, right? So I would like to visit you personally this afternoon or tomorrow morning. We have done detailed market research and this product will be of great help to companies like yours. I want to show you the information myself. Do you think it's more convenient today afternoon or tomorrow morning?
Speech 5
Many of our old customers said the same thing when they first started dealing with us. But before I explain. How the product/service project will help them expand the scale of the company and how to enhance the market competitiveness of the product, they will immediately become interested and eventually purchase our product. Now I want you to know this.
Faced with customers refusing to make an appointment, many telemarketers will shy away and stop moving forward. But be sure to seize any opportunity and cleverly use sales words at critical moments to reverse the situation. After we worked hard for many things, we made a 180-degree turn and came back.
Techniques and words for meeting customers during telemarketing
Master the skills and techniques of telephone interviews and develop planned, step-by-step and efficient working habits.
1. Characteristics of telephone interviews
The invention of the telephone has changed the lives of many people, shortened the distance and space between people, and saved a lot of time.
? Time is money? For sales staff, making full use of the phone can make business promotion smoother, because phone interviews have the following characteristics:
1. Save time: We know that the phone is a fast and convenient communication tool, and we only need Communication can be completed in 3 to 5 minutes, and more than a dozen potential customers can be contacted by phone within an hour, which not only avoids the trouble of beating around the bush, but also saves time.
2. In line with the rules of modern people's communication: Competition in modern society is very fierce. If you want to be invincible, you must keep making progress. So everyone is very busy, every second counts, and time arrangements have become routine. Unannounced visits are often frowned upon, but phone interviews are etiquette and can leave a good impression.
3. High efficiency in filtering customers: By contacting by phone, you can filter out inappropriate customers, understand the other party's views and positions in advance, and prepare in advance, which will help you use strategies in interviews.
4. Lay the foundation for the interview: A planned and polite telephone interview can create opportunities for interviews and lay a solid foundation for selling insurance policies through pre-arranged interview strategies.
Second, the purpose of the phone interview is to win the opportunity to interview with the customer.
3. Preparation before the telephone interview
1. Personal psychological preparation
p? Practice: Be fully prepared for your speech and practice yourself before the phone interview. (Telephone standard voice, rejected voice)
r? Relax: Relax and imagine calling an old friend.
e? Enthusiasm and confidence: You can also convey your enthusiasm and confidence over the phone, show your professional image, and let your customers feel your enthusiasm and confidence over the phone.
s? Smile: Smiling is a basic professional quality. Let smiles become the sunshine in customers’ hearts? This is the motto of Hilton hotel attendants.
The eternal smile on the waiter's face helped the Hilton Hotel survive the world economic crisis in the 1930s and enter the golden age when 80% of the U.S. tourism industry collapsed, making it famous all over the world. As a salesperson, if you want customers to accept you on the phone, you must face the customer with a smile on the phone.
2. Preparation for the calling work
r? Prepare a list: Confirm the list of people who need to be contacted by phone, and confirm the time and phone number of the call.
t? Confirm time: When calling to meet a customer, you must first confirm the correct time. Some people are particularly busy on Monday mornings and it would be counterproductive if we called to make an appointment. Some people have the habit of taking a lunch break at noon and do not want others to call at night. We'd better avoid calling at these times and choose a suitable time.
o? Office: The office is a great place for phone interviews to boost your confidence and improve your ability to do your job. In addition, you can also find a quiet space to make appointments with clients to avoid outside interference.
d? Desk: Clean the office environment, prepare pens, paper sheets, and phone numbers, and take notes at any time.
4. Basic elements of a telephone interview
A good telephone interview is a weapon to win the interview. To do a good job in a phone interview, you must master the basic elements of a phone interview.
The basic elements of a telephone interview are:
? Prompt introducer
? Introduce yourself and the company.
? Build relationships
? Explain the purpose of the call: (If it is an introduction, you can continue to use the influence of the introducer and wait for the prospective customer's decision)
? Request an interview
? Handle objections
? Specify time (in another way)
? End phone interview