Opened in December 2014, it provides litigants, lawyers and the public with litigation services such as litigation consultation, contacting judges, case inquiries, complaints and reports, and collection of opinions and suggestions. It has built a communication bridge between the public and the court and has become a Beijing court. An important window to serve litigants.
The Beijing court hotline 12368 focuses on the "5+1" service function, "one-stop acceptance" and "one-stop processing".
“5” refers to the five basic functions of serving parties, lawyers and the public, namely litigation consultation, contacting judges, case inquiries, and petition suggestions.
“1” refers to the function of serving grassroots party committees and governments at the source of complaints.
1. Litigation consultation.
Provide litigation procedure consultation and court affairs information answers to parties and the public.
Nine categories of knowledge base content, nearly 10,000 questions and answers, provide professional support for responses to the 12368 hotline.
2. Contact the judge.
Help parties, their agents, and defenders contact the judge handling the case by issuing online work orders.
3. Case inquiry.
Help the parties, their agents, and defenders to inquire about the progress of the case, and disclose case information to the responsible judge.
4. Complaints and reports.
Accept complaints and reports from litigants and the public, and send them to relevant courts and departments for response by issuing online work orders.
5. Suggestions.
Accept the public’s opinions and suggestions on the court’s work, accept social supervision, and continuously improve the level of law enforcement and case handling in Beijing courts.
6. Management of complaint sources.
Response to the efforts of party committees and governments at all levels, government departments, public enterprises and institutions, grassroots autonomous organizations, various mediation organizations, industry associations, and people's organizations in implementing "handling lawsuits immediately" to prevent and resolve the sources of social conflicts and disputes Judicial appeals in the process will be accepted on the “No. 1 basis”.
Hotline service hours 12368:
The Beijing court hotline 12368 has two modes: artificial voice and self-service voice. The specific service hours are:
The opening hours of artificial voice are from 9:00 am to 17:00 pm. The staff of the city's third-level courts will provide you with enthusiasm, patience, sincerity, meticulousness and sincerity with full spirit. hotline service.
Self-service voice service is available 24 hours a day. Hotline 12368 is developing and upgrading an intelligent self-service voice system, and plans to launch 7×24-hour intelligent voice service. The system is based on intelligent speech recognition and human-computer interaction technology, and relies on the 12368 hotline knowledge base to provide callers with 24-hour full-scenario litigation services.