In the process of online e-commerce live broadcast, if there is a dispute, the parties to the dispute may apply to the people's mediation Committee or commercial mediation agency where the applicant or respondent is located for mediation. The parties reached a consensus mediation agreement under the organization of the people's mediation committee or the commercial mediation institution, and signed the mediation agreement. The parties to a dispute may apply to the court where the People's Mediation Committee is located for judicial confirmation of the signed mediation agreement. When a consumer dispute occurs, according to the law, the parties to the dispute may apply to the consumer association for mediation. If there is a product or service dispute between consumers and merchants, consumers can ask the e-commerce platform or live broadcast platform to intervene in mediation.
Legal basis: Article 128 of the Civil Procedure Law of People's Republic of China (PRC).
The people's court shall send a copy of the indictment to the defendant within five days from the date of filing the case, and the defendant shall submit a reply within fifteen days from the date of receipt. The defense shall specify the defendant's name, gender, age, nationality, occupation, work unit, residence and contact information; The name and domicile of the legal person or other organization and the name, position and contact information of the legal representative or principal responsible person. The people's court shall send a copy of the defense to the plaintiff within five days from the date of receiving the defense.
If the defendant fails to submit the defense, it will not affect the trial of the people's court.