1. The complainant can complain to the China Banking Regulatory Commission in writing, detailing the incident and the complaint;
2. The complainant can call the head office of the Bank of China When making a complaint, the national head office will keep a record and then contact the branch where the customer complained for verification;
3. The complainant can go to the bank head office in the city where he or she is located or call the service hotline of the head office in the city to make a complaint;
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4. The complainant directly contacts the bank complained against, promptly finds out the cause of the matter with the bank, and solves the problem face to face.
1. Complaint means that a person whose rights and interests have been infringed has the right to claim rights to the relevant state agencies regarding the illegal and criminal facts of the organization involved in the case of infringement of his legitimate rights and interests. The complainant is the person whose rights and interests have been violated.
2. Consumer complaints refer to consumers who purchase, use goods or receive services for daily consumption, and after having consumer rights disputes with operators, request consumer rights protection organizations for mediation to safeguard their own legality. rights and interests.
3. Consumer complaints can be made by phone, letter, interview or the Internet. But no matter what form it takes, it is necessary to clarify the following:
The first is the basic situation of the complainant. That is, the complainant’s name, gender, contact address, contact number, postal code, etc.
The second is the basic situation of the person under investigation. That is the name, address and telephone number of the defendant.
The third is the time, brand, origin, specification, quantity and price of the purchased goods.
The fourth is the specific situation of the damage, the time when the problem was discovered and the process of negotiation with the operator.
Fifth, shopping coupons, warranty cards, copies of agreements, etc.
4. The Consumer Association accepts the following complaints in accordance with the law: