Basic etiquette to pay attention to in workplace speeches
Basic etiquette to pay attention to in workplace speeches. When working in the workplace, some basic speech etiquette is very important. Good etiquette is quality. Reflection will make us have a certain favorable impression of others. Next, I will take you through a detailed understanding of the basic etiquette that you should pay attention to when speaking in the workplace.
Three principles of speaking
1. Be concise and to the point. The office is not a chat room, speak concisely and to the point in a work environment. There is no need to envy those who talk nonsense and talk endlessly. Don't turn a sentence into a paragraph, or a paragraph into a speech, let alone make detours to get to the point.
2. Be clear. Expressing complete meaning in short words is the most basic requirement of office discourse. It’s not much to say, but it’s important to make things clear. This requires clear thinking, clear mind, clear thinking, and clear speaking.
3. Appropriate. The attitude of speaking to superiors, peers and subordinates must be different, and the tone of arranging work, praising or criticizing is also different. It must be appropriate. Don't be flattering to your superiors, but you can't be coddled either; don't be bossy to your subordinates, but you can't be scoundrel either.
Daily greetings
When you go to work every day, you will meet many colleagues. Saying hello is a common polite action, and it is also the most repeated and frequently used word every day. "Good morning", "Hello" - suitable for brushing shoulders with colleagues when going to work or walking, or greeting colleagues when stepping into the elevator. "You look so beautiful today" "Your dress looks so nice" - these complimentary greetings are suitable for meeting colleagues in the office and stopping for a while, or in the pantry or bathroom. Of course, this refers to female colleagues. Appreciate but don't exaggerate: "Wow, you look so beautiful today!" This kind of shocking greeting is incompatible with the workplace atmosphere. "Very handsome", "Very elegant" - applicable to female colleagues' greetings to male colleagues. They should also not use an exaggerated tone, especially to their bosses. Pay attention to the appropriateness to avoid arousing the boss's resentment.
Greeting colleagues is not a sales pitch, so there is no need to use a lot of complimentary language. Otherwise, others will think you have ulterior motives and have other agendas.
As for chatting topics, there are several general topics to choose from, such as weather, traffic, popular TV shows, and social news that people generally care about. It should be noted that if it is a general colleague relationship, personal topics should not be involved. If you are traveling with a superior, work content should not be involved unless the other party takes the initiative to talk about it.
Talking to your boss about work efficiency is key
"Okay, I'll do it right away."--When your boss assigns work tasks, use this concise response. Show that you are confident that the job will be completed successfully. Any hesitation may be interpreted by your boss as a lack of execution. "Can I think about it and give you an answer this afternoon?" Obviously, you haven't decided whether to obey or reject an arrangement from your boss. This is not important. What is important is that you let your boss know two things: first, you cannot decide yet; second, you will give him a reply at the agreed time. So, you have to give a time, rather than just saying "let me think about it." "There is a problem, we want to solve it like this.
"--When a problem occurs at work, go to your boss with the problem and the method to solve the problem, not just with the problem Find solutions. Even if your conclusions and plans will be rejected by your boss, you can't ask empty-handed, "There is a problem, how do you think we should solve it?" If you leave this matter to him, he will definitely do better than me! "--When you encounter a job assigned by your boss that is not suitable for you or you are not willing to take it, don't refuse it directly. You can use this language to reject it constructively. You must use softness to overcome toughness, and this should also be reflected in your language." The job is suitable for you. When can you finish it? "--Assign work to your subordinates and explain the specific matters. In the conclusion, first affirm his ability, and then use a discussion tone to ask him to confirm the completion time. If he is indeed capable, you can also say "You are the most capable of doing this." "This will make him feel the trust and pressure of his boss, which will be more conducive to the completion of his work." The plan is very good, and it would be better if it was more comprehensive.
"--"--"Yes, it would be better if..." This sentence euphemistically points out the lack of standards in the work of subordinates.
"Have you encountered any trouble recently?" - When a subordinate's poor working status is dragging down the team, use this question to start the conversation with him instead of reprimanding him with "How are you lately?" It's just that you always make mistakes! "
You can say whatever you want. This is indeed a very tactful thing. The person who says it will feel that what he said is very straightforward and true, but listen. But some people may not think so. Sometimes some minor problems are caused by words. You should pay more attention to everything you say and do at work, and don't leave anything that can be criticized.
Workplace Etiquette: Etiquette of Addressing
When choosing a method of address, you must take into account the personal habits of the person being addressed, and do as the Romans do. In the workplace, the way people address each other has its own special characteristics, which are solemn, formal and standardized.
1. Job title: The job title given to the person you are communicating with to show distinction and respect. This is one of the most commonly used titles.
There are three situations: calling the title, adding the last name before the title, or adding the first name before the title (used in extremely formal situations). Such as Section Chief, Section Chief Zhang, Mr. Li, etc.
2. Professional title: For people with professional titles, especially those with senior and intermediate professional titles, they should be called directly by their professional titles at work. You can use only the professional title, add your surname before the professional title, or add your first name before the professional title (for very formal occasions). Such as Professor, Professor Wang, etc.
3. Industry name: At work, you can sometimes be called by industry. For people who are engaged in certain industries, you can directly address the other person's occupation, such as teacher, doctor, accountant, lawyer, etc., or you can add the surname and first name before the occupation. Such as Dr. Zhang, Lawyer Wang, etc.
4. Calling according to gender: For people engaged in business and service industries, it is generally customary to call Ms. or Mr. according to gender differences.
5. Calling names: Calling names in the workplace is generally limited to colleagues and acquaintances. There are three situations: you can call yourself by your first name; you can only call yourself by your last name, and you need to add prefixes such as "老,大,小" in front of your last name, such as Lao Zhang, Lao Li, etc.; you can only call yourself by your first name, but not by your own name. Surnames are generally limited to people of the same sex, especially when superiors address subordinates and elders address elders. This kind of address can be used among friends, relatives, classmates, and neighbors.
Workplace Etiquette
First Meeting
1. When meeting for the first time, stand up, shake hands, and introduce each other.
Whether you are meeting new colleagues or new customers, when someone introduces a new face, you must stand up, shake hands with the other person sincerely, and introduce each other with a smile. When being introduced by others, remember not to look around, otherwise it will leave a feeling of disrespect.
When you meet for the first time, you must leave a good impression of sincerity and honesty on the other person.
2. Remember names
After listening to other people’s introductions, find ways to remember other people’s names. Carnegie once said: One of the simplest and most important ways to gain a good impression is to remember other people's names.
Names are a unique phenomenon in human society. Everyone takes their name seriously. If you remember it, it is a compliment to the other person for being very smart. Some studies show that remembering other people's names will give you a huge boost in your social skills.
You might say that you see too many people every day to remember. Trust me, if this person is important to you and you want to be respected, you can do it. For example, ask what character is in the person's name. For example, recalling the other person's name multiple times during the conversation. name.
Remembering other people's names will help you gain their favor.
Get along with colleagues
3. Do not move other people’s belongings without authorization
Everyone has their own personal belongings or company office supplies on their desk. Never move other people's belongings without permission, no matter how urgent it is. If you have to use it, please put it back in time and explain the reason to your colleagues afterwards.
We have been able to distinguish between "your stuff" and "my stuff" since we were young. This sensitivity to "ownership" is human nature. The desk is equivalent to an individual's "private territory" in the company, and nothing can be rummaged around.
Don't invade other people's "territory" easily. This is basic courtesy.
4. Keep your desk tidy
Keeping your desk tidy will leave a good impression of being organized. Spend 2 to 3 minutes before getting off work every day to sort out the items on your desk. It is a bit difficult to develop this good habit.
Some people, especially girls, like to sit at their desks and eat snacks. In fact, it is very unseemly to do so. In addition to when eating, crumbs of snacks can easily fall into the gaps of the computer keyboard. Some people do not wash their hands after eating, and then continue to use the computer with greasy hands. In addition, leftover snacks may pose health risks if not disposed of in time.
No matter how busy you are, it is still possible to take 5 minutes to walk to the public **** area or dining area to solve the problem of eating. Chewing potato chips while using a computer is neither hygienic nor professional.
You do like to eat, but if it affects your office environment, it's your fault.
5. Don’t take the initiative to help when others don’t ask for help. Help others and express gratitude
Not everyone wants help all the time. At work, everyone hopes to appear independent and capable, rather than needing help from others for everything. If you're really busy and need help, your colleagues will naturally signal for help. If you don't see this happening, you make others feel uncomfortable by always acting like you're always ready to help.
When you ask for help, don’t forget to thank them. No one has an obligation or responsibility to help you.
It is important to understand the difference between helping and not helping.
6. Don’t speak ill of others behind their backs
Remember, bad things spread thousands of miles, and bad things spread thousands of miles. When a coworker slurs at someone else, you might just unconsciously chime in. These few inconsequential echoes can easily be exaggerated and processed into saying bad things about others. If you have a problem with someone, you can say it sensibly to their face. Trust me, talking behind your back will leave you with a mess you don’t want to face and clean up.
Say more good things than bad things behind others' backs. If you have nothing good to say, you can choose to remain silent.
7. Do what you promised
The things you promised, the agreed time, the tasks completed within the deadline, etc. all need to be true to your word and be true to your word. Do it. Don’t say yes easily if you know from the beginning that you may not be able to complete it. And once you agree, you have to fulfill your promise even if you work overtime.
As a gentleman says, a horse is hard to catch, especially in the workplace.
During meetings
8. Silence your mobile phone during meetings, and do not be busy replying to emails, reading messages, etc.
No other country’s employees are as sensitive to information on their mobile phones as Chinese employees, and are so easily distracted by their mobile phones. Sometimes, when a Chinese representative opens an account with a foreign client, as soon as he sits down, he will first put his mobile phone on the table. During the meeting, he will always pay attention to the movements of his mobile phone. What's even more exaggerated is that some people will take out 2 or 3 mobile phones in a row, feeling that they are busier than the president of the country, as if the world will stop spinning without him.
In fact, at the meeting, you must discuss the topics well and complete the agenda as soon as possible. If you are responding to emails, checking messages, or even playing on your phone, you will come across as very unprofessional.
Remember: the world goes on without you, and it won’t stop if you wait until the meeting is over to answer your phone.
9. Do not answer the phone during the meeting
Unless there are special circumstances, do not answer the phone during the meeting. If you really encounter a myriad of things, for example, a colleague hurriedly brought in the phone and said, "The boss is looking for you, there is something urgent!" Then you can say sorry, then get up and go outside the conference room to pick up the call.
Try not to answer the phone. If you really want to answer, get up and leave the conference table to talk outside.
About dress
10. Dress appropriately
Many companies, especially companies that need to conduct financial and sales work externally, have certain requirements for dress. If the company does not have special requirements, workplace attire still needs to be elegant and appropriate.
Don't be too bright, too casual, too revealing, too see-through, or too tight.
In summer, female employees should pay special attention to avoid being too exposed, too short or too transparent, otherwise it will give people the impression of being too casual. In addition, women who wear perfume should also pay attention to choosing elegant perfume to avoid misunderstandings among those close to them in a nightclub.
Basic etiquette to pay attention to when greeting in the workplace 2
Etiquette to pay attention to when greeting in the workplace
1. Look at the other person when speaking
No matter No matter how polite your words are, if you don't look at the other person when you speak, it will often make the other person feel uneasy.
2. Keep smiling
When colleagues are younger than themselves, many people are accustomed to treating themselves as elders and say things like "Brother, how can I..." side. In fact, although this approach is cordial, it ignores the role of the workplace. It not only lacks seriousness, but also makes people feel that they are "relying on their elders and selling their elders." Therefore, it is best for companies to speak for themselves in the workplace.
Dressing in different periods is particularly important for women. For men, a high-quality dark suit or Chinese tunic suit is enough to conquer the world, while women's clothing must change with the times. When working during the day, women should wear formal suits to reflect professionalism; when attending cocktail parties in the evening, they must add some modifications, such as wearing a pair of high heels, a smooth pendant, and a beautiful silk scarf; the choice of clothing should also be suitable. Seasonal climate characteristics, synchronized with the trend.
The power of a smile is so great that it can bathe the people around you and yourself in happiness. However, smiling when you shouldn't be smiling may arouse the other person's suspicion, so you should be careful.
3. Listen attentively
When the other person is speaking, you can observe their words and make the correct response. Listening without answering and letting the other person talk is a rude way of responding, and you will get tired of it.
4. Change the topic and way of speaking.
Job hunting etiquette is the etiquette that people use when seeking a position. Below are the job interview etiquette tips compiled by the editor for newcomers in the workplace. Welcome to read!
Many telephone etiquette only focus on the precautions for calling, but ignore the posture of answering the phone. Most people are accustomed to picking up the telephone receiver with their right hand, but during telephone communications with customers, it is often necessary to make necessary written notes. When writing, the microphone is usually clamped above the shoulder, so the phone can easily get caught and fall down, making a harsh sound, causing discomfort to the customer. In order to eliminate this phenomenon, the appropriate posture is to hold the receiver with your left hand and write or operate the computer with your right hand, so that you can easily communicate with customers. In addition to the method of holding the handset, the caller is also required to remain seated, especially not lying on the edge of the table. Sitting is the best position for natural, smooth, and pleasant sound.
Five major workplace etiquette taboos
1. Frequently going out to smoke during working hours
During working hours, if you frequently go out to smoke, use the toilet or go to the lounge, this may It will affect your work efficiency and result in other colleagues taking your work. In addition, every time you return to the office after smoking, you will still smell of smoke, which will affect your non-smoking colleagues.
2. Talking about people’s rights and wrongs
As the saying goes, don’t do to others what you don’t want others to do to you. It is very bad and very unprofessional behavior to talk about other people’s rights and wrongs in the office. . Besides, you don’t want to be the topic of discussion for others someday.
3. Negative attitude
If colleagues can get along harmoniously, the work atmosphere will be more harmonious. On the contrary, if you encounter a colleague who is stern and is too lazy to say hello, this is not only impolite, but also disrespectful to your elders.
4. Leave early
If you have already packed your bags nervously and want to leave before get off work time comes, that is also one of the taboos in workplace etiquette.
5. Bad Phone and Email Etiquette
Some behaviors are considered bad phone and email etiquette. For example, talking on the phone while eating; just saying "Hello" when answering the phone; being disrespectful or using all caps when sending an email.
Avoid personal phone calls while at work.
It's bad enough to make personal phone calls at work, but it's even more offensive when you're chattering on the phone and disrupting your coworkers' work.
Workplace Etiquette
1. Etiquette for getting along with office colleagues
Sincere cooperation: Reception staff in each department must have team spirit, cooperate sincerely, and provide each other with as much information as possible Convenient and fully cooperate with the reception of guests.
Be tolerant to others: At work, you must be tolerant and friendly to your colleagues. Don’t hold on to a small point and pester them endlessly. You must understand the principle that "no one is a saint, and no one can do anything wrong."
Fair competition: Don’t be clever in competition. Only fair, just and open competition can convince people, and competition should be won with true ability.
Greet your colleagues proactively: Greet your colleagues every day when you enter and leave the office; do not call each other nicknames or nicknames, let alone call each other brothers or call others in insensitive terms.
Honesty and trustworthiness: Colleagues must work seriously and observe integrity. If you can't do it yourself, you must make it clear sincerely.
2. Etiquette for getting along with superiors
Respect superiors: establish leadership authority and ensure that orders are followed. You should not vent your anger or seek revenge because of personal grievances, or deliberately contradict your superiors with the intention of damaging their prestige.
Support superiors: As long as it is conducive to career development and reception work, we must actively support superiors and cooperate with superiors to carry out work.
Understand your superiors: At work, you should think of your superiors as much as possible and share your worries with your leaders.
No matter how good your personal relationship with your superiors is, you must keep a clear distinction between public and private matters at work. Don't intentionally "get close" to your superiors and flatter them; don't go to the other extreme and don't take your superiors seriously. The superior-subordinate relationship is a working relationship. If you are a subordinate, you should behave accordingly.
3. Etiquette for reporting and listening to reports
Observe time: When reporting, you must abide by time and do not arrive early or be late.
Pay attention to etiquette: knock on the door first, then ask for instructions, and report work after entering the door. When reporting, you should pay attention to your appearance and posture, and be elegant, generous and polite.
Language training: When reporting, the accent should be clear, the voice should be appropriate, the language should be refined, and the organization should be clear.
Wait until the superior’s gesture is completed before saying goodbye: when saying goodbye, you should sort out your belongings and used tea sets and seats. When your superiors see you off, you should take the initiative to say "thank you" or "please stay".
When listening to reports from subordinates, you should also pay attention to the following etiquette:
Punctuality: If a time has been agreed upon, you should wait on time. If possible, you can arrive a little earlier and be prepared. , record the key points of preparation and other preparation work.
Greet presenters promptly at the door. Don't be condescending or domineering.
Be good at listening: When your subordinates report on their work, you can make eye contact with them and use gestures such as nodding to show that you are listening carefully. Raise unclear questions raised in the report in a timely manner and ask the reporter to repeat and explain. You can also ask appropriate questions, but be careful not to dampen the other party's interest in the report by raising questions.
Do not criticize or applaud at will, think carefully before speaking: do not look at your watch frequently or yawn or do other things when listening to reports.
When asking your subordinates to finish the report, you can tell them through appropriate body language or a tactful tone, and do not interrupt them roughly.
When your subordinates say goodbye, you should stand up and say goodbye: If you have not had much contact with the subordinate reporting to work, you should also send them to the door and say goodbye cordially.