the masses are the parents of the party and the government and the masters of the country and society. Whether the masses are satisfied or not, whether they are happy or not, and whether they agree or not are the only criteria to measure the quality of judicial administration, and they are the starting point and the end result of doing a good job in judicial administration. In the satisfaction evaluation of judicial administrative organs in the city last year, the dissatisfaction rate of judicial administrative work in our county was 7.71%, which was the highest in the city. Compared with 4.41% in Shuicheng County, the lowest in the city, it is 3.31% higher. It was suddenly pushed to the forefront of public opinion, and the problem of low satisfaction became the focus of social attention. The author conducted a series of investigations, summarized and analyzed the causes and crux of the problems, and put forward some suggestions and countermeasures.
The main problems and causes affecting the satisfaction of judicial administration in our county
Last year, the judicial administrative organs in the county fully played their functions and conscientiously performed their duties, and the results of all the work were remarkable, but the results of opinion polls were not satisfactory. After in-depth and objective investigation and analysis, the main problems affecting the satisfaction of judicial administration in our county were as follows:
First, the publicity was not in place, and the people's awareness and recognition of judicial administration were not high, resulting in biased evaluation by the masses. First, there is a lot of publicity about the relevant national laws, regulations and policies, but there is no systematic and comprehensive publicity about the functions and responsibilities of the county and township judicial administrative organs, which leads the masses to confuse the functions and responsibilities of the Public Prosecution and Law Department. In addition, the usual business contacts also make the masses mistakenly think that the Judicial Bureau is the sum of all judicial systems. Some people think that the Judicial Bureau is in charge of public prosecution and law, or equate the judicial administrative organs with the public prosecution and law organs. Some people even come to the Judicial Bureau to complain about the violations of laws and regulations by public prosecution and law personnel. Second, there is a lack of special propaganda means and mechanisms. There is no independent portal website, no special publications and other carriers, and there is no special propaganda organization, personnel and related systems, which leads to low awareness rate and awareness of the masses, and even leads to high arbitrariness of the masses' evaluation. Third, the publicity is not in place, which leads to the cognitive disconnection of the masses. Institutions such as legal aid, lawyers' notarization, people's mediation, community correction, placement and assistance in education, legal publicity and legal services in judicial administration all have service functions, and often do practical things and do good things for the masses, but the masses don't know about them, and their understanding of the service functions of these departments can't be unified to a good evaluation of judicial administration, which indirectly leads to the unsatisfactory public opinion survey of judicial administration. Fourth, many good practices and achievements of judicial administration in serving the people, as well as typical cases and advanced figures, have not been well publicized and have not attracted the attention and praise of the broad masses.
second, the function of judicial administration is not well played, and the good deeds of serving the people are not well done. First, in the work of popularizing law and governing by law, which is based on popularizing law and aiming at governing by law, only paying attention to popularizing law has neglected governing by law. The coordination and integration of social forces and resources to carry out the work of popularizing law and governing according to law has not been fully put in place, resulting in the overall level of popularizing law is not high, so some CPPCC members suggest strengthening this work. There are not many innovative ways and means to popularize law, and the formal model is old-fashioned, which is basically in the state of traditional popularization of law. The pertinence, practicality and novelty of popularization of law are poor, which makes it difficult for the masses to accept and absorb and the effect is not very good. In the work of governance according to law, it is limited to a single industry governance or unit governance, and comprehensive governance, grassroots governance and special governance are still not in place, and the effect is not satisfactory. The benefits and benefits felt by the masses in popularizing the law and governing according to law are not many and profound. Second, in the work of resolving contradictions and disputes, although a series of new practices have been adopted and a lot of manpower and material resources have been devoted, many disputes have been resolved on the spot. However, due to the mediators' weak comprehensive quality and work enthusiasm, as well as the difficulties in getting the mediators' subsidies in place, problems such as untimely resolution of contradictions and disputes, occasional unfairness in mediation, incomplete documents and files, and low implementation rate of agreements have also become an important factor of the people's dissatisfaction. Third, some parties have not yet received legal aid, especially in the designated defense. Due to the lack of subsidies, the assigned lawyers routinely appear in court to defend, and their work enthusiasm is not high. The in-depth investigation and evidence collection is not in place, resulting in poor defense effect, etc., which also makes some people dissatisfied. Fourth, in the process of notarization service, due to the reasons of notarization system and mechanism, the shortage of notaries, the difference of staff's comprehensive quality, poor office conditions and other factors, the masses can not get their certificates in time, there is no rest place in the process of obtaining certificates, and the working environment is not good, which has led to the dissatisfaction of the masses. Fifth, in legal services, some lawyers or legal service workers only pay attention to economic benefits and ignore social benefits. The construction of integrity is not particularly in place, and the construction of ideology and style of serving the masses needs to be further strengthened. Some people exaggerate, accept cases privately, and even some black lawyers who pretend to be lawyers make false promises, which damages the reputation of lawyers to some extent and is also a factor of their dissatisfaction with the judicial administrative organs. Sixth, in the work of community correction and resettlement, because many prisoners are influenced by the idea of loving leisure and hating work, they refuse to suffer hardships and want to make big money, and as a result, they have embarked on the road of illegal crimes; After the explanation, he was still picky and could not find employment for a long time. Because of their special experience, the society is biased against them, which makes it difficult for them to find jobs and live a hard life. It also caused some people to be dissatisfied.
Third, many objective factors have long restricted the better development of judicial administration, which is another important factor that leads to people's dissatisfaction. First, the staffing is small and there are many things. Among the 37 judicial offices, there are still 19 one-person offices, and the current situation of one-person offices seriously affects the development of judicial administration at the grassroots level. According to the People's Mediation Law and the requirements of community correction, it is illegal to mediate disputes, investigate cases, and visit correction objects with two or more people. At present, there are generally only two or even one comrade in the judicial offices in our county. Once they go out to work, the judicial offices have to close, and the people have to be shut out when they come to work. The masses can't find people, they can't do things, and their satisfaction is naturally not high. Second, you can't have a full-time person. Due to the years' precipitation of the judicial administration system, most township party committees and governments regard the judicial office as an internal institution, and use the judicial office personnel as township personnel. They are engaged in many affairs unrelated to judicial work, such as administrative village contracting, family planning, fire prevention, cooperative medical care collection, etc., and cannot do a good job in judicial administration full-time, so the judicial office business has become incidental and incidental. Third, work funds are insufficient, and job security is difficult to reach the designated position. Due to the lack of vehicle establishment and funds, there are no vehicles in 22 judicial offices, which leads to the problem of not rushing to the scene in time to deal with disputes, which also seriously restricts the development of various work in judicial offices and directly leads to people's dissatisfaction with judicial administration. Fourth, the poor treatment of judicial administrative organs makes it difficult to stimulate the enthusiasm of cadres and workers. Courts, police stations, and finance offices are all deputy-level institutions, but the judicial office is still at the stock level, and there are certain difficulties in work coordination; At present, the judicial office undertakes the functions and duties of supervising four kinds of criminals, but it has not been transferred to the police and given corresponding powers, so there are many difficulties in fulfilling its functions and duties; County-level judicial administrative organs often go to the front line to deal with group problems and resolve disputes, but there is no post allowance, which seriously dampens the enthusiasm of cadres and workers.
fourth, the overall service ability, level and quality of cadres are not high enough. Mainly reflected in: First, the comprehensive quality of some cadres and workers is not high enough. The low level of ideological and political education, scientific culture, legal literacy, propaganda ability, the application of scientific and technological information technology and the ability to do mass work have also led to the phenomenon of slow action in work or the phenomenon of a few inaction and individual misconduct. Second, they are not good at "face-to-face" mass work, being close to the masses, not speaking the language of the masses, not thinking in the way of the masses, and not combining the principles and policies of the party and the government with the needs of the masses and the local reality to serve the masses better and more effectively. Third, we will not do good things well and do practical things. Although legal aid, legal services, notarization, resettlement and education, and legal publicity are all related to the interests and benefits of the masses. However, due to the lack of attention to the ways and means of doing things, the style of work is not meticulous, the attitude is not kind, the work is not solid, the good deeds are not done well, and the practical work is not real. The judicial administrative resources have not been used as much as possible to help the masses do well the difficult things that need to be solved urgently. The trivial matters and chores demanded by the masses and the "small things" that the masses are concerned about have not been done well. Fourth, I didn't keep the public in my heart and think about the masses when I was in trouble. Every function and responsibility of judicial administration is closely related to the people, but it has not been put into practice that "we must keep the people in mind, put the interests of the people first, think about what the people think, worry about what the people are anxious about, solve their difficulties, care about their sufferings everywhere, always keep their safety in mind, and be intimate and caring people of the people." The concept of \ into the blood \ becomes the actual action of every cadre
fifth, the innovation of social management is not enough, and the benefits felt by the masses are not much. There are not many innovative measures in community correction, resettlement and education, legal aid, notarization, management of lawyers and legal service workers, guidance of people's mediation, judicial expertise, etc., and the benefits felt by the masses are not many; The role it plays in promoting and maintaining fairness and justice is not strong enough and obvious enough, and it is not particularly in place in promoting procedural justice and substantive justice; In the implementation of the livelihood improvement and security project, we have not yet achieved the goal of serving the masses to the maximum, seamless, full coverage and blind spots by strengthening and innovating social management.
Suggestions and countermeasures to improve people's satisfaction with judicial work
First, go deep into reality and strengthen investigation and study, truly and accurately understand the needs and expectations of the masses, and enhance the pertinence and timeliness of people's satisfaction work
After investigation and study, under the new situation, the masses have many new requirements and expectations for judicial administration, but generally speaking, they mainly focus on three aspects: First, they need a stable and good social order. It is hoped that the outstanding problems of public security will be solved, life and property will be guaranteed, and work, production and life will be safer. The second is fair law enforcement. It is hoped that judicial administrative cadres will strictly enforce the law and handle affairs impartially, effectively strengthen legal protection and provide high-quality and efficient legal services to better safeguard social fairness and justice. The third is social management services. It is hoped that the judicial administrative organs will work faster, more comprehensively and more efficiently, be more humane in social management, be more enthusiastic, more in place and more civilized in social services, and make the society more stable and orderly. Specifically, it is mainly reflected in the following aspects: first, the hope of popularizing the law is to adopt the propaganda methods and ways that the masses like, to integrate the legal provisions into the performances of legal literature and art programs or to publicize in forms that are easy to understand, remember and master, and to actively change from the traditional mode of popularizing the law to the innovative and modern form of popularizing the law; Second, it is expected that people's mediation will resolve contradictions and disputes in a more timely manner, so that contradictions and disputes will not leave the village or the township as much as possible; It is expected that in the work of community correction, supervision and reform, resettlement and assistance, humanistic factors will be integrated while strict management will be carried out, and the supervised objects will be helped to solve production and life problems. It is expected that in the work of legal aid and legal services, the parties will be helped to investigate and collect evidence, and their legitimate rights and interests will be safeguarded from the aspects of fact finding, legal application and legal procedures, and fairness and justice will be safeguarded. Third, the masses expect cadres and workers to be more advanced in their ideological concepts, better in their work style, stronger in their ability to perform their duties, better in their work quality and higher in efficiency, and to obtain better legal protection and legal services at any time.
second, intensify publicity in all directions, and effectively improve people's awareness and recognition of judicial administration. First, set up a propaganda organization, introduce high-quality writing talents, and establish a strong propaganda team. Second, pay close attention to the construction of an independent portal website, open up special publicity columns in TV, newspapers, radio and other media, and do a good job in briefing information, work trends, publications and other carriers. The third is to strengthen the training and promotion of the propaganda work ability of the whole system, and train the whole system personnel into propaganda experts. Fourth, vigorously publicize the good practices and achievements of judicial administration in serving the people, as well as typical cases and advanced figures, and vigorously publicize the practices, experiences and achievements of this system in seeking truth and being pragmatic, facilitating the people and benefiting the people, striving for Excellence in innovation and starting a business by officials, which has attracted more attention and praise from the broad masses.
Third, give full play to its functions and comprehensively enhance the new image of judicial administration. First, grasp the main idea, raise awareness, and regard the people's new requirements and expectations for judicial administration as the fundamental value orientation. The first is to accurately grasp the profound connotation and concrete performance of mass satisfaction in the field of judicial administration. The satisfaction of the masses is the overall evaluation of the work and social image of judicial administrative organs by the masses, the trust, understanding, support and cooperation of judicial administration, and the admiration and respect for judicial administration. The second is to deeply understand the practical significance of the goal of mass satisfaction. Whether the judicial administrative work is implemented, whether the style of cadres and workers has changed, and whether they have maintained a good mental state, the most important thing is to let the masses evaluate and see the results of the work and see the effectiveness of the work. Thirdly, fully understand the serious harm of disregarding whether the masses are satisfied or not, breaking away from the masses' thoughts and the great significance of implementing the mass line in the practice of judicial administration. We must use the power entrusted by the people to serve the people, safeguard the legitimate rights and interests of the people, and seek benefits for the people. We must never use it for the personal gain of individuals or small groups, and we must not just consider the convenience of our own work and ignore the convenience and interests of the people. Maximize the satisfaction of the masses. Second, based on their own duties, do more practical things, let the people feel fair, just and enthusiastic service, and let the people's concerns be solved in a fair, just, timely and effective manner. First of all, we should take the people's sense of security and satisfaction as the fundamental standard to test and measure the work, conscientiously implement the criminal justice policy of combining leniency with severity, and earnestly enhance the pertinence, initiative and effectiveness of the criminal supervision and reform work. Actively participate in special struggles such as "cracking down on evils" and "two robberies and one thief", effectively solve the outstanding problems of social security that the people have strongly reflected, consolidate and expand the achievements of the crackdown and rectification struggle, ensure the sustained stability of social security, and ensure the continuous improvement of people's sense of security and satisfaction. Secondly, we should firmly establish the concept of fairness and justice, take law enforcement activities as a concrete practice to safeguard fairness and justice, constantly improve and innovate the legal aid and legal service system, and let the people feel social fairness and justice from every case we undertake, every dispute we handle, every consultation we answer and every contradiction we resolve. Thirdly, in terms of social management and public services, we should take facilitating people's work and life, maintaining social stability and promoting economic and social development as the main direction for judicial administrative organs to play their functional role and strengthen social management, and take innovation in concepts, systems and management as the focus of social management reform of judicial administrative organs, actively study and introduce new measures to facilitate people's work and life, benefit the people, and maximize people's trust and happiness. Finally, we should focus on the work of the party Committee and properly solve the practical problems of the masses. In view of the current work of building a new countryside, we should help the masses to improve their legal quality and enhance their ability to protect their legitimate interests with legal weapons through popularizing laws, administering according to law and providing legal services. Combined with the work of peace building, we should make use of the advantages of judicial administrative resources to help the masses do a good job in grassroots activities such as safe villages and safe communities, focus on the big picture, start with small things, and do practical things and do good things for the masses. Third, broaden channels and be close to the masses, so that the masses can know more about and participate more extensively in judicial administration and feel more benefits. The first is to further deepen the openness of government affairs and let the masses know more about the responsibilities of judicial administration. Pass the design