What should Taobao do if it encounters shop fraud?

1. Submit a complaint. If you have paid, but haven't received the goods, the seller can't contact you, or the received baby is seriously inconsistent with the description, and the seller refuses to return it, you can submit a complaint to Taobao. The way to complain is my Taobao-Treasure-Bought Baby-Complaining about Rights Protection. If the seller has any objection to the received goods, please keep the received goods as they are, entrust an authoritative quality appraisal department to appraise the received goods, and then provide Taobao with the corresponding appraisal certificate to make a judgment according to the appraisal results received. 2. Keep the voucher. Please remember to keep the bidding materials, remittance vouchers, correspondence with counterparties, Ali Wangwang's chat records, appraisal results and other materials. 3. If the police have determined that the other party's behavior constitutes fraud, and the amount reaches the starting point of 600 yuan as stipulated in China's criminal law (the other party is suspected of criminal fraud), they can report the case to the public security organ. According to the provisions of Article 84 of China's Criminal Procedure Law, "any unit or individual has the right and obligation to report to the public security organ when it discovers criminal facts or criminal suspects. The public security organ shall accept reports, complaints and reports. If it is not under its jurisdiction, it shall be transferred to the competent authority for handling, and the whistleblower, complainant and whistleblower shall be notified. " Bring the relevant vouchers in the transaction to the network supervision department of the local public security organ to report the case. In this regard, it is recommended to entrust a lawyer to help better safeguard their rights and interests. You can also protect your legitimate rights and interests through civil litigation. At the same time, you can bring a lawsuit to the court where the other party is located. You don't have to go to the other party's place in person, you can entrust a lawyer to conduct litigation in a different place. Taobao will provide assistance after receiving the official letter from the police. According to Article 84 of the Criminal Procedure Law of People's Republic of China (PRC), any citizen can immediately hand over a person to a public security organ, a people's procuratorate or a people's court for handling under any of the following circumstances: (1) a person who is committing a crime or who is found immediately after committing a crime; (2) Being wanted; (3) Escaping from prison; (4) being pursued. Article 266 of the Criminal Law of People's Republic of China (PRC) stipulates that whoever defrauds public or private property in a relatively large amount shall be sentenced to fixed-term imprisonment of not more than three years, criminal detention or public surveillance, and shall also or only be fined; If the amount is huge or there are other serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than three years but not more than ten years and shall also be fined; If the amount is especially huge or there are other especially serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than 10 years or life imprisonment, and shall also be fined or confiscated. Where there are other provisions in this Law, such provisions shall prevail.