First, apply for reporting. To establish a community legal consultation service station, you must first submit an application to the superior authority, such as the town judicial office or the district judicial bureau, and clearly explain the reasons for establishment, work functions, personnel arrangements and other matters. It can only be established after approval.
The second is the personnel team. The director of the legal consultation service station is the director of community security. Its members are mainly law-related volunteers, such as lawyers, notaries, staff of town judicial offices, staff of courts or procuratorates, and legal education and legal researchers in colleges and universities. , legal journalists, etc.
The third is funding guarantee. Funds required for the establishment of the organization can be applied to the district and county judicial bureaus and lawyers' associations. At the same time, the neighborhood committee can also bear a certain proportion of funds. If the funding gap is large, it can also call on enterprises and residents in the jurisdiction to raise funds.
The fourth is office space and office facilities. Communicate and coordinate with the leaders of the neighborhood committee, integrate the idle rooms of the neighborhood committee as the office space of the consulting service station, and purchase necessary office facilities and office supplies, such as bulletin boards, telephones, computers, desks and chairs, etc.
The maintenance of the legal consultation service station is mainly divided into two aspects.
The first is the institutional aspect. Service stations directly face and serve the masses, and face complex situations with many conflicts and high pressure. Therefore, they must manage people through systems and carry out work in strict accordance with rules and regulations. Strictly limit the scope of work responsibilities of the service station. Things within the scope of responsibilities must not be delayed or delayed. Those who are outside the scope of responsibilities or have no right to intervene must not act in an inappropriate manner. Establish a privacy protection system for service recipients, abide by professional ethics, and do not disclose other people's privacy and secrets. Comply with the attendance and duty system, and prohibit late arrival, early departure, and no reception. Establish a major situation reporting system, and cases involving criminal cases, major cases, etc. must be proactively reported to higher authorities. Establish an assessment mechanism, set up complaint hotlines and reporting mailboxes in the community, assess service station staff, reward those who are diligent and punish those who are lazy, and improve service levels. The most important thing is to have a strict financial system. Anyone who engages in malpractice for personal gain, embezzlement or bribery will be resolutely removed from the service station team once discovered.
The second is publicity. Service stations are a new thing, and we must do a good job in publicity, through banners, posters, display boards, publicity boards, WeChat push, etc., to increase the awareness of residents and truly play the active role of service stations. At the same time, we must also pay attention to collecting and listening to residents’ opinions and suggestions, constantly optimizing and improving their own working methods, and improving professionalism and service levels. It is also necessary to call on more people with legal knowledge to actively participate in the service station team through continuous publicity, continue to expand the volunteer team, and provide residents with more high-quality and considerate legal resources.