If you want to consult and complain about the business cooperation of Meituan (product modification, single-line online and offline, evaluation and handling, invoice reconciliation, etc.). ), it is suggested to reflect through the customer service channel of Meituan's business service, and the problem or consultation will get faster and more professional help. Meituan merchants' customer service telephone number:10105557; The customer service telephone number of Meituan takeaway merchants is 10 105557-2.
Malicious complaint or suspected crime:
It is not uncommon for some merchants on the take-away platform to be "touched by porcelain" and "maliciously complained" by consumers. Recently, a woman in Kaifeng, Henan Province lied about eating wire after ordering takeout, and sent a bloody photo to claim compensation from the merchant. However, the merchant found that this is the second time that the user has claimed with the same photo.
After contacting the surrounding shops, the merchants learned that many shops around were complained by the woman for eating wire, and all of them had been claimed compensation ranging from 50 yuan to 100 yuan. After verification by the take-away platform, it shows that this user * * * had 177 claims and complaints. At present, the user account has been banned by the platform, and many merchants have jointly reported the case to the local police, and the police have also filed an investigation.
In this regard, Hong Ren, a mediator of consumer disputes in Haidian District, Beijing, believes that in take-away transactions, consumers are prone to "malicious complaints" because the goods are out of the sight of the merchants, and the merchants cannot provide defense evidence. "If consumers add foreign objects to the takeaway, and then take photos and say that it is done by the merchant, it is difficult to distinguish between true and false. However, if consumers often complain, it will inevitably expose clues, and there are complaints records in the background of the platform that can be identified. "
Wang Xiaoming, a lawyer of Beijing Shi Jing Law Firm, said that if there is no complaint mechanism, it will harm consumers' rights and interests; However, if the mechanism is not perfect enough, the legitimate rights and interests of businesses will be hurt by conniving at "malicious bad reviews". The "malicious complaint" of consumers is obviously not protected by law, and such behavior is first suspected of fraud; Secondly, asking businesses to compensate or even threaten businesses may be suspected of extortion.