11 Working Rules for Receiving and Handling Police
Ministry of Public Security
11 Working Rules for Receiving and Handling Police
Chapter I General Principles
Article 1 These Rules are formulated in accordance with the People's Police Law of the People's Republic of China and relevant regulations in order to strengthen the standardization and institutionalization of police work of public security organs.
article 2 the command center of the municipal and county (banner) public security bureau shall set up an alarm service desk (telephone number: 11), which shall be responsible for receiving emergency calls from the public, asking for help, and complaining about violations of laws and regulations or dereliction of duty of public security organs and their people's policemen.
article 3 11 police reception work adheres to the purpose of serving the people wholeheartedly, cracking down on illegal and criminal activities according to law, maintaining social order and providing security services.
Article 4 When receiving an emergency alarm, the 11 alarm service desk shall handle it in advance, directly direct all units of the public security organ and the police who are in charge of the police, and call the equipment supervision to guide the police to handle it.
all police types and actual combat units of the public security organs should establish a working mechanism that is connected with the work of 11 receiving and handling police to ensure the timely implementation of instructions.
Article 5 The 11 alarm service desk shall establish and improve working procedures, internal management, assessment, notification and inspection, rewards and punishments and other systems.
article 6 the 11 alarm service desk shall establish a supervision and restriction mechanism, accept the inspection and supervision of the public security organs at higher levels and all sectors of society, and improve its work in a timely manner.
the command center of the Ministry of public security is responsible for providing professional guidance, coordination and supervision to the police receiving work of public security organs throughout the country. The telephone number is 11.
The public security departments and bureau command centers of all provinces, autonomous regions and municipalities directly under the Central Government are responsible for providing professional guidance, coordination and supervision on the police reception work of public security organs within their respective administrative areas. The telephone number is 11.
Chapter II Basic Requirements
Article 7 11 The staff of the alarm service desk should master and use Mandarin, and should do the following when receiving alarms, asking for help and complaints:
(1) Strict police appearance, standardized behavior and enthusiastic attitude;
(2) When answering the phone, say "Hello, answer the police officer number ×× (city, county) 11";
(3) ask the parties about the main situation of the case (matter) and the basic situation of the parties;
(4) carefully register and keep according to the unified form, make records of receiving reports, commanding and sending police, and file them for future reference.
article 8 in cities where foreigners frequently come and go, the 11 alarm service desk should actively create conditions to open foreign language alarm services. In cities where many ethnic minorities live in concentrated communities, police services in local minority languages will be set up.
article 9 the public security organ shall, according to the local actual situation, reasonably arrange the police force to ensure that when a case (incident) occurs, the police handling the case can arrive at the scene in time.
article 1 the 11 alarm service desk shall issue warning instructions in a timely manner, and all business departments, grass-roots units and personnel of the public security organs must obey the warning instructions issued by the 11 alarm service desk, and shall not shirk or delay the police, which will affect the handling of the police situation.
article 11. After receiving the alarm instruction from the alarm service desk 11, police officers who are dealing with emergency alarm, help and complaints that are endangering public, personal or property safety should quickly go to the scene to carry out the disposal work. For other non-emergency alarms, calls for help and complaints, the police should deal with them as soon as possible.
article 12 the time limit for emergency and non-emergency alarm and help-seeking shall be decided and announced by the municipal and county public security organs according to the size of the city and town, police resources and road traffic conditions, and shall be subject to public supervision.
chapter iii alarm acceptance
article 13 11 alarm work implements "first-class alarm", that is, it is uniformly accepted by the 11 alarm service desk of the municipal or county (flag) public security bureau.
Article 14 11 Alarm Service Desk accepts alarm range:
(1) Criminal cases;
(2) Public security cases (incidents);
(3) mass incidents that endanger personal and property safety or social order;
(4) natural disasters and public security accidents;
(5) Other alarms related to illegal crimes that need to be handled by public security organs.
Article 15 After receiving the alarm, the 11 alarm service desk will send personnel to handle it according to the alarm situation. Emergency cases (incidents) that endanger public, personal or property safety should be reported to the person in charge immediately and notified to the competent business department at the same time as being handled by the police.
article 16 a major case (incident) within the scope stipulated in article 14 of these rules shall be reported to the person in charge in time according to the nature of the police situation, the scale of the situation and the urgency, and the police shall be dispatched to deal with it quickly according to the work plan and the instructions of the person in charge.
article 17 for general mass incidents with small scale and little influence, the competent business department should be informed immediately, and police forces should be dispatched to maintain order at the scene as appropriate to assist relevant departments to dissuade and prevent the situation from expanding.
article 18 when a large-scale and violent mass incident occurs, it shall be reported to the person in charge immediately, and the police shall be sent to the scene according to the work plan and the instructions of the person in charge to control the situation, assist the relevant departments to ease and resolve the contradictions and calm down the situation as soon as possible.
Article 19 The alarm of natural disasters shall be dispatched according to the types and degrees of disasters and reported to the person in charge at the same time.
Article 2 If a case (incident) occurs in an area where the jurisdiction of the report is not clear for the time being, police officers should be appointed to handle it first, and then handed over to the relevant departments of the local public security organs for handling if necessary.
Article 21 Anyone who lies to the police or makes harassing calls shall be investigated and dealt with according to relevant laws and regulations.
Article 22 11 The principle of combining "first-class policing" with "nearby policing" and "classified policing" shall be implemented in police work; Megacities can adopt appropriate police handling mechanisms according to actual conditions.
article 23 police officers should dress in accordance with regulations, have strict police appearance and necessary police equipment such as police equipment and communication tools; Full-time police should master the basic skills of emergency rescue, disaster relief and medical rescue.
Article 24 After arriving at the scene, police officers should handle it properly in accordance with the relevant regulations on police dispatch. After receiving the police, it shall promptly report the handling situation to the 11 alarm service desk and make a good record of the benefits of receiving the police. If it is necessary to make legal documents for police handling, it shall be handled in accordance with relevant regulations.
article 25 for an ongoing case (incident), if the first police officer who arrives at the scene is not enough to stop or control the situation, he shall immediately report the case (incident) to the alarm service desk, and the telephone number is 11. According to the work plan, the 11 alarm service desk quickly mobilizes and directs relevant police types and departments to rush to the scene to reinforce or conduct monitoring and investigation.
article 26 if it is necessary to monitor and investigate the reported cross-regional major cases, the 11 alarm service desk will report to the higher public security organ or notify the relevant regional public security organ as appropriate while directing the local police to handle them.
after receiving the instructions from the public security organ at a higher level or the notification from the public security organ at the place where the case occurred, the public security organ in the relevant area shall promptly implement relevant seizure measures according to the work plan, provide necessary assistance, and keep in touch with the public security organ at the place where the case occurred or the 11 alarm service desk of the local public security organ at any time.
article 27 police officers shall report to the 11 alarm service desk in a timely manner, in addition to handling police cases involving foreigners according to regulations, and the 11 alarm service desk shall promptly notify the foreigner management department of the local public security organ to send personnel to assist in handling the work.
article 28 when using weapons and police equipment, police officers should abide by the relevant provisions of the People's Republic of China (PRC) people's police regulations on the use of police equipment and weapons.
Chapter IV Receiving Help
Article 29 The scope of receiving help from the 11 alarm service desk:
(1) In case of drowning, falling off a building, suicide, etc., the public security organ needs emergency assistance;
(2) The elderly, children, mentally retarded people, mental patients and other people are lost and need the help of public security organs to find them within a certain range;
(3) The public is in a dangerous and isolated state and needs immediate assistance;
(4) public facilities such as water, electricity, gas and heat are in danger, which threatens public safety, personal or property safety and the order of work, study and life, and requires emergency treatment by the public security organs first;
(5) Other urgent matters that need to be handled by the public security organs.
article 3 public security organs should actively participate in the emergency response in cities under the unified leadership of the government, cooperate with relevant departments to fully perform their duties and provide services to the society.
article 31 for emergency help beyond the jurisdiction of public security organs, which may endanger public safety, personal or property safety, the 11 alarm service desk shall dispatch police to handle it in advance, and notify relevant departments or units to send personnel to the scene to handle it. Police officers of public security organs may give necessary assistance when dealing with it by relevant departments or units.
article 32 for non-emergency help beyond the scope of the public security organ, the alarm staff at the 11 alarm service desk shall inform the helper to seek help from the competent department or unit, and give necessary explanations as appropriate.
article 33 the staff of the 11 alarm service desk who undertake the emergency handling task of the city with the incoming number shall promptly transfer the call for help beyond the scope of the public security organ to the relevant units for handling.
Chapter V Acceptance of Complaints
Article 34 The scope of accepting complaints by the alarm service desk 11: The public security organ and its people's police violate the People's Police Law of the People's Republic of China, the Regulations on Supervision of Public Security Organs and other laws and regulations and the disciplinary provisions of the people's police, illegally exercise their functions and powers, fail to perform their statutory duties, and fail to observe various law enforcement, duty, organization, management systems and professional ethics.
Article 35 A police inspector department of public security organ may also be established.
article 36 the 11 alarm service desk shall truthfully register complaints, investigate and handle them impartially, and give timely feedback.
article 37 when accepting a complaint, the 11 alarm service desk shall ask the complainant about the basic information of the complained object, the specific content of the complaint, and the complainant's name, work unit or home address, contact information and other main information.
article 38 the 11 alarm service desk shall keep the contents of the complaint and the complainant's situation strictly confidential, and it is strictly forbidden to disclose the contents of the complaint to the respondent or other personnel.
article 39 the 11 alarm service desk shall take corresponding measures to handle complaints according to the situation.
(1) The public security organs and their policemen should be ordered to handle the ongoing complaints about performing their duties, exercising their functions and powers, and obeying the law in advance, and the police supervision department should be notified to conduct on-site investigation and handling.
(2) In the past, public security organs and their policemen complained about performing their duties, exercising their functions and powers, and abiding by laws and regulations. , it shall inform the complainant to complain to the discipline inspection, supervision, letters and visits, legal system or other competent departments of the public security organs, and at the same time, according to the specific circumstances, hand it over to the discipline inspection, supervision, letters and visits, legal system or other competent departments for investigation and handling. The relevant departments shall promptly investigate and handle the complaints handed over by the 11 alarm service desk.
(3) Complaints or letters and visits made through other channels shall be handled by the original accepting department.
(4) If a police officer of a foreign public security organ or a police officer of a public security organ without affiliation is complained in the local area, he should instruct the nearest police force to handle it in advance, and then transfer it to the unit to which the respondent belongs.
(5) For complaints beyond the scope of duties of public security organs, the complainant may be informed to complain to relevant functional departments and make necessary explanations.
Article 4 The relevant departments and units that specifically undertake complaints shall conduct investigation and handling in a timely manner, inform the complainant of the investigation within 3 days after receiving the complaint, and send a copy to the alarm service desk 11 for future reference; If it is not resolved within 3 days, it shall promptly inform the complainant of the handling situation. Unless the complainant's name, work unit or home address and contact information are false, it is impossible to tell.
article 41 the 11 alarm service desk and the relevant departments that undertake complaints shall investigate and handle them objectively and fairly in strict accordance with the provisions of laws and regulations, so as to prevent the police from being framed by false accusations.
article 42 a complaint that has been settled shall have clear facts, conclusive evidence, accurate characterization, legal procedures, proper handling and be filed for future reference. Complaints assigned by public security organs at higher levels shall be reported in a timely manner.
article 43 a public security organ at a higher level shall examine the handling of complaints by a public security organ at a lower level. If mistakes are found in fact finding, handling procedures and handling results, they shall be corrected within a time limit.
Chapter VI Police Safety
Article 44 The public security organ shall strengthen the education on the purpose, professional ethics and legal system of the staff of the 11 alarm service, and strive to be politically firm, professionally proficient, excellent in work style and fair in law enforcement.
article 45 the public security organ shall provide necessary institutional setup, personnel, equipment and funds for the normal operation of the 11 alarm service desk.
article 46 the 11 alarm service desk shall, jointly with relevant departments, formulate a work plan for the public security organ at the same level to handle all kinds of emergency cases (incidents) and mass incidents, and report it to the public security organ at a higher level for the record.
article 47 the public security organ shall organize relevant police types and departments to carry out pre-plan drills for handling various cases (incidents), enhance the coordination and cooperation ability among police types, and improve the rapid response ability and overall cooperative combat ability of the public security organ.
article 48 the staff of the 11 alarm service desk must have strong political and professional qualities, be healthy, be familiar with the basic laws and regulations of public security work and common sense of public security work, have strong abilities of analysis, judgment, comprehensive induction and command and coordination, be familiar with the natural situation and police force distribution in the police handling area, be familiar with the handling schemes of various cases (incidents) and be proficient in the operation of 11.
article 49 the public security organ shall strengthen the political and legal study and professional skills training of the staff of the 11 alarm service desk, regularly carry out on-the-job training and professional assessment, and improve the political quality, professional quality and service level of the police who receive the alarm.
Article 5 If the staff of the 11 alarm service desk belong to the police rank, they shall be rotated regularly within the public security organs.
article 51 the 11 alarm service desk shall be equipped with alarm receiving and recording system, wired and wireless command and dispatch system, public security geographic information system (electronic map), corresponding information inquiry terminal, necessary office equipment and transportation, and equipped with professional and technical personnel to ensure that the equipment is in good operation.
article 52.11 the police receiving unit shall be equipped with police equipment and rescue equipment such as transportation, communication tools, guns, police equipment, bulletproof vests, ropes, first aid boxes, etc. 11 Special police cars shall have uniform signs and be equipped with necessary first-aid equipment.
chapter VII rewards and punishments
article 53 the 11 alarm service desk, the police receiving unit and the police who have made outstanding achievements in their work shall be rewarded in accordance with relevant regulations and procedures.
article 54.11 if the police who receive the police violate these rules slightly, they should be criticized and educated; Causing serious mistakes or serious consequences, shall be given administrative sanctions in accordance with the relevant provisions; Those who violate the law shall be investigated for legal responsibility according to law.
Chapter VIII Supplementary Provisions
Article 55 The public security departments and bureaus of provinces, autonomous regions and municipalities directly under the Central Government may, according to actual conditions, formulate detailed rules for implementation and report them to the Ministry of Public Security for the record.
Article 56 The Ministry of Public Security shall be responsible for the interpretation of these Rules.
On April 3th, 23, the Ministry of Public Security formulated and promulgated.