Legal analysis: 1, website platform complaints: all major shopping websites have their own customer service departments to handle all kinds of transaction disputes. Consumers can provide fake and shoddy products photos, chat records, transaction records and other related records to the website, and make complaints or reports. If there is a criminal suspect, major shopping websites will also report the situation to the public security organs in time. 2. Online reporting: Once you encounter online shopping fraud, you should report it to the public security department in time. In order to prevent more consumers from being deceived, deceived consumers should report to the public security department in time and request the public security department to seal up the website and the liar's mobile phone and bank account. Consumers can report or call the police to the network supervision office of the local public security bureau. 3. Complaints from Consumers Association: Consumers who shop online, like ordinary commodities, can complain to provincial and municipal consumers associations in case of consumption disputes. For the risk of online shopping, the staff reminded consumers to ask for shopping vouchers or save relevant evidence (including electronic version) as much as possible. The actual distributors of online shopping are mostly foreign companies, so pay attention to check the official seal of the bill when receiving goods. If there is any dispute over the purchased goods, complaints should be made to the relevant departments where the bill stamping unit is located according to the principle of territorial jurisdiction.
Legal basis: Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests Article 44 If consumers buy goods or receive services through online trading platforms and their legitimate rights and interests are damaged, they may claim compensation from sellers or service providers. If the online trading platform provider cannot provide the real name, address and effective contact information of the seller or service provider, consumers may also demand compensation from the online trading platform provider; If the online trading platform provider makes a promise that is more beneficial to consumers, it shall fulfill the promise. After compensation, the online trading platform provider has the right to recover from the seller or service provider.