Both the Consumer Protection Committee and lawyers admit that this matter can only be negotiated.
On March 24th, reader Mr. Zhang called the hotline of Evening News: Yesterday, two of my friends came to Lishui to play, and I helped them to open a room in a hotel in the downtown area. After an hour, my friend said that there was still a place to stay in the hotel, so I checked out immediately, but the waiter said that I couldn't return it if I opened the room, so I had to calculate the room rate for one day. Please find out whether you can check out in this situation, and please remind everyone not to suffer this kind of loss again.
The reporter verified the report: the hotel mentioned by Mr. Zhang is a private hotel at the northern end of Zhongshan Road in the urban area. At about 9 o'clock last Friday night, two friends of Mr. Zhang came from Hangzhou, so he booked a room in this hotel for them, and the room rate was 158 yuan. Mr. Zhang is waiting for his friend in his room because his friend is coming. "After 10, my friend said there was a place to live and told me not to book a room." So Mr. Zhang is going to check out. When checking out, the hotel waiter told Mr. Zhang that if you want to check out, you must pay the room rate for one day. "I think this is very unreasonable. I will only stay in my room for an hour. " Mr. Zhang hoped to reduce the charges, but the hotel didn't give in.
The reporter consulted the staff of the Municipal Consumer Protection Committee. Han Yan, secretary general of the Municipal Consumer Protection Committee, said that since Mr. Zhang booked a room in the hotel, Mr. Zhang and the hotel have formed a contractual relationship. "If it is not because of the hotel's service or hardware problems, but because of the consumers themselves, a large part of the responsibility should be on the consumer side."
Lawyer Li of Nanming Law Firm told the reporter that the China Tourist Hotel Industry Code, which was implemented in August, 2009, stipulates that hotels must be prominently displayed in the lobby, indicating the settlement method and accommodation time. Lawyer Li believes that it is ok to inform guests of this information by marking it in the lobby or through the hotel's check-in instructions. "But it must be told, that is to say, Mr. Zhang Can also needs to see if the hotel has stipulated the check-out time of the room. If not, it can be solved through legal channels. "
Yesterday, the reporter visited several big hotels and some small hotels in the city. Mo, the lobby manager of a hotel in the downtown area, told the reporter that under normal circumstances, as long as the hotel attendance permits, if the customer takes the room card but asks to check out and not check in, they will meet the customer's requirements. "If the customer is nervous, or if the customer has stayed in the room and used some items in the room, which affects the second use, then we may not consider checking out." The front desk staff of another hotel also said that at present, most hotels charge a room fee for one day after booking. "If the customer opens the room for an hour or two, we will check out early for some reason, and we will charge the room rate according to the customer's usage. You can also consider checking out if you have never used a house. "
And some hotels with relatively cheap room rates in urban areas all said that if customers come to book rooms, if there is no special requirement, everyone will open all-day rooms by default. "Unless they come in and say they want to check in on the hour or drive for half a day, we will charge the full fee." Boss Zhang, who runs a small hotel in the city, said.
Lawyer Li suggested: "Before booking a room, consumers must know the price, settlement time and settlement method of the room and choose a room that meets their requirements. If you are worried that there may be some unexpected situations, you can negotiate with the hotel service staff and make an oral or written agreement before you check in. "