Recently,
Mr. Wang reflected that
I handled it myself two years ago.
A mobile phone number of China Telecom,
After the phone bill expires, it is found that it cannot be changed.
If you want to transfer the network, you still need to pay a penalty of 20 years.
What's going on here?
"When I applied for my mobile phone number before, the telecom staff said that I could change the package after two years. I only applied for this mobile phone number because I believe in an enterprise as big as China Telecom. I didn't expect this to happen now! " Mr Wang said angrily.
What the hell is going on? The reporter conducted an interview.
Consumer:
Minimum monthly consumption of mobile phones 199 yuan.
Two years later, it was found to be a "lifelong system."
20 18 10, Mr. Wang spent 3,000 yuan in the business hall of Yangming Road, China Telecom, Chengyang District to set up a telecom nickname with the suffix of 666. The minimum monthly consumption for using this number is 199 yuan, so he got the unlimited traffic package of 199 yuan.
He said that he had consulted the staff and asked if he could change the set meal after two years. The other party said that after the two-year contract expires, you can change the package at will.
Mr. Wang spent 3000 yuan on the telecom nickname.
At the end of 10 this year, the package has expired for two years.
Mr. Wang thinks the monthly price of 199 yuan is a bit high.
Thinking of the expiration of the contract,
I just want to lower the set meal.
First, I called China Telecom, saying that the current package price is a bit high, and I want to change the package with a lower price and transfer the number to someone else. As a result, he realized that the number he bought was a long-term agreement with a minimum monthly consumption of 199 yuan, which could not be changed.
Mr. Wang said that the telecommunications side said that considering personal circumstances, if you want to transfer the number to others, you can avoid pre-deposit, but the package cannot be changed. Mr. Wang said that in fact, this number can be sold or not, mainly because the monthly package price of 199 yuan is too high to use.
In order to change this package, Mr. Wang contacted the business hall of Guangzhou South Road in Jiaozhou, China Telecom, and also called the official customer service of China Telecom, because the telephone of Yangminglu business hall was always disconnected, and the staff who handled this number for himself had long since stopped working there. He called the official customer service to reflect this matter. The official customer service said that the business hall of Yangminglu would contact Mr. Wang, but Mr. Wang has never received any phone calls from the business hall.
Mr. Wang said that the contract could not be found at that time, and the staff told themselves that they could change the package after two years. He believed that the employees of such a big company should be very professional, so he signed it without looking. "I feel that my legitimate rights and interests as a consumer have been violated. If I had known that this number was for life, I would never have bought it, because the other party said that it could be changed after two years. Now I think he's fooling me. Up to now, telecommunications has been pushed around and has not been solved. "
After learning that the package could not be changed, Mr. Wang wanted to transfer the number to another operator, but after calling the telecom customer service, he got the answer that he could transfer the network, but he had to pay a penalty of 20 years.
at present
Mr. Wang has no other ideas,
I want to cancel this "lifetime" agreement,
You are free to choose the right package.
China Telecom:
You can handle the business of reducing the package tariff.
If there is a transfer, it cannot be handled.
165438+1October 65438+00 pm
The reporter called the customer service of China Telecom to explain Mr. Wang's problem and said he wanted to ask about the "lifetime" package. The customer service transferred the call to the manager on duty that day. After knowing the whole thing, the manager asked the reporter to provide Mr. Wang's number, and said that the telecom company attached great importance to this matter and would deal with it immediately, and said that it would reply to the reporter's question within 24 hours.
165438+1October 1 1 afternoon
As we haven't received the reply from China Telecom, the reporter called the customer service of China Telecom again. After providing Mr. Wang's mobile phone number, the staff said that it was being processed. The reporter said that he hoped that the other party could call back to answer relevant questions as soon as possible while dealing with this matter.
165438+1October 12 am
The staff of China Telecom called back the reporter and said that the "lifelong system" mentioned by Mr. Wang was actually a 20-year agreement. Now the application has been submitted, and Mr. Wang has handled the business of reducing the package fee and transferring the network, but only Mr. Wang himself. If there is a transfer, it cannot be handled.
The lawyer said:
If there is a suspicious format clause,
Consumers can defend their rights.
In view of the problems encountered by Mr. Wang, the reporter consulted Li Bing, a lawyer of Shandong Yourong Law Firm. He said that you must read it carefully before signing the contract. If you don't know, ask clearly. Once signed, you know and recognize the contract by default.
However, the contracts mentioned here were signed after consultation between Party A and Party B. Many enterprises' contracts actually belong to "format contracts", that is, businesses draw up fixed contracts with good formats, and consumers have no right to modify them, which actually reduces consumers' rights and emphasizes consumers' obligations. In this case, consumers can defend their rights according to invalid format terms.
In other words, whether to protect the bottom consumption for life does not depend on the unilateral policy of the operator, but on whether there is a clear agreement between the operator and the customer. Therefore, when signing a contract, consumers should first look at whether there are relevant regulations. If there are no relevant regulations, it is a breach of contract for telecom to introduce policies to restrict users' rights and interests. "If the user signs and agrees, the telecom operator will have the basis for charging; If the user has signed it, it can be solved by legal means such as proposing cancellation or confirming that the format clause is invalid. " Lawyer Li Bing finally said.
Source: peninsula metropolis daily.