1 and "12348" are special telephones for legal consultation of municipal, district and county judicial bureaus and legal aid centers for the general public. They accept legal advice from the masses, cooperate with the mediation of civil disputes, timely reflect the information of the legal needs of the masses, guide and accept legal aid applications, safeguard the legitimate rights and interests of poor and vulnerable parties, safeguard judicial justice and maintain social stability.
2, "12348" legal service telephone job responsibilities, mainly to answer legal advice, popularize legal knowledge;
3. Implement internal linkage and provide on-site service; Communicate external information and do a good job of case diversion; Strengthen regional cooperation and do a good job of coordination and linkage among functional departments; Do a quick response to prevent disputes from intensifying;
4. Comply with relevant regulations and provide legal aid; Master social conditions and public opinion and be a good party and government worker; Accept social supervision and improve the service quality of legal service institutions.
legal ground
Legal aid regulations
Article 2 Citizens who meet the requirements of these Regulations may obtain legal services such as legal consultation, agency and criminal defense free of charge in accordance with these Regulations. Twenty-fifth legal aid institutions shall immediately handle the legal advisory services applied by citizens; Complex and difficult, you can make an appointment at the right time. Twenty-fourth lawyers assigned to handle legal aid cases or social organization personnel assigned to handle legal aid cases shall submit copies or photocopies of relevant legal documents and closing reports and other materials to legal aid institutions at the time of closing the case.
After receiving the closing materials specified in the preceding paragraph, legal aid institutions shall pay legal aid handling subsidies to lawyers assigned to handle legal aid cases or social organization personnel who accept arrangements for handling legal aid cases.
The subsidy standards for handling legal aid cases shall be determined by the judicial administrative departments of the people's governments of provinces, autonomous regions and municipalities directly under the Central Government in conjunction with the financial departments at the same level according to the local economic development level and with reference to the average cost of handling various legal aid cases by legal aid institutions and other factors, and may be adjusted as needed.