Can legal workers act as lawyers, represent litigants and accept cases?

Lawyer is not a lawyer, but a role between lawyer and citizen. He can represent litigants, but not criminal cases. You can report him to the local bar association. Of course, you'd better have evidence to prove his inaction. Since he has promised to refund your money, so be it. There are also many lawyers with strong professional ability, even stronger than lawyers. It's just that you met someone who can't do it. All the materials you left him need to be returned. After all, the lawsuit still needs to be fought.