Legal basis: Article 22 of the Regulations on Letters and Visits, the relevant administrative organs shall register the letters and visits directly submitted by the petitioners to administrative organs other than the letters and visits offices of people's governments at all levels in accordance with the provisions of these Regulations; Letters and visits that conform to the provisions of the first paragraph of Article 14 of these regulations and fall within the statutory functions and powers of this organ shall be accepted, and shall not be prevaricated, perfunctory or delayed; For petitions that do not fall within the scope of functions and powers of this organ, the complainant shall be informed to submit them to the competent authority. The relevant administrative organ shall give a written reply on the spot if it can answer whether it is accepted or not after receiving the petition; If you can't answer on the spot, you should inform the complainant in writing within 15 days from the date of receiving the complaint. However, unless the complainant's name and address are not clear. The relevant administrative organs shall inform each other of the acceptance of letters and visits.
Thirty-first administrative organs that have the right to handle letters and visits should listen to the facts and reasons stated by the petitioners when handling letters and visits; When necessary, the complainant, relevant organizations and personnel may be required to explain the situation; Need to further verify the situation, can be investigated to other organizations and personnel. Hearing can be held for major, complicated and difficult letters and visits. The hearing shall be held in public, and the facts shall be ascertained and the responsibilities shall be clearly defined by means of inquiry, debate, appraisal and collegiate bench. The scope, moderator, participants and procedures of the hearing shall be stipulated by the people's governments of provinces, autonomous regions and municipalities directly under the Central Government.