2. If the refund time is more than 48 hours before departure, 5% of the face price will be charged as a refund fee;
3. If the refund time is between 24-48 hours before driving, 10% of the face price will be charged as a refund fee;
4. If the refund time is within 24 hours before driving, 20% will be deducted Refund fee;
5. If the refund time is within 48 hours to 8 days before departure, the train arrives at the station or is changed to another train more than 8 days away from departure, and the refund procedure is handled 8 days before departure. , a 5% handling fee will be charged;
6. If the bus travels for less than 2 hours, refunds are not supported and the ticket can be changed.
If you use cash when purchasing tickets at the ticket window, you must go to the train station refund window to collect cash within 180 days after handling the refund procedure (counting from the date of refund). If you have received the reimbursement voucher in advance, after refunding the ticket through the 12306 app, you must bring your ID card and printed ID to the station within 180 days from the date of refund (including the day of refund), and then confirm the refund. After the reimbursement voucher is returned, within the specified time Return the ticket to the payment account used to purchase the ticket.