Who do lawyers go to when they don't refund their fees

Can complain to the bar association.

Law firms and the parties by the proxy contract confirms the rights and obligations, refund agency fees are contractually agreed, only the proxy lawyer or law firm initiative to terminate the contract agency fees can be refunded, otherwise, generally do not refund. However, the lawyer does not act, or handling the case with serious negligence, can be required. Not refundable can go to the industry management department to complain and solve the problem.