A, entrusted to the reception of the former
This stage is generally the case of telephone inquiries, most of them through the website, the media, acquaintances, and other initiative to contact us, whether it is a paralegal or young lawyers, first of all, you should make a good record, in order to comb the Case, report work or return visit to cultivate potential clients. To answer the phone or the first meeting, pay attention to do a short self-introduction and the law firm team introduction. The second need to focus on the record, to learn three points: First, will listen. To listen carefully to the party's statement, the psychological experience of the parties, timely guidance to correct, to know what the parties need. To be good at listening, fully embodies the object of the reception of respect, understanding and sympathy. According to the description of the parties to determine the nature of the case? What time and place what happened? Second, will ask. As most of the parties do not have a legal mind, the case is not a comprehensive understanding of the case, often do not know what should be said, focus on what to say, and even based on the psychology of avoiding harm intentionally or unconsciously avoiding the important, should not say a lot of words, but also omitted some important information. This requires us to have the patience to listen, not easily interrupted, but also to grasp the efficiency of reception, timely and skillful questioning and guidance, but also combined with their own experience and professional knowledge of the missing information to objectively analyze, judge, and make up, as far as possible, to restore the facts of the original face. Listening and asking in the process of interactive, the most important thing is to ask questions at the right time (ask clearly: who are the main characters? What are the charges involved? What is the main plot? What kind of help do you need from us? What is the intention?) Record the name and contact information of the parties, and the formation of the corresponding case report. Third, will answer. If the host lawyer received a consultation, you can put forward preliminary views on the situation of the parties to seek *** knowledge, to facilitate the case. If only the paralegal is recommended not to do the answer but to present the case to the lawyer. In the brain to use the expertise learned to help him sort out the relationship, with an inquiring tone to ask him: "You just said it is not so?" When the party's recognition, you have to use a short and professional language to quickly answer his questions, such as "according to the provisions of the criminal law and judicial practice, this case can be bail pending trial, I recommend that as soon as possible to prepare for the bail material for the bail" in the answer to the end of the question on the hands of the party there is no written information, if so If there is, you can bring to the law firm to help him look at it in detail. Then write down the contact information of the parties, and your own contact information to tell him (some of the parties due to the consultation at the time when the mood of nervousness, put down the phone and forget to consult the lawyer's phone, after the fact can not contact with the consulting lawyers), agreed to meet the time, the telephone consultation to the end of this. It should be noted that, from answering the phone to hang up the phone, the period is not more than too long, simple cases are recommended to control the first 5 minutes, with professional language in the shortest possible time to answer the party's inquiries, it will give the party to leave the first good impression, in addition to the telephone consulting can not be the party's questions answered to all, if you can entrust the case, the purpose of the phone to communicate with the purpose of the appointment of the face-to-face interviews.Two, meet in the reception of the consultation
This process is based on lawyers, paralegals as a supplement, paralegals to learn more, more observation of the reception of the number of parties, gender, age, experience, identity, personality, emotions, and relationships with the parties and other factors as a commission of the success or failure of reference analysis.About the time to meet with the parties, some details of the work in advance to do, first of all, the time, place, and reception of the case information needed to consult; second, to their own clothes and image of the necessary modification, to achieve a solemn and neat.
It is very important ,to do a good job in advance of the case related to legal knowledge and case combing work.
Before the telephone consultation, the lawyer roughly understand the case, according to the lawyer's thinking targeted again to understand the details of the case, the written case materials, to be patient and meticulous look, even if there has been some understanding, but also let it try to stay in front of your eyes for a while, indicating that the lawyer's attention to the case, the majority of the parties to the criminal case is a more urgent situation involving the custody of detainees, the process should be considered in the light of the case. The process to control the time, bear in mind that the parties repeated rah-rah rah-rah rah-rah say up no end, timely inquiries and guidance, digging before the phone counseling in the omission of key information.Another important work throughout the entire reception process,Must do reception notes, easy to systematically sort out the case, easy to memorize, but also easy to communicate with the lawyer handling the case, and more convenient to form a legal opinion.
Next you must not forget is that, to the party to confirm the facts of the case and the need to use an overview of the way to see if there is a difference in meaning with the parties, if there is no problem, need to use professional knowledge to the parties to answer the question, in the answer to pay attention to seize the key points of contention, simple and concise answers, try to use Easy to understand words, so that the parties to understand. In the answer, the lawyer should point out that the parties in the case of the infringement suffered, try to stand in the parties' point of view, with the law one by one answer, if necessary, you can cite some effective cases to the parties to analyze the case; last step according to the parties' needs for the whole case to give the program, the parties to you to give the program expressed approval, the lawyer's The reception of half of the success.
After the consultation, some parties will take the initiative to ask if they need to entrust, how much is the fee, indicating the willingness to entrust. This is not far from taking the commission, but some parties will break the pot to ask the end, try to understand now and the future will not understand the problem of all the questions, this time do not collapse and impatience, the practice is to try to use a short and accurate language will patiently answer his questions, and in the answer to these things are part of the scope of my lawyers, do not answer the question of the cover up, we must know that the world is not stupid. Now there is no stupid people in the world, if you let your client feel that you are intentionally avoiding his questions, you in his mind the impression of a great discount, the previous work done in vain. Whether the case is successful or not, we must be honest with each client, sincere credit is not only the purpose of receiving the client, the same is also the fundamental purpose of our lawyers. The negotiation of the case agent fee, is the reception of the key links, the work done in the early perfect or not are reflected here, some methods and skills are very necessary to master . The lawyer is a consumer of legal services. Therefore, in addition to the fair and square, the price is also fair.Lawyer's fee pricing in addition to the original Law Society price guide and industry, but also consider the situation of the client, after all, the money is the client out.
After the completion of the case consultation, there may be some parties will be entrusted with the procedures on the spot, and some parties need to go back to think about it in order to decide whether to entrust, regardless of the parties entrusted, we must show basic respect and patience. Practice shows that a good impression in the minds of the parties to the lawyer, even if this time and the parties did not establish a relationship of trust, but later when the party's friends have things, he will not be stingy to introduce you out. After sending away the party, to be in every few days, to the party to call back and ask about the progress of the situation, expressed concern about the situation, do not directly ask "whether to entrust me to handle the case" and so on.Three, commissioned after the reception
Commissioned successfully, began to enter the case processing stage, the reception of the case is particularly critical, the need for lawyers and paralegals actively communicate with the parties, so that the parties to understand the progress of the case, the litigation process of the existence of the interests of the evidence, materials, etc., the criminal case after investigation, prosecution and trial of three stages, each of the three stages, each of which is the case of a criminal case, the prosecution and trial of the case. And the trial of three stages, each stage of the various links and different points of defense also need to be certain with the parties; fully understand the intention of the parties, so that lawyers and the parties to maintain a consistent position; in-depth communication of the details of the case, maximize the parties to fight for the legitimate interests. fat lawyers in the process of handling cases, there will be parties or consultants complained before the lawyer hired, signed a commission after the lawyer is not much with them to communicate, and do not know what the lawyer is doing? Here exclude the irresponsible part, there is actually a misunderstanding. Many lawyers believe that legal services are professional, the parties do not understand, there is no need to participate in the case, so, to reduce the communication with the parties, their own boring case. This kind of thinking and attitude is extremely wrong, although the lawyer is part of the legal profession, but the facts of the case part of the absolute lack of the client clear, several reception or consulting by no means will be the case of the plot, the details of the complete grasp of the clear,and the client is the progress of the case is communicated with the lawyers can help the lawyer to dig into the details of the case, to seek the majority of the neglect of the important facts and evidence, and more Preparation to grasp the case. The lawyer believes that this point, on the contrary, is the difference between a barrister and an ordinary lawyer.